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Skills

  • FTC compliance understanding
  • Cremations
  • Estate planning advice
  • Vendor relationship management
  • Regulatory compliance
  • Project organization
  • Clean driving record
  • Client satisfaction data analysis
  • Escalation Mediation
  • Category equipment

Work Experiences

  • Collaborated with insurance providers to expedite claims processing and reimbursement, reducing customer waiting time by 52% %.
  • Achieved $17 in additional revenue by upselling premium service packages during consultations without compromising client trust or satisfaction.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved growth over 2024.
  • Achieved a 40% reduction in complaint resolution time.
  • Had an excellent attendance record and was always on time for work.
  • Kept track of 8 high-volume phone lines and practiced proper telephone etiquette.
  • Championed ongoing professional development.
  • Achieved results within several months.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.

Summaries

  • Assisted over 5 families annually.
  • Contributed to a $9 increase in pre-need sales.
  • Analyzed feedback.
  • Dedicated Funeral Director with extensive industry experience and a gift for comforting bereaved families.
  • Coordinated all service logistics.
  • Patiently counsels families and clients who are considering pre-need funeral options.
  • Championed professional development initiatives.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Committed to client-focused service.
  • Contributed to the reduction of emotional stress.

Accomplishments

  • Resolved product issue through consumer testing.
  • Launched a series of funeral planning web seminars, resulting in a 85% increase in client inquiries and bookings for pre-need services.
  • Developed and maintained grief support group sessions, which increased bereavement support resources for the community by 25%.
  • Created a comprehensive grief resources guide for clients, providing actionable services and referrals that improved the client’s overall end-of-life service experience.
  • Liaised with social workers, hospices, and religious institutions to provide families with holistic end-of-life services, increasing community goodwill by 25%.
  • Designed and facilitated 5 community grief workshops across Chicago, leading to increased engagement and participant satisfaction scores.
  • Developed community outreach programs that increased participation in grief workshops by 22%, improving public awareness of available services.
  • Worked closely with funeral directors and practitioners to coordinate seamless service timelines, achieving Excellence Award for operational excellence.
  • Collaborated with diverse community organizations to host educational sessions on end-of-life planning, increasing participation by 33% while fostering stronger community ties.
  • Collaborated cross-functionally with bereavement specialists and administrative teams, enabling timely and culturally competent service for over 14 families per month.

Affiliations

  • Grief Support Network
  • National Association of Social Workers
  • Society of Hospices and Palliative Care Professionals
  • International Council of Nurses
  • International End-of-Life Doula Association
  • International Coaching Federation, specializing in grief and loss
  • National Council on Aging – End-of-Life Planning Division
  • Project Management Institute
  • National Council on Family Relations (NCFR)
  • Society for Emotional Intelligence (SEI)

Certifications

  • Licensed Clinical Social Worker (LCSW) - Portland, 2021
  • Certified Clinical Trauma Specialist (CCTP) – Northwind
  • Master's Degree in Thanatology-Grief Studies – metric
  • Certified Public Accountant (CPA)
  • Certified Grief Counseling Specialist (CGCS) - Meridian
  • Certified Memorial Planning Counselor (CMPC) - Harbor & Co.
  • Certified Pre-Need Consultant (CPC) - 2015, Vantage
  • American Academy of Grief Counseling Certification - 2017
  • National Certified Counselor (NCC) - Beacon Labs
  • Certified Funeral Service Practitioner (CFSP) - 2019

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