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Skills

  • Safety measures
  • Tax preparation
  • Sales
  • Strategic business planning
  • Financial records and processing
  • Inventory management systems
  • Customer needs assessment
  • Time management and prioritization
  • Weekly Payroll
  • Product ordering

Work Experiences

  • Developed and maintained relationships with strategic partners, leading to a $10 expansion into system.
  • Achieved results within 3 quarters.
  • Achieved 65% faster decision-making.
  • Developed company-wide KPIs and dashboards for framework, providing transparency and improving decision-making processes.
  • Developed relationships with strategic partners.
  • Contributed $2 in repeat business annually.
  • Achieved results over 5 consecutive years.
  • Directed cross-functional teams in the execution of multi-location operational improvements, generating $8 in cost savings annually.
  • Achieved 23% market growth.
  • Developed strategic business plans.

Summaries

  • Knowledgable in a variety of design and testing methodologies.
  • Exceptionally capable of resolving metric issues.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Innovative, astute, and considerate of others' viewpoints.
  • Strong track record of developing precise and targeted business operations plans, managing method areas, evaluating performance, and implementing change.
  • In developing policies, managing method activities, and taking automated, be strategic.
  • Motivated Owner/Operations Manager with experience managing large-scale projects, including budgeting and administration.
  • Peers and management have praised him for his unrivaled professionalism.
  • Customer-focused General Manager with 6 years of experience who is committed to expanding quality assurance and vendor management.
  • With 11 years of customer service experience, Owner/Operations Manager is insightful.

Accomplishments

  • Reduced operational costs by $9 through business process re-engineering and inventory management improvements.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved procedure which led to process.
  • Increased sales 17% over several months.
  • Developed a KPI measurement system that increased operational visibility and improved decision-making cycles by 58%.
  • Spearheaded e-commerce strategy that grew online sales by 50% and increased website traffic by 67% over two years.
  • Implemented training programs that upskilled 7 employees, resulting in a 81% improvement in skills retention and cross-functional capabilities.
  • Directed cross-functional teams across 16 locations, achieving an annual cost saving of $17 through process optimization.
  • Collaborated with the IT department to integrate technology solutions that improved order fulfillment accuracy by 60%.
  • Managed the execution of metric that resulted in a 57% decrease in customer complaints and service delays.

Affiliations

  • Volunteer, SCORE Mentorship Program for New Business Owners
  • Chair, Small Business Leadership Council for Chicago
  • Certified in Financial Management (CFM) from metric
  • Participant, Small Business Financial Management Forum
  • Affiliate, National Small Business Association (NSBA)
  • Member, Global Operations Forum
  • Member, Entrepreneurs' Organization (EO) Atlanta Chapter
  • Executive Leadership Program Graduate, program, Class of 2018
  • Member, Association for Supply Chain Management (ASCM)
  • Active Member, Council of Supply Chain Management Professionals (CSCMP)

Certifications

  • KPI Professional Certification from Meridian
  • Contract Management Certification 2024
  • Certified Logistician by Harbor & Co.
  • Growth-Driven Design Certification from Meridian
  • Financial Management Certification by Ironclad Systems
  • Business Continuity Management (BCM) Certification
  • Digital Marketing Certificate from Meridian
  • ISO 9001:2015 Quality Management Certification
  • Certified Protection Officer (CPO)
  • FSMA Preventive Controls Qualified Individual (PCQI) Certification

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