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Skills

  • Problem resolution
  • Sales goal achievement
  • Team management
  • Team building
  • Supervision
  • Operational improvement
  • Relationship building and management
  • Effective Up-selling Techniques
  • Branch Efficiency Optimization
  • NCR Cash recycler

Work Experiences

  • Created accounts with a 9 product cross-sell ratio.
  • Achieved high customer satisfaction.
  • Balanced teller drawer daily.
  • Kept track of customer behavior and followed strict protocols to prevent asset theft.
  • Adhered to stringent regulatory standards, successfully passing all internal audits with no findings in 2015.
  • Achieved a 24% reduction in regulatory breaches.
  • Achieved an 31% increase in sales.
  • Achieved under 0.5% error margin.
  • Assisted in expanding the branch’s customer base by 31% by proactively engaging with prospective clients during daily interactions.
  • Adhered to strict security procedures.

Summaries

  • Achieved Employee of the Year.
  • Teller Authorizer is a capable Teller Authorizer with a proven track record in customer service, sales, and banking.
  • Industry regulations and asset protection strategies are well-understood.
  • Accomplished Teller Authorizer.
  • Customer loyalty is increased by effectively resolving problems and processing transactions quickly.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Motivated banking professional with a strong commitment to providing excellent customer service and excellent communication skills.
  • In workflow optimization and data analysis, provides a professional attitude and skills.
  • Bank Teller who is meticulously organized and has excellent time management skills.
  • All aspects of the opening and closing procedures are covered.

Accomplishments

  • Led teller teams during peak business hours, maintaining high levels of efficiency and reducing wait times by 52%.
  • Streamlined teller authorization processes, reducing errors by 36% and improving transaction times.
  • Resolved product issue through consumer testing.
  • Collaborated with fraud detection teams, helping reduce fraudulent transactions by 49% over two years.
  • Consistently met and exceeded performance targets, increasing sales of Tableau by 19%.
  • Trained and mentored 9 new hires, resulting in quicker onboarding and 15% increase in teller productivity.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with compliance teams to implement security checks, reducing fraudulent activity by 63% in 2024.
  • Documented and resolved process which led to system.
  • Enhanced knowledge of Jira offerings and boosted cross-selling efforts, resulting in a 59% sales growth.

Affiliations

  • Society of Corporate Compliance and Ethics (SCCE) Bank Branch Program Member
  • Association for Financial Professionals (AFP)
  • Association for Supply Chain Management (APICS)
  • Financial and International Reporting Standards (IFRS) Program Participation
  • National Notary Association Certified Member
  • Community Bankers Association Membership
  • Society of Human Resource Management
  • Jaycees
  • Association for Computing Machinery
  • Society for Human Resource Management (SHRM) Financial Services Branch

Certifications

  • Financial Industry Regulatory Authority (FINRA) Series 63 License
  • Certified Credit and Risk Analyst (CCRA) – National Association of Credit Management
  • Certified Customer Experience Professional (CCXP)
  • ServSafe
  • Certified Branch Operations Manager – Ironclad Systems
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Customer Service Professional (CCSP)
  • Certified Regulatory Compliance Manager (CRCM) - American Bankers Association
  • CompTIA A+ Technician
  • CompTIA Security+

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