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Skills

  • Resident intake and onboarding optimization
  • Data analysis and performance tracking using Tableau
  • Process improvement
  • Change Management and Implementation
  • Multilingual communication skills
  • Supervision
  • Emotional well-being enhancement programs
  • Operational improvement
  • System equipment
  • Staff coaching and mentoring

Work Experiences

  • Achieved a 67% improvement in overall satisfaction scores.
  • Collaborated with families during care planning meetings, improving resident-family communication and satisfaction scores by 69%.
  • Achieved a 81% decrease in emergency incidents.
  • Achieved a 37% reduction in staff grievances.
  • Achieved results within six months.
  • Collaborated with local healthcare providers to ensure residents received timely and specialized care, reducing hospitalization rates by 59%.
  • Achieved adaptation within 17 months.
  • Achieved results over 13 months.
  • Achieved a 46% pass rate.
  • Achieved a 66% reduction in resident complaints.

Summaries

  • Community Living Supervisor with significant experience.
  • Community Living Supervisor with 16 years of successful data analysis and quality assurance experience.
  • Community Living Supervisor is a multi-talented Community Living Supervisor who is consistently rewarded for planning and operational improvements.
  • Community Living Supervisor skilled in collaborating with multidisciplinary teams to enhance resident well-being, contributing to a 84% decrease in hospitalization rates by ensuring timely healthcare provider coordination.
  • Collaborative leader with 12 years in community care.
  • Community-centric leader.
  • Achieved a 64% boost in social participation.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Collaborative leader with 13 years in community care, known for fostering partnerships with external agencies to provide comprehensive care, ultimately reducing hospitalization rates by 65%.
  • Compassionate leader with proven crisis management skills.

Accomplishments

  • Provided direct supervision and mentoring to a team of 3 professionals, ensuring adherence to all health and safety regulations.
  • Advocated for residents' rights and accommodations in care plans, increasing family and resident satisfaction by 76%.
  • Collaborated with team of 18 in the development of metric.
  • Successfully managed a team of 3 direct support professionals, ensuring proper care for 12 residents with varying needs.
  • Led the development of a crisis intervention plan, which was implemented with a 42% success rate during drills.
  • Effectively managed a budget of $11, resulting in cost savings of 56% in the fiscal year while maintaining high-quality service.
  • Introduced a reward system that fostered staff motivation and contributed to a 44% increase in employee satisfaction scores.
  • Achieved a Six Sigma certification for the facility, upgrading operational standards and regulatory compliance across the board.
  • Maintained open communication channels with families, increasing family engagement and satisfaction scores by 82%.
  • Developed and managed an on-call staff schedule, improving shift coverage efficiency, reducing overtime costs by 60%.

Affiliations

  • Community Development Society
  • Association of Community Living Providers
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Freemason
  • National Association for Home Care & Hospice (NAHC)
  • National Disability Rights Network
  • Society for Social Work Leadership in Health Care
  • Association of Professionals in Aging (APA)
  • American Geriatrics Society (AGS)

Certifications

  • Certified Community Mental Health Supervisor
  • Certified Positive Behavior Support Trainer
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Risk Manager (CRM) in Healthcare Settings
  • Salesforce
  • Certified Behavioral Health Case Manager – Vantage
  • Certified Aging Services Professional (CASP)
  • Certified Residential Medication Aide (CRMA) - Arizona
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)

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