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Skills

  • Customer service
  • Vendor relationship management
  • Business operations
  • Budget management and control
  • Marketing strategy collaboration
  • Project management
  • Hiring procedures
  • Local market trend analysis
  • MS Office
  • Expense tracking and reporting

Work Experiences

  • Contributed to a 55% growth in retail sales.
  • Achieved Outstanding Service Award for most improved department.
  • Created personalized service packages.
  • Created action plans.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 39% reduction in overtime costs.
  • Had an excellent attendance record and was always on time for work.
  • Boosted brand awareness.
  • Collaborated with category customers to determine their needs and deliver program service.
  • Managed high-priority clients while also overseeing the spa's day-to-day operations and employees in order to maximize profits.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Beauty and Spa industry's success.
  • Astute Assistant Spa Manager experienced in P&L analytics.
  • Adept at optimizing inventory management.
  • Accomplished Assistant Spa Manager.
  • Assistant Spa Manager with success in optimizing staff scheduling.
  • Assistant Spa Manager with a significant track record of spearheading successful promotional initiatives that increased service bookings by 36% for signature treatments.
  • Achieved a 72% increase in annual membership renewals.
  • Achieved 9% monthly retail growth for the spa.
  • Astute Assistant Spa Manager experienced in leveraging P&L analytics to track spa performance, identify growth opportunities, and implement cost-saving measures.
  • Dedicated to streamlining office functions and cutting costs without sacrificing quality in order to provide excellent customer service.

Accomplishments

  • Led efforts to build relationships with local businesses to provide wellness incentives to employees, increasing corporate memberships by 25%.
  • Monitored attendance and worked directly with therapists to address tardiness trends, reducing schedule gaps by 56% over three years.
  • Worked with spa director to onboard and train new staff, cutting new hire turnover by 18% within their first three years.
  • Worked alongside human resources in the creation of updated spa policies, ensuring compliance with local health and safety standards.
  • Implemented an inventory control system that reduced product shrinkage by 55% over the past year, ensuring efficient stock levels for a diverse range of spa treatments.
  • Spearheaded daily operational meetings with a focus on performance metrics and stress management, reducing therapist turnover by 21%.
  • Coordinated spa renovations and equipment upgrades, completing the project under budget by $11 and ahead of schedule by 9 days.
  • Researched and implemented a new spa management software system that streamlined daily operations by improving client check-in process efficiency by 58%.
  • Established a reporting system that streamlined financial auditing, improving revenue accuracy and reducing discrepancies by $6 per month.
  • Developed and introduced stress management techniques for team members, enhancing productivity and reducing burnout by 39%.

Affiliations

  • Society of Women Engineers
  • Clean Energy Council (CEC) – Supporting eco-friendly spa initiatives
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • National Wellness Institute (NWI)
  • American Massage Therapy Association (AMTA)
  • Chamber of Commerce – Boston Chapter
  • Beauty Changes Lives Foundation
  • National Certification Board for Therapeutic Massage & Bodywork (NCBTMB)
  • Freemason

Certifications

  • Front Office Management Certification by Cornell University
  • First Aid, CPR, and AED Certification by the American Red Cross
  • Certified Spa Supervisor (CSS) by the International Spa Association (ISPA)
  • Licensed Professional Counselor (LPC) with Specialization in Wellness by framework
  • Certified Reflexologist by the International Institute of Reflexology
  • Salon & Spa Management Certification by Harbor & Co.
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Certified Customer Service Professional (CCSP) by the National Retail Federation Foundation

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