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Skills

  • Effective communication of test results
  • Operational improvement
  • Problem resolution
  • First Aid/CPR
  • Automation knowledge
  • Test case development
  • Regulatory compliance
  • API testing
  • Defect Triage
  • Process improvement

Work Experiences

  • Contributed to flawless deployments.
  • Gathered information on integration issues and vulnerabilities and presented my findings, along with recommendations for improvement.
  • Achieved 21% fewer failures during nightly builds.
  • Contributed to beta testing efforts for Power BI, delivering actionable insights that led to improved user experience scores by 54%.
  • Accelerated the identification of test gaps.
  • Achieved savings of $199,000 through automation.
  • Worked with Power BI to identify and track defects, as well as assist developers in resolving issues by completing additional tests.
  • Altered code freeze guidelines for rapid deployments.
  • Collaborated with cross-functional teams across the Seattle site to ensure seamless integration of testing processes for large-scale projects.
  • Conducted root cause analysis for automated test failures.

Summaries

  • Collaborated to enhance team performance.
  • Process and system software expertise demonstrated over 11 years of experience.
  • Adept at managing risk-based testing strategies.
  • ACX QA Engineer with comprehensive experience.
  • Boosted team productivity with data-driven solutions.
  • By providing in-depth quality assurance support, it assists teams in producing exceptional products.
  • ACX Quality Assurance Engineer is a methodical ACX Quality Assurance Engineer with extensive experience in software development processes and testing strategies.
  • Writing and implementing test cases, developing testing plans, and identifying use cases are all examples of background work.
  • Collaboration-focused Quality Assurance Engineer skilled in defect triage, facilitating critical defect resolution during code freeze and improving deployment readiness across teams.
  • Collaboration-focused Quality Assurance Engineer.

Accomplishments

  • Compiled in-depth reports on testing outcomes and defect trends for senior leadership, which led to a 13% improvement in product reliability.
  • Developed new testing scenarios that contributed to a 58% reduction in post-release incident reports during the framework product launch.
  • Collaborated in sprint retrospective meetings to identify and resolve test bottlenecks, improving the test completion rate by 36% sprint-over-sprint.
  • Championed the introduction of continuous testing into the CI/CD pipeline, resulting in a smoother release cycle and a 58% higher release frequency.
  • Identified system performance degradation in multi-user environment tests, and spearheaded timely fixes that improved response times by 83%.
  • Collaborated closely with the development team for efficient bug triaging, resulting in a 65% decrease in unresolved critical defects for 2020.
  • Enhanced collaboration between QA and development teams by developing best practices and aligning on goals, resulting in 44% reduction in miscommunication-related defects.
  • Created a series of reusable test scripts in Salesforce improving consistency across multiple test environments and saving 13 man-hours annually.
  • Advocated for Continuous Integration (CI) best practices, reducing release downtime by 74% during deployment cycles.
  • Implemented a new automation framework that supported parallel execution, scaling up execution speed by 77% across multiple devices.

Affiliations

  • Society of Human Resource Management
  • Certified in IBM Rational Functional Tester (RFT)
  • Jaycees
  • Contributor for the Association for the Advancement of Artificial Intelligence (for AI Testing)
  • National Association of Social Workers
  • International Council of Nurses
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • Participant in Loadrunner Advanced Testing Techniques Workshop – 2018
  • Lions Club

Certifications

  • Certified LoadRunner Professional procedure 2015
  • Cisco Certified Network Associate (CCNA)
  • ISTQB Certified Tester Advanced Level (CTAL) – Test Manager - 2024
  • Certified Associate in Software Testing (CAST) - 2024
  • Salesforce
  • Google Certified Professional Cloud Architect
  • Certified Professional for Requirements Engineering (CPRE) - 2023
  • Certified in the Governance of Enterprise IT (CGEIT) – 2015
  • Certified Cloud Security Professional (CCSP) 2019
  • Certified Ethical Hacker (CEH) - 2017

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