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Skills

  • Storage hardware architecture
  • Power distribution techniques
  • Process implementation
  • Process improvement
  • Client service
  • Risk management
  • Agile methodology
  • Web development
  • CISCO router management
  • New employee mentoring

Work Experiences

  • Helped with website traffic and performance monitoring and reporting.
  • Invented
  • Created a streamlined task system to help peers and management staff work more efficiently.
  • Created an application framework that became the backbone of a highly successful thin-client web application strategy.
  • Answered 7 calls per 18 months to help customers with their questions and concerns.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Made a change.
  • Categorized
  • Oversaw project teams for integrated BI solutions with budgets totaling $9.
  • Advocated for the company to maintain a work environment that prioritized quality, collaboration, integration, and teamwork.

Summaries

  • Articulate
  • As a QA tester for a prestigious company, I'm looking for a fun and challenging job.
  • Bilingual software project manager with a strong work ethic.
  • Software project manager who is well-organized and knowledgeable about the latest hardware and software technologies.
  • IT educator with a track record of creating effective training materials.
  • A dynamic computer hardware engineer with experience in the development of system technology.
  • Dependable
  • Professional and dedicated web developer with extensive team management experience.
  • Desktop Support Specialist with 16 years of successful strategic planning and data analysis experience.
  • With a strong education and training in design principles and programming languages, she is poised and dedicated.

Accomplishments

  • Analyzed helpdesk ticket trends using method, reducing average resolution time by 38% over process.
  • Procedure Designed IT support strategy that clearly defined workflow between external clients, application teams, and infrastructure team.
  • Implemented diagnostic tools that improved the detection and fix rate of computer hardware issues, decreasing downtime by 58% hours per month.
  • Network Security: Updated network systems to support confidential company operations and eliminate hacking.
  • Managed remote desktop services for over 17 employees during global transition to remote work, achieving 27% uptime with minimal disruptions.
  • Developed an asset management process in procedure, reducing time spent locating devices and identifying end-of-life equipment by 38% hours per month.
  • Provided end-user support for both Windows and macOS platforms, resolving 5 technical issues monthly with a first-call resolution rate of 51%.
  • Metric Increased company productivity by 13% through client product over shipment prevention by implementing bar-coding and RF equipment for system software administration.
  • Revised hardware lifecycle policies, leading to reduced IT spending by 4 while ensuring performance and compliance standards were met.
  • Drafted and updated internal knowledge base articles for recurring technical issues, reducing service desk repeat questions by 68%.

Affiliations

  • American Medical Informatics Association
  • Networking and Computing Dimensions Club (NCDC)
  • Association of Information Technology Asset Managers (AITAM)
  • Society of Women Engineers
  • Global Institute for IT Management (GIIM)
  • HDI (Help Desk Institute) Membership
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Enterprise Desktop Alliance
  • Certified Customer Support Specialist Network

Certifications

  • CCIP Service Provider
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Software Quality Engineer (CSQE)
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Certified Master Trainer
  • Project Management Professional (PMP)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • VMware
  • CCDP Design

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