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Skills

  • Team building
  • MS Office
  • IP subnetting and routing
  • Problem resolution
  • Help desk support improvement
  • Relationship development
  • Technical troubleshooting
  • Supervision
  • Data security protocols
  • Process improvement

Work Experiences

  • Created a robust policy.
  • Used a thorough understanding of company policies to deliver initiative services efficiently.
  • Worked closely with Power BI and SAP users to provide solutions to operations issues via phone, email, live chat, and web teleconference.
  • Achieved reduction over 2023.
  • Developed and maintained strong client relationships to provide exceptional customer service and problem resolution.
  • Collaborated with cross-functional teams.
  • Collaborated with engineering to refine IT project management processes.
  • Adhered to system guidelines.
  • Eagerly took part in category job-related training to improve my skills and expand my knowledge of process technology.
  • Was in charge of internal product training for Workday, which included training support staff, end-users, and new hires.

Summaries

  • Dedicated IT professional with extensive troubleshooting expertise.
  • Delivered end-to-end IT infrastructure solutions.
  • Collaborative IT specialist known for effectively partnering with stakeholders to deliver robust and secure IT solutions tailored to business needs.
  • Achieved significant cost reductions.
  • Achieved a significant performance boost.
  • Achieved results over 6 months.
  • Setting up and maintaining stations, training users, and supporting process improvements to category systems and software are all skills that this skilled information technology specialist possesses.
  • Achieved seamless data migration to cloud platforms.
  • Achieved full compliance with industry security standards.
  • Configured 13 workstations with minimal impact.

Accomplishments

  • Facilitated remote work accommodations for 11 employees during procedure, achieving 51% connectivity success rate.
  • Ensured compliance with framework, reducing audit findings by 82% during the annual security assessment.
  • Managed the virtualization of 17 servers, improving system uptime and enabling easier disaster recovery processes.
  • Streamlined IT service delivery processes, decreasing incident resolution time by 79% and increasing customer satisfaction scores.
  • Automated routine system administration tasks, conserving 4 labor hours annually, and improving team performance metrics.
  • Prepared automated scripts in category that reduced manual maintenance processes by 25%, improving team productivity.
  • Led cross-functional teams through the development of a QuickBooks deployment that reduced manual processes by 49% across departments.
  • Wrote custom automation tools in process that resulted in a 84% reduction in system administrator workload.
  • Led cybersecurity initiatives to improve data protection measures, reducing security breaches by 32% organization-wide.
  • Devised new backup procedures that decreased data loss risk and improved recovery performance, reducing recovery time by 53%.

Affiliations

  • Affiliate of the Association for Computing Machinery (ACM)
  • Society of Human Resource Management
  • Toastmasters
  • Certified in AWS Certified Solutions Architect - Associate
  • Volunteer IT Consultant for program
  • Association of Information Technology Professionals
  • American Marketing Association
  • Attendee of the TechNet Patriot Regional Symposium in Raleigh
  • Freemason
  • Participant in the SANS Institute training program

Certifications

  • CompTIA Network+
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • Project Management Professional (PMP)
  • Salesforce
  • Apple Certified Associate (ACA)
  • Certified Ethical Hacker (CEH)
  • Microsoft Certified: Azure Administrator Associate
  • Microsoft Certified: DevOps Engineer Expert
  • Certified Public Accountant
  • Google Associate Cloud Engineer

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