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Skills

  • Operational improvement
  • Scheduling
  • Staff training/development
  • Customer service
  • Conflict resolution
  • Budgets
  • First Aid/CPR
  • Employee reviews
  • Customer loyalty programs
  • Product development

Work Experiences

  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Trained, coached, and mentored staff to ensure that the new metric program was implemented smoothly.
  • Created and implemented new policies to increase productivity and lower overall category costs.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class standard results.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Kept track of 5 employees' daily activities and devised plans to address issues that resulted in process.
  • Increased revenue while also effectively targeting new markets by executing client relations and team leadership.
  • Increased profits by 12% in one year through a restructure of the business line.
  • Used project management and stakeholder engagement to cultivate and strengthen long-term client relationships.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.

Summaries

  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Director of Store Operations with 7 years of successful budget management and project management experience.
  • Director of Store Operations who is meticulous and has 18 years of procedure experience.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Director of Store Operations who is forward-thinking and knows a lot about quality assurance.
  • Professional with exceptional sales, risk assessment, and stakeholder engagement abilities.
  • Strengths in project management and stakeholder engagement backed up by Retail training.
  • With 15 years of customer service experience, Director of Store Operations is insightful.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Achieved an increase of 24% in average transaction value by improving in-store association and upselling strategies.
  • Optimized inventory turnover by 40% through the use of data analytics and just-in-time ordering practices.
  • Collaborated with team of 8 in the development of method.
  • Managed a 14 member district management team to ensure store compliance with brand standards, resulting in standard.
  • Established vendor partnerships that saved $12 annually in procurement costs through negotiation and contract optimization.
  • Directed operational strategy for 5 stores, achieving a 18% increase in same-store sales over several months.
  • Designed and implemented new customer engagement strategies, increasing customer loyalty program membership by 71%.
  • Collaborated with marketing and merchandising teams to launch a flagship product line, increasing category sales by 16%.
  • Coordinated the successful opening of 17 new stores in Atlanta, achieving sales targets within the first several months.
  • Led a cross-functional team in the roll-out of an omnichannel retail strategy, resulting in a 58% increase in customer retention.

Affiliations

  • Association for Computing Machinery
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • Council of Supply Chain Management Professionals (CSCMP)
  • American Association of Merchandise Planners
  • International Association of Administrative Professionals
  • Supply Chain & Logistics Association Canada (SCL)
  • The Loss Prevention Foundation – Certified Forensic Interviewer (CFI)
  • National Retail Federation (NRF) - Member since 2020
  • Visual Merchandising & Display Association (VMDA)

Certifications

  • Certified Merchandising Specialist (CMS) – Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)
  • Loss Prevention Certified (LPC) - Loss Prevention Foundation
  • Retail Management Certificate - metric
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Supply Chain Management Certification (Retail Industry) – Vantage
  • Certified Fraud Examiner (CFE) standard
  • ServSafe
  • Certified Leadership and Management Consultant (CLMC) – process

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