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Skills

  • Project organization
  • Data entry for sales and inventory software
  • Safety and hygiene training
  • Order forecasting based on seasonal trends
  • Communications
  • Conflict resolution in customer service
  • Customer service
  • Inventory shrinkage management
  • Loss minimization through proactive spoilage checks
  • Problem resolution

Work Experiences

  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Collaborated closely with local vendors to ensure a steady supply of high-quality frozen goods, improving vendor relationships and service times.
  • Talked to customers about QuickBooks, outlined restrictions, and educated them on policies.
  • Answered customers' merchandise questions and helped them locate specific items so they could buy them.
  • Conducted in-store tasting events.
  • Added flexibility to team scheduling.
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
  • Achieved President's Club.
  • Addressed freezer malfunctions.
  • Assisted in the launch of new frozen products.

Summaries

  • Boosted repeat business.
  • Frozen Sales Associate with 12 years of successful client relations and team leadership experience.
  • Aligned marketing strategies with customer purchasing behavior.
  • Committed to optimizing product availability.
  • Adept at overseeing frozen food sections, ensuring compliance with health regulations while boosting sales through informed product recommendations and upselling efforts.
  • Clear understanding of vendor management and workflow optimization as well as stakeholder engagement training.
  • Extensive inventory management and shipment processing experience.
  • Boosted sales through informed product recommendations.
  • Grocery Sales Associate with a strong work ethic and a background in customer service.
  • Addressed customer feedback effectively.

Accomplishments

  • Resolved product issue through consumer testing.
  • Escalated product quality concerns to management, leading to the replacement of low-performing items and improving customer satisfaction scores by 33%.
  • Collaborated with marketing team on seasonal promotions for frozen goods, driving sales increase of 78% during seasonal periods.
  • Successfully boosted frozen product sales by 39% by recommending tailored promotions and upselling strategies to customers.
  • Assisted the frozen product procurement process, reducing supplier lead times by 15 days and optimizing product stock levels.
  • Worked closely with the receiving team to ensure prompt and accurate processing of frozen product deliveries, reducing spoilage risk by 68%.
  • Trained new employees on cold chain management, resulting in decreased stock mismanagement incidents by 35% in 2021.
  • Maintained up-to-date knowledge of frozen food trends and market shifts to assist in product assortment and recommendation decisions.
  • Collaborated with department supervisors to design and implement new shift rotation plans, ensuring more consistent team coverage in the frozen section.
  • Fostered a collaborative working relationship with the supply chain team to better track incoming frozen products, decreasing stock discrepancies by 25%.

Affiliations

  • International Refrigerated Transportation Association (IRTA)
  • Retail Industry Leaders Association (RILA)
  • International Association of Administrative Professionals
  • The Frozen & Refrigerated Foods Council
  • Corporate Social Responsibility Association (CSRA)
  • Freemason
  • Professional Retail Store Maintenance Association (PRSM)
  • International Dairy-Deli-Bakery Association (IDDBA)
  • Society of Women Engineers
  • National Association of Chain Drug Stores (NACDS)

Certifications

  • Certified Food & Beverage Inventory Specialist (Educational Institute of the American Hotel & Lodging Association)
  • Google Certified Professional Cloud Architect
  • Retail Shrinkage Control Certification (Loss Prevention Foundation)
  • Certified in Inventory and Production Management (CPIM)
  • Certified Frozen Food Handler (Frozen Food Foundation)
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Certified Customer Success Manager (CCSM)
  • Employee Engagement and Team Leadership Certification (National Association of Sales Professionals)

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