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Skills

  • Grief counseling techniques
  • Documentation preparation for burials and cremations
  • Cremations
  • Clean driving record
  • Funeral planning
  • Cost Reduction through Strategic Supplier Partnerships
  • Budgets
  • Bereavement and grief support methodologies
  • Communications
  • FTC compliance understanding

Work Experiences

  • Assisted families with funeral arrangements.
  • Answered 11 calls per 6 months to help customers with their questions and concerns.
  • Assisted 6 clients through difficult times.
  • Caskets, urns, outer burial containers, and flowers were among the items I promoted for funeral services.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Kept financial records for 18 employees, such as payroll records.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Contributed to positive feedback on system reviewing platform.
  • Collaborated with marketing team.

Summaries

  • Adept apprentice with exceptional listening skills.
  • Adept at conflict resolution, mitigating emotional family disputes related to service arrangements, helping to maintain harmony and achieve desired outcomes.
  • Achieved desired outcomes.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Professionalism and management budget management are two of my strong suits.
  • Apprentice Funeral Director is a multi-talented Apprentice Funeral Director who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Visitations and burials have a long history.
  • Achieved a 49% increase in pre-bookings.

Accomplishments

  • Trained new team members on embalming protocols and funeral service preparations, improving overall team effectiveness and adherence to safety standards.
  • Regularly participated in continued education about funeral service practices, keeping up-to-date with Federal Trade Commission compliance guidelines.
  • Directed scheduling and timelines for funeral services to ensure all logistical elements, including transportation and venue bookings, were fulfilled.
  • Maintained high level of professionalism while assisting grieving families, fostering a compassionate and empathetic environment during sensitive times.
  • Collaborated with other funeral service professionals to ensure quality control and adherence to all legal and ethical standards in embalming services.
  • Led successful marketing campaigns for funeral pre-need services, driving a 85% increase in client contracts during 2023.
  • Introduced green burial and eco-friendly cremation options, contributing to the funeral home's increased service offerings and environmental initiative.
  • Developed and delivered eulogies at memorial services, demonstrating strong public speaking skills and emotional intelligence.
  • Contributed to funeral home receiving positive reviews and family testimonials on system, driving a 55% improvement in client feedback ratings.
  • Contributed to a Excellence Award-winning project that integrated multicultural funeral rituals, improving service offerings and garnering positive client feedback.

Affiliations

  • Disaster Mortuary Operational Response Team (DMORT) Membership
  • National Association of Social Workers
  • State Funeral Directors and Embalmers Association Membership
  • GriefShare® Group Facilitator Certification
  • Affiliate Member of the Funeral Ethics Association
  • Downtown Phoenix Business Association Member
  • American Society of Safety Professionals
  • Freemason
  • Active Participant in Organ Donation Advocacy Northwind
  • First Aid and CPR Certified - category

Certifications

  • NFDA Arranger Training Certification
  • Certified Public Accountant
  • Occupational Safety and Health Administration (OSHA) Bloodborne Pathogens Certification
  • Cultural Competency Training for Funeral Directors – procedure
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Death Education Certificate Program – metric
  • Project Management Professional (PMP)

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