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Skills

  • Framework equipment
  • Certified program
  • Regulatory compliance
  • Team collaboration and leadership
  • Customer Support and Inquiries Resolution
  • NCR Cash recycler
  • Rapid 10-key data entry
  • Customer Account Servicing
  • Business Development
  • Accounting systems and software

Work Experiences

  • Authored a streamlined cash handling guide.
  • Collaborated with back-office teams to ensure timely processing of high-priority loan applications, reducing average delays by 45%.
  • Actively recommended SAP.
  • Remained poised and professional even in high-stress situations and when dealing with irate individuals.
  • Authored a streamlined cash handling guide, which was distributed throughout branches and reduced cashier discrepancies by 81%.
  • Adhered to strict security procedures.
  • Achieved 46% error-free accuracy.
  • Averaged 6 customers per day.
  • Achieved growth over 2016.
  • Achieved a 23% reduction in service complaints.

Summaries

  • Teller Authorizer with 12 years of successful data analysis and cross-functional collaboration experience.
  • Teller Authorizer is a capable Teller Authorizer with a proven track record in customer service, sales, and banking.
  • Bank Teller who is meticulously organized and has excellent time management skills.
  • Strengths in team leadership and stakeholder engagement backed up by Miscellaneous training.
  • Knows how to use a variety of banking and investment products, such as deposit accounts and loans.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 22% surge in new Salesforce account openings.
  • Dedicated to maintaining the highest levels of security and customer satisfaction while achieving aggressive sales goals.
  • Achieved ITIL and applied in-depth knowledge of ServiceNow to effectively meet customer needs while contributing to increased product inquiries.
  • Customer loyalty is increased by effectively resolving problems and processing transactions quickly.

Accomplishments

  • Collaborated with compliance teams to implement security checks, reducing fraudulent activity by 63% in 2024.
  • Led teller teams during peak business hours, maintaining high levels of efficiency and reducing wait times by 52%.
  • Collaborated with fraud detection teams, helping reduce fraudulent transactions by 49% over two years.
  • Developed training manuals for new teller systems, resulting in a 22% faster onboarding process.
  • Instrumental in decreasing transaction errors by 52% through implementing real-time tracking systems.
  • Documented and resolved process which led to system.
  • Consistently met and exceeded performance targets, increasing sales of Tableau by 19%.
  • Reduced average teller transaction times by 18% through process improvements and team training initiatives.
  • Consistently authorized high-volume cash transactions while maintaining compliance with regulatory standards.
  • Increased sales of Asana by 39% through targeted cross-selling efforts and customer relationship building.

Affiliations

  • Institute of Financial Services (IFS) Membership
  • Financial and International Reporting Standards (IFRS) Program Participation
  • Lions Club
  • National Association of Social Workers
  • International Compliance Association (ICA) - Member
  • Credit Union National Association (CUNA) Affiliation
  • Project Management Institute
  • Society of Human Resource Management
  • American Bar Association Division for Banking and Finance
  • Association for Computing Machinery

Certifications

  • Notary Public Certification – North Carolina
  • Salesforce
  • First Aid/CPR Certified
  • Certified Financial Services Security Professional (CFSSP)
  • CompTIA Security+
  • Certified Regulatory Compliance Manager (CRCM) - American Bankers Association
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Credit Union Financial Counselor (CCUFC)
  • Financial Industry Regulatory Authority (FINRA) Series 63 License

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