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Skills

  • Customer feedback analysis
  • Vendor relationship management
  • Expense tracking and reporting
  • Business operations
  • Stress management
  • Local market trend analysis
  • Team building
  • Schedule management
  • Inventory management and optimization
  • Point of Sale (POS) System Management

Work Experiences

  • Created action plans.
  • Boosted brand awareness.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved growth for the month of 3 months.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Looked for industry trends on social media and through online sources.
  • Conducted compliance exercises.
  • Collaborated with category customers to determine their needs and deliver program service.
  • Answered 9 calls per two years to help customers with their questions and concerns.
  • Created personalized service packages.

Summaries

  • Boosted staff service quality.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Boosted service bookings by 23%.
  • Dedicated to streamlining office functions and cutting costs without sacrificing quality in order to provide excellent customer service.
  • Boosted customer lifetime value.
  • Astute Assistant Spa Manager experienced in P&L analytics.
  • Clear understanding of vendor management and risk assessment as well as stakeholder engagement training.
  • Assistant Spa Manager skilled in implementing promotional campaigns.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.

Accomplishments

  • Proactively addressed and resolved client complaints within one year, improving overall client satisfaction ratings by 16%.
  • Facilitated ongoing professional development workshops for spa staff, leading to a OSHA completion rate of 34%.
  • Coordinated spa renovations and equipment upgrades, completing the project under budget by $11 and ahead of schedule by 9 days.
  • Optimized the pricing strategy for spa services after analyzing industry trends, leading to a revenue increase of $18 within several months.
  • Collaborated with team of 18 in the development of standard.
  • Documented and resolved program which led to system.
  • Managed client appointment errors, improving booking process with minimal manual intervention and enhancing accuracy by 44%.
  • Analyzed spa client retention rates and designed a client appreciation program that increased client repeat visits by 17% over one year.
  • Worked alongside human resources in the creation of updated spa policies, ensuring compliance with local health and safety standards.
  • Collaborated with spa management to create a loyalty program that increased repeat bookings by 32% within 4 months of launch.

Affiliations

  • Licensed Massage Therapist Association of North Carolina
  • Society of Women Engineers
  • Women in Wellness Leadership Conference
  • Hospitality Sales & Marketing Association International (HSMAI)
  • Association of Clinical Spa Managers
  • National Retail Federation (NRF)
  • Rotary International
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • National Certification Board for Therapeutic Massage & Bodywork (NCBTMB)

Certifications

  • Mindful Leadership for Spa and Wellness Professionals by Beacon Labs
  • Retail Operations Management Certificate by Cornell’s eCornell
  • Wellness Coaching Certification by the International Association of Wellness Professionals (IAWP)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Conflict Resolution Skills for Hospitality Professionals by LinkedIn Learning
  • Project Management for Spa Operations by program
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified

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