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Skills

  • Billing management
  • Operational improvement
  • Advanced ballistics knowledge
  • First Aid/CPR
  • Customer service skills
  • Combat communication protocols
  • High-stress communication
  • Budgets
  • Mission readiness assessment
  • Customer service

Work Experiences

  • Achieved 15 successful missions.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Contributed to field operations in 2017.
  • Collaborated with metric customers to determine their needs and deliver framework service.
  • Collaborated with 11 different platoons in joint missions, delivering effective fire support without compromising mobility.
  • Collaborated with 16 platoons in joint missions.
  • Awarded Innovation Award for expertise and leadership.
  • Answered 10 calls per 6 months to help customers with their questions and concerns.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Collected reconnaissance data from multiple sources.

Summaries

  • Deconflicted fire support.
  • Bolstered operational safety with zero casualties.
  • Achieved mission critical successes in Atlanta.
  • Meets deadlines and budget constraints while also managing administrative functions and assisting with account needs.
  • Collaborated with cross-functional teams.
  • Problem-solving, project management, and multitasking skills are exceptional.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of strategic planning and process improvement as well as quality assurance training.
  • Contributed to higher operational success rates.
  • Consistently delivers exceptional performance in battlefield communication, ensuring fire mission accuracy despite high-stress environments and rapidly changing combat conditions.

Accomplishments

  • Documented and resolved category which led to standard.
  • Innovated new target acquisition methods with QuickBooks platforms, accelerating strike times and increasing mission tempo for allied operations.
  • Reduced the risk to ground forces by 47% through implementation of unmanned drone reconnaissance protocols.
  • Directed manned and unmanned reconnaissance efforts, yielding a 56% increase in actionable intelligence during critical operations.
  • Delivered real-time threat assessments and SITREPs during special operations, enabling successful coordination across multiple branches of the military.
  • Played a key role in executing over 9 joint military operations in Raleigh, providing vital intelligence that led to mission success.
  • Reduced physical reconnaissance risks by incorporating drone and UAV assets, cutting manned mission requirements by 43%.
  • Integrated advanced threat identification systems, improving early warning capabilities for unit safety and increased operational readiness by 24%.
  • Provided SITREP and fire support for 11 combat operations at Atlanta, achieving 56% mission success.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • International Society of Tactical Operations Instructors (ISTOI)
  • Military Target Acquisition and Tactical Response Association (MTATRA)
  • Committee on Precision Engagement & Fire Support (CPEFS)
  • Association for Computing Machinery
  • Joint Forward Air Controller Association (JFACA)
  • International Association of Military Communicators (IAMC)
  • International Council of Nurses
  • Field Artillery Officers Career Course Alumni Network (FAOCCAN)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Tactical Air Control Party (TACP) Specialist Certification
  • Advanced Targeting and Weaponry Employment (ATWE) Certification
  • Microsoft SharePoint for Battlefield Operations Certification
  • Project Management Professional (PMP)
  • Salesforce
  • Advanced Combat Helmet (ACH) Operations or Maintenance Certification
  • Laser Rangefinder and Designator Operator Qualification
  • ServSafe
  • Dynamic Targeting Cell (DTC) Coordinator Certification

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