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Skills

  • Budgets
  • Data-driven decision making
  • Metric equipment
  • Customer engagement
  • Fraudulent transaction identification
  • Compliance documentation
  • Internal and external stakeholder engagement
  • Relationship development
  • Investigative problem-solving
  • Dispute mediation and negotiation

Work Experiences

  • Provided high-level customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions.
  • Analyzed trends in chargebacks.
  • Analyzed data to identify seasonal chargeback patterns.
  • Achieved timely resolution within 18 months SLAs.
  • Authored detailed guides on chargeback processes.
  • Adjusted fraud detection strategies proactively.
  • Handled the drive-through line, handled cash, balancing cash drawers, processing loan payments, issuing cashier's checks and money orders, checking account information, and handling the indoor line.
  • Achieved Innovation Award recognition.
  • Achieved results within three years.
  • Achieved a 35% reduction in transaction disputes.

Summaries

  • Achieved a 51% reduction in disputes.
  • Chargeback Analyst skilled in leading cross-functional fraud prevention teams, resulting in the identification of 18 fraudulent transactions and improved case win rate by 51%. Successful track record of reducing transaction disputes.
  • Chargeback Analyst with expertise in handling high-volume cases across multiple platforms, consistently delivering accurate and timely resolutions while reducing processing time by 66%. Familiar with industry regulatory standards.
  • Achieved savings of $8.
  • Analytical Chargeback Analyst skilled in root cause analysis and fraud detection. Successfully reduced fraud-related chargebacks by 25% through strategic investigation and communication with stakeholders.
  • Chargeback Analyst with expertise in high-volume dispute resolution.
  • Achieved a 77% reduction in processing time.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Chargeback Analyst with 5 years managing chargebacks across multiple platforms while ensuring Visa and MasterCard policy compliance. Proven track record in maintaining a 82% dispute win rate.
  • Chargeback Analyst focused on fraud detection and prevention.

Accomplishments

  • Designed a fully automated chargeback monitoring system which increased case-handling efficiency by 47%.
  • Leveraged risk management strategies to categorize high-risk transactions, preventing over $12 in potential chargebacks.
  • Led a cross-functional team to analyze procedure chargeback metrics, identifying weak points and reducing fraudulent claim rates by 70% year-over-year.
  • Managed a chargeback portfolio of 12 vendors, resulting in 40% reduction in operational expenses through improved dispute handling.
  • Resolved product issue through consumer testing.
  • Standardized chargeback processes across marketing teams, ensuring consistent handling of disputes and reducing resolution times by 9 days.
  • Optimized internal chargeback documentation processes, reducing average processing time by 11 days across all transaction disputes.
  • Collaborated with legal and compliance teams to align chargeback policies with regulatory standards, reducing violations by 17 in 2024.
  • Collaborated with IT to implement an automated workflow system for tracking chargebacks, reducing manual processing errors by 73%.
  • Led cross-departmental chargeback review initiatives, resulting in a 64% month-over-month decline in dispute volume.

Affiliations

  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • Toastmasters
  • International Association for Financial Crime Investigators (IAFCI)
  • National Payment Systems Institute
  • Leadership Program in Financial Reconciliation
  • Merchant Risk Council (MRC)
  • Credit Research Foundation (CRF)
  • American Institute of CPAs (AICPA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Dispute Analyst (CDA) – Chargebacks911
  • Salesforce
  • ServSafe
  • Certified Financial Crime Specialist (CFCS) - program
  • Certified Payments Professional (CPP) – procedure
  • CompTIA Security+
  • Mastering Payment Systems Certification – Adobe Creative Suite
  • CompTIA A+ Technician
  • Certified Payment Systems Risk Manager (CPSRM)

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