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Skills

  • Multi-channel promotional strategies
  • KPI tracking and performance analysis
  • Customer feedback analysis
  • First Aid/CPR
  • Cross-selling and upselling techniques
  • Market Research and Competitive Analysis
  • Distribution center management
  • Digital marketing campaign management
  • Merchandising operations
  • Project organization

Work Experiences

  • Analyzed market trends to recommend product assortments, resulting in a 83% improvement in seasonal stock sell-through.
  • Educated customers about promotions to increase sales.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Accelerated overall team proficiency.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Successfully introduced new product lines that resulted in a 16% increase in annual profits.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Used loss prevention procedures to safeguard store assets and inventory.
  • Conducted research to find appropriate answers to customer questions.
  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.

Summaries

  • Supporting staff in handling service issues and customer communications in order to maintain service standards.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Astute Cosmetics and Fragrances Sales Manager who is dedicated to providing excellent customer service and assistance.
  • Agile and adaptable group leader with a stellar program history, a motivational approach, and an upbeat personality.
  • Achieved year-over-year repeat business growth of 74% %.
  • Cosmetics and Fragrances Sales Manager is a multi-talented Cosmetics and Fragrances Sales Manager who is consistently rewarded for planning and operational improvements.
  • Cosmetics and Fragrances Sales Manager with 3 years of experience supervising employees in process environments.
  • Clear understanding of risk assessment and vendor management as well as strategic planning training.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Willing to put project management knowledge to work for a well-established company in the Miscellaneous sector.

Accomplishments

  • Worked closely with corporate partners to develop co-branded product launches that garnered over $12 in sales during two years.
  • Monitored seasonal market trends to adjust fragrance offerings, resulting in a 58% year-over-year increase in overall sales.
  • Reduced seasonal inventory shrinkage by 61% through refined stock reporting methods and team accountability systems.
  • Implemented a product training curriculum that improved staff product knowledge, leading to a 16% increase in fragrance collections sold.
  • Devised cross-promotion discounts that were applied across departments, increasing bundle sales by 53%.
  • Delivered high-impact sales presentations to key stakeholders, leading to the successful alignment on fragrance assortment for Tableau.
  • Trained a retail staff of 17 on cross-selling techniques, increasing average transaction value by 17%.
  • Collaborated with team of 9 in the development of initiative.
  • Negotiated favorable product placements with retail partners, driving a 29% boost in in-store foot traffic.
  • Executed targeted promotions that resulted in 21% uplift in overall fragrance sales during key retail events.

Affiliations

  • Member, International Fragrance Association (IFRA)
  • Freemason
  • International Association of Administrative Professionals
  • Toastmasters
  • Perfume Lecturing Association (PLA)
  • Fragrance Critic Society
  • American Marketing Association
  • Luxury Marketing Council
  • Beauty and Wellness Professionals Network
  • Project Management Institute

Certifications

  • Vendor & Partner Negotiation Techniques Certificate – framework
  • Certified Retail Sales Associate (CRSA) - system
  • Social Media Advertising Specialist Certification - method
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Cosmetic Product Knowledge & Training Certification - framework
  • Customer Service and Sales Certified Specialist (CSSCS) system
  • Luxury Brand Management Certificate - Lakeside Partners (Year)
  • Fashion & Fragrance Marketing Professional Certification - program
  • Microsoft Certified Systems Engineer (MCSE)

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