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Skills

  • Client Billing and Payment Processing
  • Sorting and labeling
  • Office administration
  • Business Administration
  • Customer and client relations
  • Transcription and dictation
  • Professional telephone etiquette
  • Documentation and reporting
  • Call Handling & Inbound/Outbound Query Resolution
  • Project organization

Work Experiences

  • Coordinated appointments with operational timelines.
  • Achieved resolution with no further interventions needed in 2024.
  • Coordinated for 8 departments.
  • Achieved a 28% increase in positive client feedback.
  • Administered daily office supplies tracking, ensuring adequate inventory and reducing operational delays by initiating standing orders with vendors.
  • Quickly routed incoming mail and messages to the appropriate people.
  • Collaborated with logistics to implement eco-friendly practices at the front desk, helping reduce paper waste by 47% over 2016.
  • Achieved a 79% increase in building security.
  • Was in charge of sorting and distributing mail correspondence between departments and personnel, as well as parcel packaging, preparation, and timely shipping.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.

Summaries

  • Receptionist with a positive attitude who is dedicated to providing excellent customer service and administrative support.
  • Known for taking initiative, making process improvements, and following procedures in accordance with company and client goals.
  • Receptionist with 17 years of experience in standard settings.
  • Relief Receptionist is a multi-talented Relief Receptionist who is consistently rewarded for planning and operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • To facilitate office communication, she is adept at scheduling appointments, organizing mail, and collecting messages.
  • Strengths in risk assessment and data analysis backed up by Miscellaneous training.
  • Motivated Relief Receptionist with a diverse, 3-year background who can contribute to all aspects of administrative activities.
  • Positive and upbeat personality with excellent relationship-building skills.
  • Dedicated to providing outstanding support to team members and clients.

Accomplishments

  • Awarded for exemplary customer service during the 2022 annual performance review, recognized for reducing complaint resolution time by 6 hours.
  • Collaborated with team of 8 in the development of process.
  • Initiated new front-desk organizational protocols, lowering client check-in times and improving workflow efficiency by 37%.
  • Identified opportunities to improve customer wait areas, implementing changes that increased compliments from clients by 82% over 2022.
  • Led efforts to implement a digital document management system, reducing paper usage by 22% and expediting internal communications.
  • Assisted in renewing and negotiating vendor contracts, reducing supply costs by 76% over one year.
  • Provided logistical support during company events for 8 attendees, ensuring smooth check-ins and reducing wait times by 58% minutes.
  • Trained and mentored new receptionists, enabling a quicker and more seamless transition into the role by decreasing orientation duration by 60%.
  • Worked closely with HR to update new hire templates, producing enhancements that cut new employee document processing time by 63%.
  • Resolved product issue through consumer testing.

Affiliations

  • National Reception and Frontline Conference Attendee – 2020
  • Jaycees
  • Local Chamber of Commerce – Business Receptionist Affiliation
  • Association of Information Technology Professionals
  • Certified Customer Service Professional (CCSP) 2015
  • Administrative Assistants Professional Group (AAPG)
  • American Business Women's Association (ABWA)
  • Society for Human Resource Management (SHRM) - Affiliate Member
  • Customer Care Representative Network
  • American Marketing Association

Certifications

  • Certified Call Handling Professional (CCHP) - Cedar Works
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Office Management Certification - Ironclad Systems
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Records and Information Management (RIM) - Meridian
  • Certified Public Accountant
  • CompTIA A+ Technician
  • Data Protection and Confidentiality Certification - Brightline

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