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Skills

  • Food running
  • Environmental sustainability initiatives
  • Bill computation
  • Business operations
  • Customer service
  • Problem resolution
  • Communication skills
  • Dining room management
  • High-volume dining
  • Program equipment

Work Experiences

  • Acted as the on-site liaison for campers.
  • Assisted with campsite upgrades.
  • Collaborated with environmental experts and local authorities.
  • Assisted in managing campground supply inventories, reducing supply costs by $7 through better vendor negotiation and usage forecasting.
  • Collaborated with environmental experts and local authorities to create educational materials about the local ecosystem, leading to improved camper awareness by 85% of surveyed guests.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Achieved a 36% first-contact resolution rate.
  • Assessed maintenance needs.
  • Checked the seating area and the restrooms to make sure they were clean every several months.
  • Customer questions about hours, seating, and metric information were answered by me.

Summaries

  • At program restaurant, creative floor leader with 8 years of experience serving 15 dinner guests.
  • Within Miscellaneous, senior Camp Host and outstanding performer in cross-functional collaboration and budget management.
  • Costs were consistently reduced while profits were increased.
  • Camp Host is a multi-talented Camp Host who is consistently rewarded for planning and operational improvements.
  • Achieved optimal guest satisfaction.
  • Clear understanding of quality assurance and process improvement as well as quality assurance training.
  • Contributed to the campground’s long-term success.
  • Knowledgeable about how to handle all types of parties while maintaining customer satisfaction goals.
  • Camp Host with 7 years of successful workflow optimization and vendor management experience.
  • Campground management professional with hands-on experience in enforcing regulations, implementing safety protocols, and reducing noise complaints by 50% to create a peaceful environment for campers.

Accomplishments

  • Assisted in maintaining campsite standards, ensuring a 59% compliance with local campground regulations.
  • Documented and resolved procedure which led to program.
  • Successfully resolved over 3 campsite-related complaints through conflict resolution techniques, maintaining a high satisfaction rate.
  • Organized and executed campground events, improving overall guest satisfaction by 63%. Events included category.
  • Managed campground reservations using Salesforce, improving booking system efficiency and cutting wait times by 69%.
  • Resolved 9 guest disputes professionally and efficiently, upholding a 38% customer satisfaction rate.
  • Implemented a simplified guest registration process using Jira, which reduced check-in time by 33%.
  • Created a feedback loop to track guest satisfaction, helping to improve online ratings by 61% on platforms such as procedure.
  • Ensured the efficient use of available resources by coordinating with maintenance staff, resulting in 77% fewer utility issues reported by guests.
  • Worked as a liaison between guests and management, successfully resolving 17 issues to improve the overall campground experience.

Affiliations

  • Campground Host Training Program Oregon
  • Campground and Outdoor Hospitality Association
  • Freemason
  • Association for Supply Chain Management (APICS)
  • International Caravanning and Camping Federation (FICC)
  • U.S. National Park Service Volunteer Program
  • America Outdoors Association (AOA)
  • International Association of Administrative Professionals
  • National Outdoor Leadership School (NOLS)
  • Society of Human Resource Management

Certifications

  • Certified Public Accountant (CPA)
  • Severe Weather Awareness Training - the Pacific Northwest
  • Certified Park and Recreation Professional (CPRP) - National Recreation and Park Association
  • CompTIA Network+
  • CompTIA Security+
  • Campground Safety Maintenance Certification Vantage - 2017
  • First Aid/CPR Certified
  • Hospitality and Tourism Management Certification Brightline, 2019
  • Emergency Medical Responder (EMR) – Northwind
  • Certified Tourism Ambassador (CTA)

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