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Skills

  • Medical recordkeeping
  • Customer and client relations
  • Documentation and reporting
  • Staff management
  • Strong communication skills
  • Accounting
  • MS Office proficiency
  • Experience with Power BI
  • HIPAA compliance
  • Correspondence distribution

Work Experiences

  • Used coordinated to resolve customer issues and complaints.
  • Organized and booked staff and visitor travel accommodations, including vouchers, agendas, and transportation.
  • Conducted individual interviews to obtain all necessary information.
  • Managed a multi-line telephone system that handled over 17 calls per day on my own.
  • Was in charge of inventory management, which included materials monitoring, ordering or requisitioning, and stocking or restocking supplies.
  • Adopted digital registration tools that led to a reduction in paper forms and increased processing speed by 69%, contributing to eco-friendly practices.
  • Achieved a 58% reduction in registration errors.
  • Assisted other Registration Clerks with front-desk duties, such as answering questions and using the reservation system correctly.
  • Was in charge of handling complaints and resolving disputes involving facilities or amenities.
  • Used Jira to keep track of inventory and availability for 9 rooms.

Summaries

  • Registration Clerk is a professional and hardworking Customer Service veteran with more than 15 years of experience.
  • 12 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 16-person team.
  • Detail-oriented Registration Clerk with experience in planning, managing and coordinating corporate events.
  • To facilitate office communication, she is adept at scheduling appointments, organizing mail, and collecting messages.
  • Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Through advanced communication and technology skills, I am committed to providing fast, effective customer service.
  • Registration Clerk proactive with experience in providing support and resolving customer complaints.
  • Receptionist with 12 years of experience in process settings.

Accomplishments

  • Business Development: Initiated two key partnerships which resulted in procedure revenue growth.
  • Processed
  • Monitored
  • Advised
  • Implemented
  • Integrated
  • Streamlined
  • Design: Responsible for creative design for prominent standard.
  • Recommended
  • Launched

Affiliations

  • Commission on Accreditation of Healthcare Management Education (CAHME)
  • Professional Association of Health Care Office Management (PAHCOM)
  • Freemason
  • American Association of Healthcare Administrative Management (AAHAM)
  • International Association of Administrative Professionals
  • International Association of Administrative Professionals (IAAP)
  • Radiology Business Management Association (RBMA)
  • National Association of Social Workers
  • Association of Information Technology Professionals
  • Hospital Credentialing and Registration Workshops

Certifications

  • Certified Information Systems Auditor (CISA)
  • CPR Certified – American Red Cross
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS) – HIMSS
  • Health Information Management Certificate – procedure
  • Certified Healthcare Access Manager (CHAM) - National Association of Healthcare Access Management
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Training
  • Certified Patient Services Representative (CPSR) – Vantage
  • Certified Professional Coder (CPC) - AAPC
  • Certified Medical Administrative Assistant (CMAA) - initiative
  • Certified Health Data Analyst (CHDA) - standard

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