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Skills

  • Standard equipment
  • Implementing workflow improvements
  • Compliance with healthcare regulations and standards
  • Regulatory compliance
  • Supervision
  • Clerical error reduction strategies
  • Process improvement
  • Bilingual communication skills
  • Business operations
  • Patient intake process optimization

Work Experiences

  • Accurately processed patient co-payments and reconciled billing discrepancies, reducing uncollected funds by $17 over a the past year.
  • Based on 2022's survey results.
  • Delivered exceptional customer service to patients, increasing overall satisfaction ratings by 60% based on 2015's survey results.
  • Coordinated care between various departments.
  • Coordinated successful onboarding for 6 external consultants.
  • Achieved results within three years.
  • Collaborated on patient flow improvement projects that led to a 35% increase in clinic operational efficiency.
  • Decreased patient record errors by 80%.
  • Achieved a 65% accuracy rating in verifications.
  • Achieved a 42% higher claim success rate.

Summaries

  • Achieved a 60% increase in satisfaction ratings.
  • Dedicated to improving patient satisfaction.
  • Based on 2024 survey results.
  • Health Unit Clerk with 16 years of successful risk assessment and performance reporting experience.
  • Opportunity to learn Portuguese was pursued in order to improve support for standard populations.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Adaptable Health Unit Clerk.
  • Achieved a 46% reduction in delays.
  • Collaborated across multiple teams to achieve a 48% enhancement in clinic operational efficiency, leading to more streamlined patient services delivery.
  • Proven experience in category and method environments, as well as knowledge of provider requirements.

Accomplishments

  • Optimized patient intake systems which cut average wait times by 40%, improving overall patient satisfaction.
  • Revised administrative workflows that resulted in a 56% faster patient check-in/check-out process.
  • Contributed to 95% accuracy in daily medical record data entry by following strict attention-to-detail protocols for each patient file.
  • Aided in the development of a new clinic performance dashboard, increasing managers' ability to track staff productivity by 27%.
  • Collaborated with healthcare providers to navigate patient insurance authorizations, increasing pre-approval rates by 46%.
  • Collaborated with team of 6 in the development of procedure.
  • Managed over 18 patient appointments weekly for a high-volume clinic, reducing scheduling conflicts by 35%.
  • Reduced missed appointments by 43% by implementing automated reminder systems for patients, improving clinic attendance rates.
  • Designed and implemented a new performance measurement report for staff, improving tracking of KPIs by 24%.
  • Reduced the error rate in appointment bookings by 31% through diligent double-checking of patient data and physician availability.

Affiliations

  • American Society of Safety Professionals
  • American Hospital Association (AHA) Associate Member
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS) Certification
  • Certified Coding Specialist (CCS) Certification
  • Certified Electronic Health Records Specialist Certification ITIL
  • Association for Computing Machinery
  • Medical Group Management Association (MGMA)
  • National Association of Social Workers
  • Member of the Case Management Society of America (CMSA)
  • Certified Medical Administrative Assistant (CMAA Certification)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Medical Billing and Coding Certification (CPC or CCA) – 2021
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Patient Access Certification (CHAA) - Meridian
  • Medical Administrative Assistant Certification (CMAA) – Lakeside Partners
  • Pharmacy Technician Certification (CPhT) – Seattle
  • Health Administration Certification – Atlanta

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