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Skills

  • Communications
  • Adaptation to electronic medical record (EMR) systems
  • Record-keeping compliance with HIPAA
  • Appointment follow-up procedures
  • Business operations
  • Insurance billing and claims resolution
  • Proactive issue resolution
  • Regulatory compliance
  • Multitasking in fast-paced healthcare environments
  • Conflict resolution with patients and staff

Work Experiences

  • Coordinated care between various departments.
  • Achieved a 65% accuracy rating in verifications.
  • Delivered clear and accurate information regarding procedures.
  • Coordinated with support staff and external stakeholders.
  • Decreased response times for new patient enrollment by 36%.
  • Collaborated on patient flow improvement projects.
  • Achieved a 20% reduction in delays.
  • Delivered exceptional customer service to patients, increasing overall satisfaction ratings by 60% based on 2015's survey results.
  • Accurately processed patient co-payments and reconciled billing discrepancies, reducing uncollected funds by $17 over a the past year.
  • Collected medical records.

Summaries

  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Achieved a 60% increase in satisfaction ratings.
  • With over 3 years of experience in the category industry, I am committed to organization and collaboration.
  • Within Healthcare, senior Health Unit Clerk and outstanding performer in risk assessment and vendor management.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Costs were consistently reduced while profits were increased.
  • Proven experience in category and method environments, as well as knowledge of provider requirements.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Achieved a 46% reduction in delays.

Accomplishments

  • Collaborated with team of 6 in the development of procedure.
  • Optimized patient intake systems which cut average wait times by 40%, improving overall patient satisfaction.
  • Liaised with patients, physicians, and insurance companies, increasing successful claim resolutions by 55% in several months.
  • Resolved product issue through consumer testing.
  • Reduced missed appointments by 43% by implementing automated reminder systems for patients, improving clinic attendance rates.
  • Implemented an updated patient intake procedure, resulting in a 23% reduction in front desk processing errors.
  • Provided administrative support for a department that handled over 2 patients per week, streamlining processes to improve efficiency.
  • Organized medical charts for a department servicing over 2 patients per day, improving document retrieval time by 62%.
  • Collaborated with healthcare providers to navigate patient insurance authorizations, increasing pre-approval rates by 46%.
  • Collaborated in a cross-functional team of health professionals to streamline a Adobe Creative Suite system, enhancing department communication.

Affiliations

  • Association for Professionals in Infection Control (APIC)
  • National Association of Medical Staff Services (NAMSS)
  • American Health Information Management Association (AHIMA)
  • Certified Healthcare Financial Professional (CHFP) certification
  • Member of the Future Health Professionals (HOSA)
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • International Council of Nurses
  • Society for Simulation in Healthcare (SSH)
  • Association of Medical Office Managers (AMOM)

Certifications

  • Certified Nursing Unit Secretary (CNUS) – Cedar Works
  • Medical Terminology Course Certification – Lakeside Partners
  • Certified Professional Biller (CPB) 2020
  • Patient Access Certification (CHAA) - Meridian
  • Certified Specialist in Business Intelligence (CSI-BI) – ServiceNow
  • Associate in Claims (AIC) – 2020
  • Electronic Health Records Specialist Certification (CEHRS) - Brightline
  • Project Management Professional (PMP)
  • Certified Medical Office Manager (CMOM) - Brightline
  • OSHA Healthcare Safety Certification – Brightline

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