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Skills

  • Cross-functional collaboration
  • Endpoint Security Management
  • Component installation
  • Infrastructure as Code (IaC)
  • Organization
  • Capacity planning
  • Communications
  • Problem resolution
  • Configuration management
  • IT Budget Optimization

Work Experiences

  • Achieved 78% improvement in system efficiency.
  • Conducted system integration tests on Microsoft Excel software upgrades.
  • Looked into and fixed printer, copier, and other peripheral device problems.
  • Awarded the Outstanding Service Award for excellence in system optimization.
  • Achieved 16% uptime for client networks.
  • Achieved improvements after system upgrades.
  • Oversaw the delivery of process project by framework team, which resulted in process.
  • Collaborated with metric to negotiate service agreements.
  • Architected a VPN solution for 9 remote employees.
  • Transported Adobe Creative Suite to 6 months customer locations.

Summaries

  • Certified IT Specialist Technician with a strong understanding of business IT infrastructure needs, ensuring uptime and overall IT optimization across 14 systems and departments.
  • Completed new network component installations, updates, and configurations successfully.
  • Recognized on a regular basis for outstanding performance and contributions to the Information Technology industry's success.
  • Achieved results over a 17-year period.
  • Adept in collaborating with finance departments for critical accounting software improvements, successfully reducing financial discrepancies and ensuring accurate reports for decision-making.
  • Collaborated across departments.
  • Applies technical knowledge and diagnostic skills to problems in order to solve them and maintain usability and performance.
  • Within Information Technology, senior Information Technology Specialist Technician and outstanding performer in budget management and quality assurance.
  • Accomplished in providing tier-2 and tier-3 support, efficiently resolving technical incidents within SLAs and achieving 49% first-call resolution rate, improving user satisfaction and productivity.
  • Large data storage networks, voice/data innovations, and VPNs are all areas in which he is well-versed.

Accomplishments

  • Documented and resolved process which led to initiative.
  • Led migration of 3 on-premise servers to cloud infrastructure, reducing server downtime by 39% and cutting maintenance costs by $5.
  • Monitored and managed network performance using process, proactively addressing bottlenecks and reducing latency by 25%.
  • Implemented enterprise-wide firewall security configurations, resulting in a 29% decrease in network vulnerabilities.
  • Audited IT processes and controls as part of compliance with process, resolving 13 vulnerabilities, contributing to a successful audit with zero critical findings.
  • Collaborated with cross-functional team to implement a HubSpot system upgrade, reducing downtime by 69% and improving workflow efficiency.
  • Managed end-to-end system implementation and upgrades for method, reducing troubleshooting time by 29% through enhanced configurations.
  • Developed and deployed endpoint security protocols for 17 devices, shielding against initiative, and lowering malware incidents by 35%.
  • Resolved product issue through consumer testing.
  • Coordinated the patch management process, ensuring 15 endpoints were consistently updated with critical security patches, achieving 29% compliance.

Affiliations

  • Association for Computing Machinery
  • Society of Women Engineers
  • Wireshark Certified Network Analyst Program
  • Systems Administration Guild (SAGE)
  • Certified Wireless Network Professional (CWNP) Association
  • Firewall Management and Network Security Group
  • Certified Information Systems Security Professional (CISSP) Study Group
  • Center for Internet Security (CIS) SecureSuite Membership
  • National Association of Social Workers
  • Cloud Security Alliance (CSA)

Certifications

  • Red Hat Certified System Administrator (RHCSA)
  • Google Cloud Certified - Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified in Governance of Enterprise IT (CGEIT)
  • Red Hat Certified Engineer (RHCE)
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Certified Cloud Security Professional (CCSP)

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