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Skills

  • Test plan creation
  • Defect monitoring
  • Automation Tool Development in Workday
  • Continuous integration/continuous deployment (CI/CD)
  • Regression testing
  • Performance bottleneck identification
  • Operational improvement
  • Legacy system migration
  • Customer service
  • Process improvement

Work Experiences

  • Wrote and optimized test cases to ensure that manual software testing was done consistently and thoroughly.
  • Automated 53% of manual test cases.
  • Worked with Power BI to identify and track defects, as well as assist developers in resolving issues by completing additional tests.
  • Assessed root causes of defects.
  • Collaborated with the product team.
  • Achieved 65% improvement in fix rates.
  • Altered code freeze guidelines for rapid deployments.
  • Worked effectively with method and category departments on software defects and standard issues, collaborating closely to develop innovative solutions.
  • Conducted structured regression testing.
  • Conducted test automation reviews and provided recommendations that improved pipeline efficiency by 50%, minimizing false positives.

Summaries

  • Costs were consistently reduced while profits were increased.
  • ACX Quality Assurance Engineer focused on improving deployment confidence by overseeing robust user acceptance testing and defect triage processes, reducing post-release issues by 34%.
  • ACX QA Engineer with comprehensive experience.
  • Collaborates with members of a cross-functional team to improve the quality of software packages.
  • ACX QA Engineer passionate about maximizing test automation coverage, resulting in 80% improvement of system uptime and faster bug identification during high-impact testing cycles.
  • Clear understanding of project management and process improvement as well as cross-functional collaboration training.
  • Adept at continuous improvement strategy implementation, with a focus on automating manual tasks, reducing annual testing costs by 6 and improving overall test pipeline efficiency.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at continuous improvement strategy implementation.
  • Achieved 55% improvement in system uptime.

Accomplishments

  • Executed comprehensive performance load tests, identifying key bottlenecks and improving system response times by an average of 41%.
  • Enhanced system stability by implementing automated overnight tests for continuous feedback, cutting down deployment verification times by 9 hours.
  • Advocated for Continuous Integration (CI) best practices, reducing release downtime by 74% during deployment cycles.
  • Contributed to dev team metrics by establishing key performance indicators (KPIs) that showed a 17% reduction in post-release defects.
  • Documented and resolved category which led to standard.
  • Coordinated with cross-functional teams to implement solutions based on feedback from defect management processes, improving first-time quality scores by 19%.
  • Developed new testing scenarios that contributed to a 58% reduction in post-release incident reports during the framework product launch.
  • Initiated and led the certification of quality assurance processes to comply with procedure, ensuring audit readiness and risk mitigation in 2019.
  • Drove the new test case management strategy that improved test case traceability and reduced missed requirements by 54%.
  • Utilized ServiceNow to integrate continuous testing into the CI/CD pipeline, resulting in a 7% reduction in manual regression testing efforts.

Affiliations

  • Society of Human Resource Management
  • Member of the International Software Testing Qualifications Board (ISTQB) - 2016
  • Association for Computing Machinery
  • Certified in IBM Rational Functional Tester (RFT)
  • Rotary International
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • Certified Software Quality Engineer (CSQE) by Northwind
  • Active Member of the Automated Testing Frameworks Forum
  • Toastmasters

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Lean Six Sigma Green Belt - 2015
  • CompTIA A+ Technician
  • Google Cloud Certified Professional DevOps Engineer - 2021
  • Google Certified Professional Cloud Developer 2024
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Selenium Professional with Java Cedar Works - 2023
  • Apple Certified Associate (ACA)
  • Professional Scrum Developer (PSD) - 2017

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