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Skills

  • Warehouse Management
  • Supply chain optimization
  • Budget optimization
  • Budgets
  • Profitability analysis
  • Team building
  • Training and development
  • Relationship development
  • Data-driven decision making
  • Developing brand messaging

Work Experiences

  • Increased market share and earned #2 ranking by leapfrogging competitors.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and data analysis talents.
  • Achieved 42% of internal promotions.
  • Conducted research to find appropriate answers to customer questions.
  • Achieved results during 9 months.
  • Achieved a 17% year-over-year improvement in sales per square foot.
  • Adjusted inventory levels strategically.
  • Achieved reduction over 6 fiscal quarters.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.

Summaries

  • Achieved a 84% customer retention rate.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved cost savings of 63%.
  • Achieved productivity increases.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • Client-facing professional with a positive attitude and expertise in vendor management and workflow optimization.
  • Achieved a 54% productivity increase.
  • Softlines Department Manager is a multi-talented Softlines Department Manager who is consistently rewarded for planning and operational improvements.
  • Achieved a consistent customer retention rate of 59%.
  • Softlines Department Manager with 10 years of experience supervising employees in program environments.

Accomplishments

  • Reduced time required to complete inventory cycles by 71% using advanced inventory management software SAP.
  • Designed and executed floor resets that accounted for special promotions, achieving a foot traffic increase of 55%.
  • Reduced operational costs by 36% by restructuring staff schedules and optimizing task assignments while maintaining positive performance reviews.
  • Improved customer retention rate by 24% through timely resolution of product issues and effective communication in escalated situations.
  • Enhanced buying decisions by analyzing customer purchasing behaviors, leading to an increase in average transaction value by 5%.
  • Lowered turnover rates by 64% as a result of implementing coaching and career development strategies among associates.
  • Assisted with opening a new store location that exceeded sales targets by 3% within its first several months of operation.
  • Successfully hit quarterly sales quota for Microsoft Excel in 11 months, contributing to an overall store increase in revenue of 4%.
  • Resolved product issue through consumer testing.
  • Reduced merchandise stock-outs by 26% through better coordination with the purchasing team and updated reorder points for popular items.

Affiliations

  • American Marketing Association (AMA)
  • Private Label Industry Association (PLMA) Membership
  • North American Retail Hardware Association (NRHA)
  • Sales and Marketing Executives International (SMEI)
  • American Medical Informatics Association
  • Academy of Retail Sciences
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • International Council of Shopping Centers (ICSC)
  • Loss Prevention Foundation

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Store Operations Manager (CSOM)
  • Associate Professional in Human Resources (aPHR)
  • CompTIA A+ Technician
  • Certified Merchandising Manager (CMM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Sales and Inventory Planning Systems (CSIPS)
  • Certified Manager of Financial Reporting (CMFR)
  • HR Certification Institute (HRCI) - Professional in Human Resources (PHR)
  • Nielsen Retail Analytics Certification

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