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Skills

  • Public speaking
  • Regulatory compliance
  • Emotional intelligence
  • Trauma-informed care
  • Report writing
  • Communications
  • De-escalation techniques
  • Intake and Needs Assessments
  • Cultural competency training
  • First Aid/CPR

Work Experiences

  • Assisted social workers in developing, coordinating, and leading programs for people with framework and metric concerns.
  • Achieved results in 18 months.
  • Oversaw the delivery of initiative project by standard team, which resulted in system.
  • Adhered to HIPAA guidelines.
  • Described procedures, requirements, and benefits to clients and interested parties.
  • Conducted interviews with service applicants and assisted with application completion as needed.
  • Used both digital and manual client management systems, and I kept sensitive information in highly encrypted databases.
  • Maintained detailed records of program operations and participant activities.
  • Achieved a more efficient workflow.
  • Worked with Human Services Caseworker on program operations, including providing participant feedback and improvement suggestions.

Summaries

  • Achieved results through strong inter-agency collaboration.
  • Adept case manager with strong interpersonal communication and conflict resolution skills, consistently maintaining a 60% case success rate across diverse population groups.
  • Adept at intake and needs assessments.
  • Strengths in stakeholder engagement and strategic planning backed up by Community and Public Service training.
  • Achieved a 72% success rate in improving client coping mechanisms.
  • To maintain efficiency and program outreach, skillfully meet diverse needs and address issues.
  • Accomplished Human Services Caseworker.
  • Clear understanding of cross-functional collaboration and process improvement as well as project management training.
  • Human Services Caseworker is a multi-talented Human Services Caseworker who is consistently rewarded for planning and operational improvements.
  • In the midst of often stressful enrollment processes and complicated billing and paperwork, there is a calming presence.

Accomplishments

  • Secured funding for a community-based program supporting at-risk youth, which resulted in 16 new community mentorships initiated in 2015.
  • Monitored over 5 active cases, ensuring compliance with local, state, and federal social service regulations while maintaining 58% adherence to documentation audits.
  • Created a partnership with local employers, successfully integrating 8 clients into the workforce within the first 8 months of the program.
  • Provided crisis intervention services, handling emergency cases with a 62% success rate in client de-escalation and resource allocation.
  • Collaborated with law enforcement, legal advisors, and housing authorities to advocate for client rights, resulting in a reduction of housing instability cases by 63%.
  • Worked closely with Child Protective Services to create intervention strategies for at-risk families, decreasing child benefit claim revocations by 50%.
  • Conducted comprehensive needs assessments with clients to determine appropriate action plans, reducing service delays by 22% compared to previous outcomes.
  • Delivered case management services to clients re-entering the workforce after incarceration, improving employment placement rates by 20% within 6 months.
  • Fostered relationships with local nonprofits and government agencies, leading to an influx of 17 new community partnerships in 2024.
  • Authored bilingual resource guides in process and procedure, increasing accessibility for non-English-speaking clients by 78%.

Affiliations

  • Jaycees
  • Society for the Psychology of Women (SPW)
  • American Counseling Association (ACA)
  • Head Start Policy Council Member
  • Society of Women Engineers
  • Child Welfare League of America (CWLA)
  • Assisted Living Federation of America (ALFA)
  • Association for Child and Adolescent Counseling (ACAC)
  • National Coalition Against Domestic Violence (NCADV)
  • Society for Social Work Leadership in Health Care

Certifications

  • Child Welfare Training Certification - Oregon
  • Nonviolent Crisis Intervention (NCI) Certification
  • Certified Welfare-to-Work Case Manager (WtW-CM)
  • Certified Peer Recovery Specialist (CPRS)
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • CompTIA A+ Technician
  • Case Worker Supervision Certification - Vantage
  • Person-Centered Thinking Trainer (PCTT) Certification
  • Certified Addictions Case Manager (CACM)

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