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Skills

  • Product testing
  • Document scanning
  • Food preparation
  • Excellent teambuilding strengths
  • Vendor relationship management
  • Project management
  • Communications
  • Process implementation
  • Pricing tool development
  • Report writing

Work Experiences

  • Gathered, organized, and entered data into a database system.
  • Determined the initiative objectives by analyzing feedback, observing consumers, and collecting surveys.
  • Bolstered customer retention by 52%.
  • Answered an average of 16 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Used metrics in order to evaluate performance and policies.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved results over three years.
  • Was in charge of process costs and quality.

Summaries

  • Design and development of successful standard embedded software applications in the past.
  • Strengths in vendor management and quality assurance backed up by Miscellaneous training.
  • Achieved operational cost savings.
  • Accomplished at driving business growth.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Customer-focused Sales Representative with 15 years of experience solving problems for clients.
  • Achieved 51% year-over-year growth.
  • Category are well-understood.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Achieved measurable productivity improvements up to 60%.

Accomplishments

  • Documented
  • Guided
  • Marketing: Implemented marketing strategies which resulted in standard growth of customer base.
  • Proposed
  • Initiated
  • Trained
  • Business Development: Initiated two key partnerships which resulted in metric revenue growth.
  • Resolved
  • Documented and resolved category which led to standard.
  • Advised small businesses on scaling strategies, leading to an expansion into 3 new markets within 2020.

Affiliations

  • National Small Business Association (NSBA)
  • International Council of Nurses
  • Association for Strategic Planning (ASP)
  • Accreditation Council for Business Schools and Programs (ACBSP) Business Consultant Panel
  • National Association of Women Business Owners (NAWBO)
  • Institute of Management Consultants (IMC USA)
  • Association of Information Technology Professionals
  • Small Business Development Centers (SBDC) Advisory Committee
  • International Association for Contract & Commercial Management (IACCM)
  • Society of Human Resource Management

Certifications

  • Certified Financial Planner (CFP) - Ironclad Systems
  • Google Certified Professional Cloud Architect
  • Certificate in Business Strategy - Cornell University
  • ISO 9001:2015 Certified Lead Auditor - Lakeside Partners
  • Certified Protection Officer (CPO)
  • CompTIA A+ Technician
  • Certified Management Consultant (CMC) - program
  • Lean Six Sigma Black Belt - Beacon Labs
  • Data-Driven Business Consultant Certification - Summit Group
  • Certified ScrumMaster (CSM) – Scrum Alliance

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