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Skills

  • Patient satisfaction improvement
  • Patient advocacy
  • Peer-to-peer reviews
  • Conflict resolution
  • Interdisciplinary communication
  • Relationship development
  • Health information systems (Salesforce)
  • Patient care coordination
  • Time management
  • Resource Allocation Optimization

Work Experiences

  • Analyzed historical patient care data to forecast future utilization trends, contributing to the development of a 12-year organizational capacity plan.
  • Based workflows on specific patient population needs.
  • Created educational materials for physicians and nursing managers to understand utilization review standards, improving compliance rates by 76%.
  • Contributed to the development of a 11-year organizational capacity plan.
  • Walked around the assigned floor, measuring and recording the fluid and food levels of the patients and putting in place measures to promote healthy intake and output as needed.
  • Advocated for the approval of denied claims.
  • Audited medical records for utilization review, ensuring compliance with established health care guidelines and maximizing reimbursements by $4 annually.
  • Kept track of patient vitals, behaviors, and conditions, as well as communicating any concerns to my supervisor.
  • Collaborated with healthcare providers to perform concurrent reviews of patient care, preventing unnecessary length of stay by 11 days on average.
  • Created a children's area in the waiting room to create an activity area and make the practice more family-friendly.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Utilization Management Nurse Consultant is a skilled communicator, organizer, and problem solver who works to improve the quality of care and raise the rankings of health care facilities.
  • Within Healthcare, senior Utilization Management Nurse Consultant and outstanding performer in workflow optimization and performance reporting.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Audited medical records.
  • Accomplished Utilization Management Nurse Consultant recognized for enhancing compliance through real-time clinical documentation audits, reducing documentation errors by 38%.
  • Data analysis expertise
  • Dedicated Utilization Management Nurse Consultant with 2 years of experience providing individualized care in method settings.
  • Utilization Management Nurse Consultant with 7 years of successful strategic planning and budget management experience.
  • To develop, implement, and adjust interventions, work effectively in interdisciplinary teams.

Accomplishments

  • Created patient education materials addressing health plan benefits and coverage, achieving a 23% increase in patient satisfaction scores.
  • Participated in daily huddles and monthly meetings with physicians to refine care coordination, lowering inpatient costs by 38%.
  • Conducted face-to-face education sessions with physicians on regulatory changes, boosting adherence to utilization policies by 17% within three years.
  • Engaged in cross-department process improvement initiatives, successfully cutting redundant interventions by 52% over 6 months.
  • Successfully reduced average patient length of stay by 84% by aligning discharge planning with utilization review findings.
  • Led a review of 3 patient cases per month to ensure efficient resource utilization, achieving a 22% reduction in care delays.
  • Enabled the team to hit monthly care turnaround benchmarks ahead of schedule by optimizing clinical review workflows, leading to a 56% increase in productivity.
  • Collaborated with insurance providers to expedite pre-authorization processes, reducing the time to treatment approval by 62% days.
  • Introduced a new case documentation protocol in framework, leading to a 26% increase in accurate data capture and filing.
  • Coordinated tracking and reporting for 18 appeals and denials, contributing to an overturn rate of 46% in favor of insured patients.

Affiliations

  • Society of Women Engineers
  • National Association of Case Management (NACM)
  • Association of Health Care Administrators (AHCEA)
  • Association of Professional Healthcare Utilization Management Personnel (APHUMP)
  • Nursing Organizations Alliance (NOA)
  • National Association of Social Workers
  • Managed Care Nurses Association (MCNA)
  • Alliance of Professional Health Advocates (APHA)
  • American Academy of Ambulatory Care Nursing (AAACN)
  • United States Case Management Network (USCMN)

Certifications

  • Google Certified Professional Cloud Architect
  • Salesforce
  • Certified Healthcare Access Manager (CHAM)
  • Basic Life Support (BLS) Certification
  • Certified Public Accountant
  • Registered Nurse (RN) license
  • Certified Healthcare Risk Management Professional (CHRM)
  • Certified Health Data Analyst (CHDA)
  • CompTIA Security+
  • Certified Professional Coder (CPC)

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