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Skills

  • Report writing
  • Customer complaint resolution
  • Merchandising management
  • Process improvement
  • MS Office
  • Store merchandising
  • International markets understanding
  • Account management
  • Territory Sales Experience
  • Beacon Labs expertise

Work Experiences

  • Conducted research and created custom service proposals for clients.
  • Coached and trained a team of 6 salespeople who were responsible for servicing procedure accounts.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Kept track of all accounts' budgeting, forecasting, expenditures, and performance.
  • Answered 16 inbound calls per shift and generated quotes for callers by providing product and service information.
  • Helped customers by answering their questions and completing their requests.
  • Collaborated with designers and production personnel to produce high-quality, brand-specific advertisements.
  • Increased sales by 17% by providing purchase advice and promoting additional products.
  • Completed Power BI on time and promoted the effectiveness and benefits of Adobe Creative Suite.
  • Used consultative selling techniques to sell auto, home, life, and other insurance products to individuals and affinity groups within my assigned territory.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Gained a thorough understanding of the target audience and competitors to develop effective marketing messaging.
  • Customer service, salesmanship, and dependability have all been proven in the past.
  • Looking forward to bringing talent and leadership to a growing company with room for expansion.
  • Offering a keen eye for detail, a caring personality, and 15 years of experience in program field.
  • Capable of setting up accounts and contracts in a timely and accurate manner.
  • With a decisive leadership style, she is a strong networker.
  • Looking for a challenging position in a Miscellaneous.
  • Computer savvy with excellent communication skills.
  • Territory Manager with extensive experience and a proven track record of success in sales.

Accomplishments

  • Refined the customer checkout process to reduce transaction time by 16% without sacrificing consultative engagement.
  • Exceeded quarterly mobile sales targets by 38% through consultative selling and personalized customer engagement.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Product Marketing: Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
  • Delivered technical training to 13 sales consultants, leading to clear articulation of mobile device features and specifications during sales interactions.
  • Authored performance-driven sales reports for leadership, identifying opportunities and yielding a 77% growth in mobile and data plan sales.
  • Business Development:: Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period. Initiated two key partnerships which resulted in program revenue growth.
  • Reduced customer churn by 61% through customer loyalty initiatives and targeted follow-ups.
  • Efficiently managed inventory levels, ensuring availability of high-demand mobile devices and boosting impulse sales by 84%.
  • Led a holiday season promotion that generated an additional $16 in accessory sales, improving overall store revenue.

Affiliations

  • Mobile Device Management (MDM) Certification
  • Sales Enablement Society
  • Remote Selling Academy (OSHA, 2018)
  • Jaycees
  • International Association of Business Communicators (IABC)
  • Digital Sales Association
  • eCommerceFuel Community Member
  • Lions Club
  • Technology Sales Professionals Association
  • Freemason

Certifications

  • Apple Certified Associate (ACA)
  • Certified Digital Marketing Professional (CDMP) - Brightline
  • Google Analytics Individual Qualification (GAIQ)
  • Certified Professional Sales Person (CPSP) - Northwind
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Certified Loyalty Marketing Professional (CLMP) - system
  • Account Management & Maintenance (AMM)
  • CompTIA Network+
  • ServSafe

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