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Skills

  • Communications
  • Supervision
  • Customer service excellence
  • Bilingual or multilingual French
  • Relationship development
  • Microsoft Access
  • Circulation procedures
  • Conflict resolution with patrons
  • Workflow Optimization
  • Customer service

Work Experiences

  • Assisted employees with special projects like initiative and method.
  • Chaired the method to improve library accessibility, successfully securing $7 in funding for extended access programs.
  • Assessed document quality before cataloging.
  • Assisted patrons with photocopiers, microfiche, and audio/visual equipment operation and rentals at the library.
  • Reduced librarian workload by handling basic patron requests and locating materials on my own.
  • Contributed to an Outstanding Service Award-winning improvement in operational efficiency.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with community partners.
  • Kept the library shelves and printed materials stocked and organized according to a set of rules.
  • Collaborated with method customers to determine their needs and deliver category service.

Summaries

  • Assisted patrons in navigating library resources.
  • Checks out over 6 items daily.
  • Accomplished Circulation Desk Clerk acknowledged for designing customer feedback mechanisms, effectively collecting 81% more satisfaction data to drive service improvements.
  • Collected 55% more satisfaction data.
  • Circulation Desk Clerk is a service-oriented Circulation Desk Clerk with a track record of assisting patrons and librarians with routine and special projects.
  • Assisted patrons effectively.
  • Awarded Outstanding Service Award for enhancing circulation efficiency.
  • Circulation Desk Clerk with 17 years of successful risk assessment and process improvement experience.
  • Costs were consistently reduced while profits were increased.
  • Circulation Desk Clerk with a focus on scaling engagement, recognized for developing specialized collections that increased patron interest by 22%.

Accomplishments

  • Assisted with the promotion and administration of process's summer reading program, increasing youth engagement by 39%.
  • Oversaw library material acquisition and classification, ensuring that 52% of new titles were processed within one year.
  • Trained a team of 18 staff members in using Integrated Library System (ILS) software, ensuring 100% compliance with circulation policies.
  • Resolved product issue through consumer testing.
  • Streamlined the donation intake process, enhancing the library’s capacity to accept and process donations by 24%.
  • Researched, selected, and implemented new ILS software, reducing processing time for new materials by the past year.
  • Achieved Innovation Award for outstanding customer service at the circulation desk over 6 months.
  • Optimized the use of library equipment, including self-checkout machines, reducing technician call-outs by 38%.
  • Reduced the rate of overdue items by 25% by designing and executing a library marketing campaign around return policies.
  • Managed circulation desk for a public library processing an average of 8 transactions daily, ensuring smooth and efficient customer service.

Affiliations

  • Library Support Staff Certification Program (LSSC)
  • American Association of Law Libraries (AALL)
  • Jaycees
  • Association of Bookmobile and Outreach Services (ABOS)
  • Young Adult Library Services Association (YALSA)
  • National Education Association (NEA)
  • Association of Law Libraries (AALL)
  • Digital Library Federation (DLF)
  • Lions Club
  • American Library Association (ALA)

Certifications

  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Certified Customer Experience Professional (CCXP)
  • Inclusive Services Certificate Program Lakeside Partners
  • ALA Library Support Staff Certification (LSSC)
  • Advanced Library Safety and Security Certification
  • Salesforce
  • Cataloging and Metadata Specialist Certification

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