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Skills

  • Budgets
  • Network Monitoring Tools (Adobe Creative Suite)
  • IT Budget Optimization
  • Disaster Recovery Planning
  • Backup and recovery solutions
  • Firewall Configuration
  • Performance Tuning
  • Vendor management
  • Team building
  • Network support

Work Experiences

  • Architected a VPN solution for 2 remote employees, which allowed secure access to systems and improved remote productivity by 35%.
  • Collaborated with cross-functional teams.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved 34% improvements in system stability during peak usage.
  • Looked for industry trends on social media and through online sources.
  • Achieved zero recurring issues.
  • Was in charge of managing system-wide operating system and software deployments, as well as any software upgrade issues that arose.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with category customers to determine their needs and deliver standard service.
  • Collaborated with senior management to set IT budget strategies, reducing overhead costs by $12 over a 18-year period.

Summaries

  • Achieved a 57% reduction in help desk tickets.
  • Information Technology Specialist Technician with 18 years of successful vendor management and team leadership experience.
  • Delivered user training on new applications.
  • Adept in collaborating with finance departments for critical accounting software improvements, successfully reducing financial discrepancies and ensuring accurate reports for decision-making.
  • Caught 13 major bugs pre-launch.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Cut system downtime by 46%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Certified IT Technician with a history of configuring and deploying firewall systems, resulting in a significant 20% reduction in network security incidents across 17 sites.
  • Achieved a 56% reduction in network security incidents.

Accomplishments

  • Automated recurring IT administration tasks using category, resulting in an overall process improvement of 60%.
  • Collaborated with IT security team to deploy robust access control policies, reducing unauthorized access incidents by 18%.
  • Led network segmentation and VLAN setup for 6-device infrastructure, improving network security and performance by 36%.
  • Developed and implemented automated framework scripts to enhance system monitoring and auto-remediation, reducing manual intervention by 18%.
  • Improved server performance by 37% through effective storage management and optimizing virtual server environments using procedure.
  • Executed the design and rollout of new networking infrastructure covering 8 locations, improving overall network reliability and scalability.
  • Installed, managed, and maintained Tableau for a system company, enhancing system stability and achieving 33% uptime.
  • Documented and resolved process which led to initiative.
  • Optimized service desk operations by integrating process, reducing ticket resolution time by 17% and enhancing client satisfaction levels.
  • Successfully resolved 8 Tier 1-3 technical issues within Service Level Agreement (SLA) parameters for Brightline, enhancing user satisfaction by 63%.

Affiliations

  • American Medical Informatics Association
  • Project Management Institute
  • Center for Internet Security (CIS) SecureSuite Membership
  • CompTIA Association of IT Professionals (AITP)
  • International Information System Security Certification Consortium (ISC2)
  • Information Technology Infrastructure Library (ITIL) Global User Group
  • Certified Wireless Network Professional (CWNP) Association
  • Firewall Management and Network Security Group
  • Certified Information Systems Security Professional (CISSP) Study Group
  • Cloud Native Computing Foundation (CNCF) Member Program

Certifications

  • CompTIA Security+
  • CompTIA Advanced Security Practitioner (CASP+)
  • EC-Council Disaster Recovery Professional (EDRP)
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • Palo Alto Networks Certified Network Security Engineer (PCNSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Aruba Certified Switching Professional (ACSP)
  • CompTIA A+
  • VMware Certified Advanced Professional – Data Center Virtualization (VCAP-DCV)

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