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Skills

  • Cross-functional team collaboration
  • Food running
  • Performance improvement
  • Operational efficiency
  • Food and beverage preparation
  • Team leadership and supervision
  • Supervision
  • Customer service excellence
  • Table layout
  • Process streamlining

Work Experiences

  • Collaborated with standard customers to determine their needs and deliver system service.
  • Kept track of the temperature in the cases, shelves, and storage areas, and reported any problems to the manager.
  • Adjusted supply volumes.
  • Contributed to framework growth over several months.
  • Achieved Excellence Award recognition.
  • Achieved zero violations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Contributed an additional $250,000 in sales.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Contributed to operational cost reductions by identifying inefficiencies and finding alternative, cost-effective suppliers for key materials.

Summaries

  • Achieved a 48% increase in positive feedback.
  • Achieved Excellence Award recognition.
  • Balanced the drawer with zero errors.
  • Within Miscellaneous, senior Concession Attendant and outstanding performer in strategic planning and stakeholder engagement.
  • 10 years of experience as a talented table busser.
  • With a strong foundation of service industry expertise, I am enthusiastic and personable.
  • Achieved zero violations.
  • Attentive to detail and health standards compliance.
  • Balanced registers with zero discrepancies.
  • Collaborative Concession Attendant effective in working with vendors and negotiating agreements that reduce food costs and improve stock consistency.

Accomplishments

  • Devised customized product recommendations for customers, resulting in a 26% increase in concession sales over the past year.
  • Supported concession operations during system, handling high-volume foot traffic while maintaining 33% accuracy in order processing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved concession order processing speed by 39%, thanks to deploying new register technology and optimizing workflow.
  • Supported inventory team by auditing stock levels bi-weekly, ensuring 23% accuracy in product availability.
  • Reduced product waste by 61% through diligent monitoring of stock rotation and expiration dates, improving overall efficiency.
  • Facilitated conflict resolution between 6 customers and staff, mitigating service disruptions and improving customer satisfaction ratings.
  • Collaborated with team of 10 in the development of system.
  • Built strong relationships with 8 vendors at Austin, enhancing stock availability and reducing time to replenish by 55%.
  • Effectively rotated shifts for 9 employees during high-demand periods, ensuring maximum coverage and reducing wait times by 52%.

Affiliations

  • Certified Sports Events Concessionaire 2021
  • Food and Beverage Management Association (FBMA)
  • National Association of Social Workers
  • National Association of Concessionaires (NAC)
  • Active Member in University Hospitality and Sales Club
  • Participant in Raleigh-based Business Skills Development Program
  • American Marketing Association
  • Certified in Emergency Preparedness for Large Events
  • Certified in Crowd Management 2024
  • Volunteer at program, Coordinating Concession Stands

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Team Leader (CTL) - Beacon Labs 2018
  • CompTIA A+ Technician
  • Certified Customer Loyalty Professional (CLP) Lakeside Partners - 2018
  • Certified Food and Beverage Manager (CFBM) Summit Group - 2024
  • Certified Hospitality and Tourism Management Professional (CHTMP) - 2021
  • Leadership and Team Management Certification - Ironclad Systems 2015
  • Customer Service Excellence Certification - Beacon Labs, 2016
  • CompTIA Security+
  • OSHA Food Safety and Sanitation Certification 2023

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