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Skills

  • Multi-Task Management
  • Financial records and processing
  • Data-driven decision making
  • Bilingual in Japanese
  • Positive learning process
  • Customer service
  • Cross-functional team leadership
  • Weekly Payroll
  • Domestic and International Experience
  • Excel in category

Work Experiences

  • Aligned training with operational goals.
  • Achieved results within 3 quarters.
  • Developed company-wide KPIs and dashboards for framework, providing transparency and improving decision-making processes.
  • Analyzed production data with Power BI and SAP, ensuring efficient production of defect-free products.
  • Achieved ITIL certification.
  • Devised, implemented, and tracked promotional strategies to increase long-term business success by maximizing sales and profits.
  • Decreased churn rate.
  • Decreased manual errors by 44%.
  • Achieved a 82% improvement in client relationship management.
  • Completed the project ahead of schedule.

Summaries

  • Pursuing a new position that rewards hard work and dedication.
  • Individual with a track record of transforming underperforming businesses into top revenue generators.
  • Veteran Owner/Operations Manager with exceptional stakeholder engagement and strategic planning abilities.
  • 12 years of strategic Owner/Operations Manager experience leading and overseeing initiative, process, and procedure business activities.
  • Working with people at all levels is highly effective and comfortable for me.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • With 10 years of experience planning, leading, and improving cross-functional collaboration functions, I am an enthusiastic leader.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Owner/Operations Manager with 3+ years of experience in process environments.
  • Bringing in top-tier talent, improving operational strategies, and boosting team performance have all been successful in the past.

Accomplishments

  • Developed and implemented risk management protocols, reducing legal exposure by 72% and mitigating potential financial loss by $14.
  • Implemented advanced data analytics dashboards that enabled real-time performance tracking, increasing productivity by 52%.
  • Spearheaded e-commerce strategy that grew online sales by 50% and increased website traffic by 67% over two years.
  • Documented and resolved procedure which led to process.
  • Established a vendor management process, lowering supply costs by $10 while maintaining supplier quality standards.
  • Established a staffing and talent development program, reducing employee turnover by 56% and improving job satisfaction by 62%.
  • Reconfigured warehouse and logistics operations, reducing picking errors by 68% and lowering delivery costs by $3 annually.
  • Managed the execution of metric that resulted in a 57% decrease in customer complaints and service delays.
  • Led business process re-engineering efforts, resulting in a 15% improvement in efficiency and reducing operational bottlenecks.
  • Increased sales 17% over several months.

Affiliations

  • Active Participant, Society for Human Resource Management (SHRM)
  • Certified in Total Quality Management (TQM), Cedar Works
  • Member of International Project Management Association (IPMA)
  • Certified Strategic Business Planner from Cedar Works, Class of 2017
  • Committee Chair, Regional Economic Development Board for Atlanta
  • Chair, Small Business Leadership Council for Chicago
  • Member, CEO Roundtable Atlanta Chapter
  • Board of Advisors Member, Small Business Development Center (SBDC) for Chicago
  • Certified Lean Six Sigma Black Belt (CLSSBB) through Ironclad Systems
  • Volunteer, SCORE Mentorship Program for New Business Owners

Certifications

  • Business Continuity Management (BCM) Certification
  • Financial Management Certification by Ironclad Systems
  • APICS Certified in Logistics, Transportation, and Distribution (CLTD)
  • Certified Change Management Professional (CCMP)
  • E-Commerce Management Certification from Brightline
  • HubSpot Sales Software Certification
  • Lean Six Sigma Green Belt Certification
  • Customer Experience Management Certification by Summit Group
  • Contract Management Certification 2024
  • Project Management Professional (PMP)

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