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Skills

  • Relationship development
  • Supervision
  • Budgets
  • Customer and client relations
  • Bookkeeping
  • Professional demeanor
  • Method equipment
  • Confidential Document Handling
  • Business Administration
  • Time management and prioritization

Work Experiences

  • Composed professional email communications.
  • Coordinated meetings.
  • Collected client payments for Salesforce.
  • Assisted in organizing key company events.
  • Organized and booked staff and visitor travel accommodations, including vouchers, agendas, and transportation.
  • Coordinated travel arrangements for senior executives.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Was in charge of sorting and distributing mail correspondence between departments and personnel, as well as parcel packaging, preparation, and timely shipping.
  • Used streamlined to resolve customer issues and complaints.
  • Achieved a 46% problem resolution rate.

Summaries

  • Achieved metric that benefited the organization.
  • Having a strong grasp of cross-functional collaboration, vendor management, and Workday.
  • Scheduler who is well-versed in all aspects of administrative assistance.
  • Task prioritization, organization, and workflow optimization are all skills she possesses.
  • Receptionist with 18 years of experience in framework settings.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Data entry, database management, and scheduling are all skills that have been honed.
  • Expert and knowledgeable in security, service, and clerical requirements.
  • Accurate and detail-oriented professional with expertise in assisting accounts payable and receivable by accurately entering financial data with 62% accuracy, resulting in streamlined operations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

  • Successfully handled diverse office tasks simultaneously, including documentation management, scheduling, and customer service, for a team of 10 employees without compromising quality.
  • Provided research support on facility projects, including office space upgrades and supply chain optimizations, resulting in 17% operational efficiency improvements.
  • Optimized the front office check-in procedure, reducing wait time for visitors by 58% through the implementation of a well-organized system.
  • Led the coordination and scheduling of annual office maintenance, ensuring minimal disruptions for 16 employees while maintaining a clean, safe environment.
  • Performed data entry services for billing and accounts receivable, maintaining a 84% accuracy rate across 13 processed entries.
  • Offered multilingual communication support in Mandarin for clients and visitors, enhancing customer satisfaction and broadening the company's customer base.
  • Collaborated with HR to maintain accurate records in employee personnel files, ensuring compliance with labor data protection regulations.
  • Prepared and issued monthly expense reports for 15 departments, tracking budget adherence and improving financial oversight by 75%.
  • Provided administrative support to key departments by organizing records, maintaining schedules, and assisting in event preparation for operations during peak operational hours.
  • Created standardized report templates for office performance and expense data, increasing reporting efficiency by 57%.

Affiliations

  • International Customer Service Association (ICSA)
  • Jaycees
  • Certified Front Office Administrator (CFOA) ITIL
  • Microsoft Office Specialist (MOS) Certification 2016
  • Toastmasters
  • Office Receptionist & Administrative Assistants Network
  • Association for Information Technology Professionals (AITP) for Customer Support
  • Freemason
  • Society for Human Resource Management (SHRM) Affiliate for Receptionists
  • Society for Human Resource Management (SHRM) - Local Chapter

Certifications

  • CompTIA Security+
  • Certified Inventory Management Specialist - Northwind, 2024
  • Salesforce
  • Certified Administrative Professional (CAP) - Brightline, 2019
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Administrative Assistant Fundamentals Vantage, 2021
  • Certified Professional Receptionist (CPR) Beacon Labs, 2018
  • Customer Service and Communication Skills Certification Summit Group, 2016
  • Apple Certified Associate (ACA)

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