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Skills

  • First Aid/CPR
  • Data migration planning and execution
  • System equipment
  • Process improvement
  • End-User Training and System Support
  • Executive-Level Reporting in Salesforce
  • Business Process Automation in Salesforce
  • Revenue Growth Through Salesforce Solutions
  • Customer Support Self-Service Portal Configuration
  • Application support

Work Experiences

  • Built custom objects and fields.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • Achieved a 83% boost in marketing-qualified leads.
  • Aligned business processes across subsidiaries.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Collaborated with vendors to implement Pardot.
  • Achieved $$213,000 savings over 3 quarters.
  • Co-led a Salesforce decommissioning project, directing the migration of over 11 million records to standard, avoiding $45,000 in annual license costs.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Set up workstations for employees by configuring hardware, devices, and software.

Summaries

  • Achieved 54% efficiency gains.
  • Aligned complex business processes.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Senior Salesforce Consultant with 9 years of successful stakeholder engagement and quality assurance experience.
  • Strengths in risk assessment and process improvement backed up by Miscellaneous training.
  • Collaborative leader experienced in working with cross-functional teams to enhance lead distribution in Salesforce, reducing response times by 16% and driving revenue growth.
  • Collaborative leader experienced in cross-functional teamwork.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved adoption rates above 18%.

Accomplishments

  • Developed detailed Salesforce architecture roadmaps to support scaling the platform for future growth, reducing technical debt by 58% over 16 years.
  • Provided expertise during a Salesforce-to-procedure migration, reducing disruption during the project and saving $212,000 in potential penalties.
  • Orchestrated the design of complex reports and dashboards using Salesforce’s native reporting features, enabling real-time insights and increasing executive visibility.
  • Automated cross-functional collaboration workflows using Salesforce Flow, eliminating manual tasks, and saving approximately 7 hours per week.
  • Expanded Salesforce functionality by implementing custom APIs and Webhooks, improving data synchronization between third-party applications, and streamlining business processes by 37%.
  • Collaborated with team of 6 in the development of method.
  • Instituted mobile access enhancements for Salesforce Field Service Lightning, which improved technician real-time responsiveness, driving customer satisfaction ratings up by 36% points.
  • Resolved product issue through consumer testing.
  • Administered Salesforce instance health checks and performed optimizations that reduced system downtime by 51% and improved overall performance.
  • Successfully co-led the migration of 13 million records from a legacy system to Salesforce without data loss, saving $209,000 in ongoing support costs.

Affiliations

  • Salesforce Ohana Community
  • American Medical Informatics Association
  • Salesforce Integration Experts Forum
  • International Council of Nurses
  • Society of Women Engineers
  • Salesforce Lightning Experience Transition Club
  • Association of Enterprise Architects
  • American Society of Safety Professionals
  • Rotary International
  • Salesforce Certified Technical Architect Circle

Certifications

  • CompTIA A+ Technician
  • CompTIA Security+
  • Certified Agile Leadership (CAL I)
  • Google Cloud Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • Salesforce Certified Advanced Administrator
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Salesforce Certified Experience Cloud Consultant
  • Certificate in Data Migration Strategies

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