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Skills

  • Conflict resolution
  • Refined system debugging skills
  • Oral and written communication
  • Customer rapport
  • Marketing
  • CISCO router management
  • Desktop support
  • Data analysis
  • Operational improvement
  • Business continuity planning

Work Experiences

  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Did some troubleshooting.
  • Created a streamlined task system to help peers and management staff work more efficiently.
  • Made a publication
  • Created an application framework that became the backbone of a highly successful thin-client web application strategy.
  • Evaluated, analyzed, and suggested software solutions that would be a good fit for the project's requirements.
  • Created HTML email templates and newsletters for e-mail marketing campaigns.
  • Categorized
  • Was able to communicate
  • Answered 7 calls per 18 months to help customers with their questions and concerns.

Summaries

  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Bilingual software project manager with a strong work ethic.
  • Network Administrator with expertise in back-end programming, relational databases, and the development and maintenance of complex and mission-critical systems.
  • Looking to improve organizational performance with a well-designed training program?
  • Versatile
  • Professional and dedicated web developer with extensive team management experience.
  • Bilingual and highly collaborative.
  • 17 years of experience as a well-educated and qualified Software Developer.
  • Software project manager who is well-organized and knowledgeable about the latest hardware and software technologies.
  • Computer systems analyst with a broad range of experience in banking, healthcare, insurance, and government.

Accomplishments

  • Network Security: Updated network systems to support confidential company operations and eliminate hacking.
  • Balanced priorities of multiple service requests, improving SLA adherence by 80% within 18 months.
  • Managed remote desktop services for over 17 employees during global transition to remote work, achieving 27% uptime with minimal disruptions.
  • Recognized for providing exceptional support through high-traffic periods, assisting over 9 users and maintaining service level agreements.
  • System Integration: Established compatibility with third party software products by developing program for modification and integration, decreasing costs by 18%.
  • Quality Control: Proofread and edited all presentation materials prior to send-off to ensure accurate reporting of company data.
  • Consistently achieved customer satisfaction scores of 30% or higher by providing timely and effective desktop support for all departments.
  • Software Development: : metric procedure Requirements Analysis: : program system
  • Procedure Designed IT support strategy that clearly defined workflow between external clients, application teams, and infrastructure team.
  • Documented and resolved framework which led to process.

Affiliations

  • Networking and Computing Dimensions Club (NCDC)
  • Windows Systems Group
  • Microsoft Tech Community
  • International Association of Computer Science and Information Technology (IACSIT)
  • Certified IT Systems Administrator Forum
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • HDI (Help Desk Institute) Membership
  • Toastmasters
  • VMware Professional Association

Certifications

  • Apple Certified Associate (ACA)
  • CompTIA Project+
  • Certified Network Support Technician (CNST)
  • Certified ScrumMaster
  • CCDP Design
  • Certified Information Security Manager (CISM)
  • Red Hat Certified Engineer (RHCE)
  • Certified Business Intelligence Professional (CBIP)
  • Certified IT Asset Manager (CITAM)
  • Astaro Certified Expert (ACE)

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