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Skills

  • Relationship building
  • Relationship development
  • Communications
  • Project organization
  • Employee retention and engagement programs
  • Budget development
  • Process improvement
  • Customer Satisfaction Improvements
  • Human resources management
  • Strategic planning and execution

Work Experiences

  • Implemented cutting-edge programs, such as the system program, to boost employee retention and reduce turnover.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class standard results.
  • Increased productivity by 3% while lowering staffing and operational costs.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Worked with assistant managers to open and close the metric office, as well as handle large transactions and inventory management.
  • Organized 6 months leadership workshops to teach team members about productivity best practices.
  • Was able to save money by effectively negotiating contracts for more favorable terms.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Achieved 31% success in internal promotions.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Develop strategic business partnerships and relationships.
  • With 15 years of customer service experience, Director of Store Operations is insightful.
  • Clear understanding of data analysis and workflow optimization as well as stakeholder engagement training.
  • Veteran Director of Store Operations with exceptional cross-functional collaboration and performance reporting abilities.
  • 18 years of strategic Director of Store Operations experience leading and overseeing category and method business activities.
  • Expertise in technology and product development.
  • Dedicated to learning, growing, and succeeding in Retail.

Accomplishments

  • Documented and resolved program which led to category.
  • Played a key role in launching a mobile POS system, decreasing checkout time by 62% and improving overall customer experience.
  • Integrated real-time KPI dashboards that improved visibility into store performance, enabling a 51% reduction in labor costs.
  • Coordinated the successful opening of 17 new stores in Atlanta, achieving sales targets within the first several months.
  • Reduced energy consumption and utility costs across 13 stores by 45% through sustainable practices and enhancements.
  • Partnered with HR to create a high-performing team environment, resulting in a 65% decrease in employee turnover and a 75% boost in productivity.
  • Achieved an increase of 24% in average transaction value by improving in-store association and upselling strategies.
  • Exceeded annual revenue targets by 71% through effective promotion strategies and store performance management.
  • Developed and implemented new inventory management protocols that reduced stock shortages by 57% and improved turnover rates by 56%.
  • Managed a 14 member district management team to ensure store compliance with brand standards, resulting in standard.

Affiliations

  • Association of Information Technology Professionals
  • Supply Chain & Logistics Association Canada (SCL)
  • Association for Supply Chain Management (APICS)
  • Food Marketing Institute (FMI) – Store Operation Focus
  • Society of Human Resource Management
  • Customer Experience Professionals Association (CXPA)
  • Jaycees
  • RetailWire Braintrust Panelist
  • Association for Computing Machinery
  • International Franchise Association (IFA) – Retail Division

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certified Fraud Examiner (CFE) standard
  • Six Sigma Black Belt Certification - Vantage
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • First Aid/CPR Certified
  • Loss Prevention Certified (LPC) - Loss Prevention Foundation
  • Customer Experience Professional Certification (CCXP) – Customer Experience Professionals Association
  • Visual Merchandising Course – procedure
  • Salesforce

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