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Skills

  • Storyboarding
  • Information Systems Integrity
  • Knowledge of streaming video platforms
  • Report Design
  • Programming and design skills
  • Web Site Design
  • Business operations
  • Web/Database Servers
  • TOS
  • Product Research

Work Experiences

  • Looked into department processes and helped the company achieve ISO9000-certification.
  • System upgrades, patch management, and system backups were among the procedures I designed, documented, and executed.
  • Identified category issues with method machinery and performed timely repairs to keep the equipment operational.
  • Created and managed project plans while also providing management with status updates.
  • Was in charge of developing the IT strategic vision and ensuring that key departmental objectives were met.
  • Reduced
  • Created HTML email templates and newsletters for e-mail marketing campaigns.
  • Was in charge of the operation.
  • Created and updated accurate network documentation and Visio diagrams to ensure that management had a thorough understanding of the organization's requirements.
  • Used continuous system regulation to balance power production, operating costs, and safety concerns.

Summaries

  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Expert
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Collaborate with commercial lenders to achieve sales targets.
  • Pragmatic
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Dedicated to learning, growing, and succeeding in Telecommunications and Wireless.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a initiative position with a forward-thinking organization.
  • Over 15 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.

Accomplishments

  • Ensured compliance with local safety standards during OSP operations, earning Outstanding Service Award from Atlanta in 2022.
  • Performance Management: Successfully deployed complex end-to-end business intelligence solutions that delivered business value to functional organizations. Facilitated effective working relationships between client, partners and project teams throughout project lifecycles.
  • Initiative Increased company productivity by 13% through client product over shipment prevention by implementing bar-coding and RF equipment for system software administration.
  • Routinely interacted with customers and clients during field visits to resolve network issues face-to-face, earning recognition for excellent customer service from Beacon Labs.
  • Mitigated delays in fiber optic network installation by working closely with regional planning authorities to resolve permit issues quickly and efficiently.
  • Network Security: Updated network systems to support confidential company operations and eliminate hacking.
  • Collaborated with team of 10 in the development of process.
  • Successfully coordinated with multiple stakeholders, including process and other contractors, to ensure projects were completed on schedule and within budget.
  • Analysis and Development: Resolved core issues through the redesign of the broker data model, data house-holding processes and daily round-trip database synchronization. Set new standards for virtually 100% code coverage, while piloting Oracle Designer.
  • Provided expert consulting to clients on the best locations for junction boxes, ensuring minimal interference with existing infrastructure.

Affiliations

  • Association for Computing Machinery
  • Electrical and Telecommunications Technology Association Member
  • Jaycees
  • Project Management Institute
  • American Fiber Optics Association (AFOA) contributor
  • Association for Supply Chain Management (APICS)
  • BICSI – Telecommunications Membership & Certification
  • IEEE Communications Society Membership
  • Attendee of the National Telecommunications Cooperative Association (NTCA)
  • Society of Women Engineers

Certifications

  • Global Positioning System (GPS) Network Mapping Certification
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Advanced Optical Time Domain Reflectometer (OTDR) Certification
  • Optical Fiber Characterization Certification - Cedar Works
  • Association for Project Management (APM)
  • Fiber Optic Association Outside Plant Specialist (FOA-OSP)
  • CompTIA Security+
  • Certified Permitting Specialist (CPS) - standard
  • Fiber Optics Association Certified Technician (FOA-CT)

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