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Skills

  • Budgets
  • Regulatory compliance
  • Fiber-optic network migration
  • User support
  • Bandwidth optimization
  • Estimate generation
  • Network speed optimization
  • Standard equipment
  • Systems analyzation
  • Process improvement

Work Experiences

  • Achieved results within the past year.
  • Collaborated with vendors to secure the best pricing and services for new network equipment, saving $7 annually.
  • Analyzed call center metrics.
  • Kept track of system performance, such as network traffic, security, and capacity, and analyzed it.
  • Collaborated with finance on new product testing, contributing to a faster time-to-market for QuickBooks by several months.
  • Collaborated with compliance on new product testing.
  • Contributed to a faster time-to-market for ServiceNow.
  • Cut operational costs by $4.
  • Looked at hardware and software to see how efficient, dependable, and compatible it was with existing systems.
  • Acted as technical lead during the introduction of Lean-compliant technology, positioning the company for business growth.

Summaries

  • Consistently optimized performance.
  • Telecommunications Support Engineer is a multi-talented Telecommunications Support Engineer who is consistently rewarded for planning and operational improvements.
  • Boosted internal communications by 48%.
  • A thorough understanding of the wires and cables that are used in standard communication networks.
  • Over 9% in customer ratings and consistently in the top 10 in performance metrics.
  • Contributed to $14 cost savings annually.
  • Reliable Communications Technician with experience troubleshooting and installing system and metric systems and hands-on training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 79% uptime.

Accomplishments

  • Implemented advanced network telemetry tools, identifying and mitigating 2 DDoS attacks, enhancing security protocols.
  • Collaborated with global teams to deploy framework networks across 8 countries, ensuring consistent uptime.
  • Developed and implemented disaster recovery plans for telecom systems, minimizing downtime during emergencies by 64%.
  • Managed multi-million dollar projects for Ironclad Systems, ensuring telecom infrastructure was delivered on time and under budget.
  • Directed troubleshooting for large-scale network issues that restored full connectivity to 5 sites within one year.
  • Identified and corrected network inconsistencies, leading to a reduction in dropped calls by 35%.
  • Coordinated with vendors and service providers to reduce telecom expenses by 56% for Northwind.
  • Resolved product issue through consumer testing.
  • Managed roll-out of a VoIP system serving 10 users, ensuring seamless migration with zero downtime.
  • Spearheaded implementation of PBX systems for category organization, reducing call failure rates by 85%.

Affiliations

  • National Association of Social Workers
  • Certificate holder from CompTIA Network+ 2017
  • Member of the Cloud Native Computing Foundation engineering community
  • Membership in the Association for Information and Image Management (AIIM) Telecommunications Chapter
  • Affiliated with Telecommunications Industry Association (TIA)
  • Active participant in the American Telemedicine Association (ATA)
  • Certified in Microsoft Excel from MetaSwitch/Juniper/Arista’s technical certification program
  • Member of the Dynamic Spectrum Alliance (DSA)
  • Certified by AWS for specialized cloud telecommunications services
  • Association for Supply Chain Management (APICS)

Certifications

  • CompTIA Network+
  • Certified Wireless Network Administrator (CWNA) by CWNP
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified 5G Professional (C5GP) by 5GWorldPro
  • VMware Certified Professional – Network Virtualization (VCP-NV)

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