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Skills

  • Operational improvement
  • Team building
  • Kitchen workflow streamlining
  • Initiative equipment
  • Cross-Team Communication
  • Sales goal achievement
  • Cleaning and sanitizing
  • Adaptability to fast-paced environments
  • Safe food handling
  • Food safety and hygiene standards

Work Experiences

  • Collaborated with the kitchen team to refine orders, maintaining Asana quality and reducing dish remakes by 38%.
  • Contributed to the successful launch of a new ServiceNow, achieving $2 in sales during its first weeks on the menu.
  • Achieved 71% faster turnaround times.
  • Was quick to respond to customer inquiries, answering questions and providing product information.
  • Coordinated with suppliers.
  • Completed training on advanced hygiene and safety standards.
  • Deliveries were received, boxes were unpacked, items were checked off in the system, and products were stored in the stockroom.
  • Demonstrated my understanding of proper food handling procedures and put them into practice.
  • Achieved personal sales records during promotional periods, driving $3 in additional revenue for category.
  • Achieved $11 in sales during its first weeks on the menu.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved $8 monthly savings in operational costs.
  • Accomplished in customer relationship-building, instrumental in a 20% year-over-year retention increase through proactive follow-ups and personalized attention. Adept at recognizing and meeting customer needs with precision.
  • Clear understanding of vendor management and quality assurance as well as vendor management training.
  • Accomplished in customer relationship-building.
  • Achieved a 53% reduction in preparation times.
  • Catered to large numbers of customers.
  • Prioritizing tasks and unpacking deliveries are skills that she has honed.
  • Well-versed in cash handling and providing excellent customer service.
  • Adept in optimizing efficiency.

Accomplishments

  • Resolved product issue through consumer testing.
  • Reduced shift overlap and miscommunication through improved scheduling software utilization, cutting labor costs by 42%.
  • Documented and resolved method which led to system.
  • Increased daily customer volume by 79% through effective upselling techniques and fostering positive guest interactions.
  • Worked closely with kitchen crew to adjust food preparation timing, reducing waste and enhancing order accuracy by 23%.
  • Supported management in optimizing staffing, reducing labor costs by 80% during non-peak periods through dynamic scheduling.
  • Recognized by management for exceptional performance, increasing overall customer satisfaction scores by 28%.
  • Performed accurate daily inventory checks, leading to a 46% decrease in stock shortages and minimizing order delays.
  • Demonstrated multi-tasking by handling 5 high-pressure service requests during peak hours, improving overall customer satisfaction rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Marketing Association
  • Foodservice Packaging Institute
  • Fast Casual Industry Council (FCIC)
  • International Association of Culinary Professionals (IACP)
  • American Barista & Coffee School (ABCS)
  • Association for Operations Management (APICS) Training
  • Good Manufacturing Practices (GMP) Certification
  • Customer Service Institute of America (CSIA)
  • Society of Women Engineers
  • American Institute of Baking (AIB) Certification

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • Customer Service Certification from Ironclad Systems – 2015
  • Food Allergen Awareness Certificate from standard
  • Time Management & Operational Efficiency Certificate by Northwind
  • Certified Frontline Worker in Food and Beverage by North Carolina
  • Certified Guest Service Professional (CGSP) by AHLEI
  • Certified Professional in Food Safety (CP-FS) by National Environmental Health Association (NEHA)
  • Certified Food Safety Trainer by Brightline

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