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Skills

  • Personable
  • Computer literate
  • Call center transactions
  • International sales support
  • POS systems knowledge
  • MS Office Suite
  • POS systems expert
  • Performance improvement
  • Strong interpersonal skills
  • Upselling techniques

Work Experiences

  • Kept the process and framework areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Alerted management after spotting potential shoplifters.
  • Provided prompt and courteous assistance to customers in person and over the phone.
  • Used a POS system to itemize and total the purchases of 3 customers.
  • Dealt with all customer service issues courteously and in accordance with company policies.
  • Determined what the customer's needs were by asking pertinent questions and actively listening to the responses.
  • Provided a superior customer experience in order to build a loyal customer base.
  • Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays.
  • Dealt with claims in accordance with the client's and the company's policies, procedures, best practices, and regulations.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.

Summaries

  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Strengths in quality assurance and performance reporting backed up by Customer Service training.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Usher with experience selling tickets, answering questions, and keeping an eye on the facilities.
  • Successful Assistant Store Manager with 10 years of retail management experience.
  • Pursuing management opportunities that will allow me to put my advanced skills in staff training and development to use.
  • Sales, customer service, and inventory management are all areas of expertise.
  • Door Greeter with 6 years of successful process improvement and risk assessment experience.
  • Retail sales professional dedicated to exceeding customer expectations and fostering customer loyalty.
  • Professional in retail sales with experience in product placement and merchandising.

Accomplishments

  • Documented and resolved standard which led to framework.
  • Oversaw
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Design: Responsible for creative design for prominent standard.
  • Business Development: Initiated two key partnerships which resulted in initiative revenue growth.
  • Implemented
  • Maintained
  • Multi-tasking: Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Liaised
  • Streamlined

Affiliations

  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • National Association of Social Workers
  • Building Owners and Managers Association (BOMA)
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Freemason
  • International Society of Hospitality Consultants (ISHC)
  • Society of Women Engineers

Certifications

  • Conflict Management in Retail Certification from Summit Group
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • Building Rapport with Customers Certification from framework
  • Customer Service Excellence Skills Certification by Beacon Labs
  • Diploma in Receptionist and Front Desk Skills by system
  • Adobe Certified Expert (ACE) Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Health & Safety Compliance Certification (HSC) from Brightline

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