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Skills

  • Relationship development
  • Budget management ($7+)
  • Contract Management
  • Change Management in Gaming Operations
  • Compliance program development
  • MS Office
  • Cost Control Strategy
  • Data-driven decision making
  • Negotiation with Partner Hotels
  • Employee productivity enhancement

Work Experiences

  • Achieved $3 growth in average revenue per night by optimizing player rewards and table minimums.
  • Achieved compliance with federal gaming regulations.
  • Consistently exceeded monthly EBITDA targets.
  • Collaborated with initiative customers to determine their needs and deliver program service.
  • Answered 5 calls per the past year to help customers with their questions and concerns.
  • Collaborated with software vendors to introduce Tableau gaming technology, reducing downtime by 22% and improving user experience.
  • Boosted new membership enrollment by 21%.
  • Transported Asana to three years customer locations.
  • Achieved $8 of annual savings.
  • Conducted multiple audits.

Summaries

  • Accomplished Director of Casino Operations.
  • Adapted to regulatory changes.
  • Creative and results-driven casino manager.
  • Collaborative team leader.
  • Delivered cost savings of 27% %.
  • Adjusted slot machine placements.
  • Continuous innovator with expertise in employee development strategies that have consistently improved productivity and operational throughput by 43% over 6 months.
  • Collaborative team leader with the ability to manage large, multi-location operations, ensuring alignment across departments and continuous high standards.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Bolstered customer loyalty.

Accomplishments

  • Managed a $system capital upgrade project for gaming floor refurbishment, completing it 18 months ahead of schedule.
  • Led expansion efforts for casino operations at Seattle, successfully launching new gaming facilities under budget by 9.
  • Trained a team of managers on new cash-handling procedures, lowering discrepancies by $14 per quarter.
  • Streamlined shift scheduling across 16 departments using HubSpot, reducing overtime costs by $3 per quarter.
  • Successfully reduced the average downtime for machines by 31% through efficient maintenance scheduling.
  • Collaborated with team of 14 in the development of standard.
  • Developed and enforced compliance policies that ensured adherence to state gaming regulations, reducing legal risks and avoiding potential fines.
  • Collaborated with local law enforcement to improve on-site security, decreasing security incidents by 78% within 18 months.
  • Partnered with vendors to introduce Workday, resulting in a 85% increase in operational efficiency for cash handling procedures.
  • Reduced employee turnover by 25% through enhanced training, employee reward programs, and clear paths for advancement.

Affiliations

  • Global Association of Gaming Manufacturers and Suppliers (GAGMS)
  • Certified Gaming Services Professional (CGSP) Certification
  • Leadership in Casino Operations Forum (LCOF)
  • Association of Gaming Equipment Manufacturers (AGEM)
  • International Association of Administrative Professionals
  • Project Management Institute
  • American Medical Informatics Association
  • American Gaming Association (AGA)
  • Casino Security & Surveillance Professionals (CSSP)
  • Certification in Casino Revenue Management (CCRM)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Casino Host Executive (CCHE)
  • Certified Gaming Manager (CGM) by Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • Certified Casino Technology Manager (CCTM) by Lakeside Partners
  • Casino & Hotel Revenue Management Certification
  • International Gaming Institute Certified Director of Casino Operations Diploma
  • Certified Casino Loyalty Program Developer (CCLPD)
  • Certified Casino & Gaming Management Professional (CCGMP)

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