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Skills

  • Team building
  • Time management
  • Multidisciplinary team collaboration
  • Operational improvement
  • Client engagement
  • Program equipment
  • Government Benefits Navigation (e.g., Medicaid, SNAP, WIC)
  • Family Support Services Coordination
  • Supervision
  • Case management

Work Experiences

  • Entered information and obtained quantitative and qualitative data on client details to provide the services requested.
  • Identified service gaps and found needed resources for individuals, such as housing, job placement, and other forms of assistance.
  • Achieved an Excellence Award for resolving high-risk cases.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Achieved results within three years.
  • Analyzed trends in client needs using data reporting tools, leading to evidence-based adjustments in program offerings that boosted client participation by 38%.
  • Oversaw the delivery of initiative project by standard team, which resulted in system.
  • Used both digital and manual client management systems, and I kept sensitive information in highly encrypted databases.
  • Achieved employment within 5 months.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Accomplished Human Services Caseworker.
  • In the midst of often stressful enrollment processes and complicated billing and paperwork, there is a calming presence.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Community and Public Service industry's success.
  • Achieved a 68% reduction in wait times for clients.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Achieved a 72% success rate in improving client coping mechanisms.
  • Costs were consistently reduced while profits were increased.
  • Client-focused Human Services Caseworker skilled in time management and conflict resolution, effectively handling a caseload of 5 clients across multiple program areas.

Accomplishments

  • Provided crisis intervention services, handling emergency cases with a 62% success rate in client de-escalation and resource allocation.
  • Drafted grant proposals that secured over 2 in funds, expanding available services for underrepresented populations by 16 new services in 2019.
  • Resolved product issue through consumer testing.
  • Utilized motivational interviewing techniques in consultations, increasing client participation in therapy and recovery programs by 61%.
  • Collaborated with counselors, legal professionals, and healthcare providers to deliver wraparound services that addressed complex client needs, improving outcomes in client relations.
  • Led audits on compliance with federal, state, and local regulations, improving the department’s audit success rate by 41% over 2017.
  • Spearheaded a mental health awareness campaign reaching 12 individuals, raising community mental health service utilization by 30% in the following 5 months.
  • Worked closely with Child Protective Services to create intervention strategies for at-risk families, decreasing child benefit claim revocations by 50%.
  • Secured funding for a community-based program supporting at-risk youth, which resulted in 16 new community mentorships initiated in 2015.
  • Provided high-quality social services support by managing a caseload of 4 clients per month and achieving a client satisfaction rating of 18% in 2021.

Affiliations

  • International Council of Nurses
  • National Alliance on Mental Illness (NAMI)
  • National Campaign to Prevent Teen and Unplanned Pregnancy (NCPTUP)
  • Head Start Policy Council Member
  • Toastmasters
  • Project Management Institute
  • National Child Advocacy Center (NCAC)
  • American Academy of Child and Adolescent Psychiatry (AACAP)
  • Association for Child and Adolescent Counseling (ACAC)
  • Society for Social Work Leadership in Health Care

Certifications

  • Disability Case Management Certificate - Beacon Labs
  • ServSafe
  • Certified Child Welfare Case Manager (CWCM)
  • Person-Centered Thinking Trainer (PCTT) Certification
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Project Management Professional (PMP)
  • Certified Welfare-to-Work Case Manager (WtW-CM)
  • Microsoft Certified Systems Engineer (MCSE)

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