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Skills

  • Arts-based therapy facilitation
  • Special Event Coordination
  • Executive presentations
  • Project Planning
  • Errands
  • Chauffeuring
  • Business operations
  • Crisis intervention techniques
  • Budgets
  • System equipment

Work Experiences

  • Identified specific needs and provided the highest level of care for the patient's well-being.
  • Met with Day Program Specialist to discuss the patient's condition and medical treatment, assisting in the optimization of treatments and improving outcomes.
  • Oversaw a wide range of services, including pet care, phone screening, shopping, and bill payment, in order to give clients more time with their families.
  • Recognized abnormalities and/or changes in patients' health status and reported them to the case manager.
  • Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting.
  • Made sure that personal and professional documents were filed properly.
  • Drove kids to and from school, activities, and doctor's appointments.
  • Advocated for program funding in local community councils, successfully securing $13 in grants for additional services and resources.
  • Directed patients to the restroom, optimized, and launched to assist with bladder and bowel relief.
  • Administered health checkups.

Summaries

  • Direct care provider with experience assisting program people with their medical and emotional needs.
  • In-home or in a care facility, a skilled care provider assists the elderly, convalescents, or persons with disabilities with daily living activities.
  • Expertise in emergency response and ongoing conditions monitoring.
  • Assist families and the healthcare team with concerns about health, nutrition, cleanliness, and household activities.
  • Quality assurance and vendor management expertise
  • Appointment, medication, and household management training.
  • Experienced non-medical care provider with 9 years of in-home care experience.
  • Within Miscellaneous, senior Day Program Specialist and outstanding performer in client relations and risk assessment.
  • Recognized for her ability to provide patients with unrivaled emotional and physical support.
  • Bringing 13 years of experience in assisting chronically ill patients with daily living activities and household tasks.

Accomplishments

  • Structured engaging group and individual activities to enhance social interaction, leading to 25% improvement in participant satisfaction.
  • Resolved product issue through consumer testing.
  • Managed staff performance using direct observation and feedback loops, acknowledged by leadership with Outstanding Service Award for excellence in team performance.
  • Worked with other team members to create comprehensive participant evaluations, reducing average evaluation turnaround by 17 days.
  • Documented and resolved standard which led to framework.
  • Initiated collaboration with case managers and counselors to address participant-specific needs, decreasing support response time by 15 days.
  • Secured grants by drafting detailed program success reports, resulting in an additional funding of 14 for program expansions and outreach.
  • Assisted in evaluating program needs based on participant behavior trends, informed by bi-weekly feedback collection and data analytics.
  • Collaborated with case managers and direct support professionals to update service plans and received Outstanding Service Award recognition for innovation in participant care.
  • Facilitated daily routine management by working with a multidisciplinary team to ensure activities were aligned with participant goals and regulatory standards.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Association of People Supporting Employment First (APSE)
  • American Association on Intellectual and Developmental Disabilities (AAIDD)
  • International Association of Administrative Professionals
  • Community Mental Health Association (CMHA)
  • Association of Community Rehabilitation Educators (ACRE)
  • International Association of Rehabilitation Professionals (IARP)
  • Association for Computing Machinery
  • Association of Information Technology Professionals

Certifications

  • Assisted Living Manager Certification, Georgia
  • Positive Behavioral Interventions and Supports (PBIS), Columbus Certification
  • Project Management Professional (PMP)
  • Medication Administration Training (MAT) Certification - North Carolina
  • Cisco Certified Internetwork Expert (CCIE)
  • Program for All-Inclusive Care for the Elderly (PACE) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Person-Centered Thinking (PCT) Trainer Certification
  • Certified Support Specialist – Crisis Prevention (CSS-CP), 2018
  • Certified Brain Injury Specialist (CBIS)

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