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Skills

  • Active Data Online
  • Shipping procedures understanding
  • Merchandising
  • Communications
  • Medicare and Medicaid eligibility
  • MS Office Suite
  • Performance improvement
  • MS Office
  • Cash flow management
  • Cross-functional collaboration

Work Experiences

  • Was thorough and professional in my responses to all customer inquiries.
  • Used my time wisely, folding clothes and cleaning out fitting rooms when I wasn't serving customers.
  • Customers' special merchandise orders were placed by me.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
  • Alerted management after spotting potential shoplifters.
  • Meticulously and quickly documented all customer inquiries and comments.
  • Dealt with all customer service issues courteously and in accordance with company policies.
  • Used a POS system to itemize and total the purchases of 3 customers.
  • Provided prompt and courteous assistance to customers in person and over the phone.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Successful Assistant Store Manager with 10 years of retail management experience.
  • Clear understanding of stakeholder engagement and strategic planning as well as budget management training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Costs were consistently reduced while profits were increased.
  • Strong mathematical aptitude and a flexible schedule
  • Strengths in quality assurance and performance reporting backed up by Customer Service training.
  • Door Greeter is an outgoing individual who excels at customer satisfaction and retention.

Accomplishments

  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Determined
  • Organized
  • Processed
  • Consistently exceeded daily sales targets with an average of $17 in sales each day.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Advised
  • Market Research: Interviewed clients via market research surveys to identify product issues and customer needs.
  • Reviewed
  • Oversaw

Affiliations

  • National Association of Social Workers
  • American Management Association (AMA)
  • National Association of State Fire Marshals (NASFM)
  • Workforce Management Professionals Association (WMPA)
  • American Society of Safety Professionals
  • Facility Managers Association of America (FMAA)
  • American Marketing Association
  • Global Association of Customer Support Professionals
  • Association for Talent Development (ATD)
  • Lions Club

Certifications

  • Diploma in Receptionist and Front Desk Skills by system
  • ServSafe
  • Certified Retail Specialist (CRS) from process
  • Certified Event Security Specialist (CESS) by process
  • Certified Loss Prevention Specialist from standard
  • SHRM Certified Professional (SHRM-CP)
  • Customer Experience Certification by Ironclad Systems
  • Certified Hospitality Door Greeter from metric
  • First Aid/CPR Certified
  • Retail Excellence in Customer Service Certification from process

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