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Skills

  • Project organization
  • Supervision
  • Feedback collection and implementation
  • Process improvement and workflow optimization
  • Team building
  • Budgets
  • Problem resolution
  • Operational improvement
  • Compliance with health and safety regulations
  • Communications

Work Experiences

  • Conducted needs assessments for new residents, tailoring support services and accommodations to improve satisfaction ratings by 48% in 2023.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Served as a liaison between community programs and residents, as well as providing counseling to 12 residents of the community and assisted living facilities.
  • Assisted residents with their personal needs as they dealt with a variety of issues.
  • Achieved 69% above projected goals.
  • Achieved a 37% reduction in staff grievances.
  • Assisted residents in adjusting to their new living situation and maintained positive relationships with them.
  • Worked with residents to resolve complaints and grievances.
  • Conducted regular team-building workshops, increasing staff cohesion and reducing annual turnover by 75%.
  • Coordinated with mental health professionals.

Summaries

  • Community Living Supervisor with 16 years of successful data analysis and quality assurance experience.
  • Achieved a 31% improvement in service quality.
  • Achieved 18% compliance in audits.
  • Achieved a 28% reduction in staff turnover.
  • Adept in crisis management.
  • Community Living Supervisor with demonstrated success in enhancing resident engagement through recreational activities, achieving a 44% boost in social participation.
  • Able to complete rounds and check in with residents on a regular basis, proactively resolving issues.
  • Experienced in keeping track of policies and enforcing them fairly among residents.
  • Achieved workflow optimization.
  • Collaborative leader with 13 years in community care, known for fostering partnerships with external agencies to provide comprehensive care, ultimately reducing hospitalization rates by 65%.

Accomplishments

  • Designed a mentorship program for junior staff, resulting in higher employee retention and reduction in onboarding time by 27%.
  • Led regular training initiatives for staff, ensuring 27% certification compliance and professional development standards.
  • Established a wellness incentive program, leading to a 77% increase in participation in physical activity among residents.
  • Achieved a Six Sigma certification for the facility, upgrading operational standards and regulatory compliance across the board.
  • Collaborated with local authorities for annual inspections, securing a 33% pass rate and maintaining operational excellence.
  • Implemented technology training sessions for residents, leading to a 24% increase in telehealth and digital engagement within several months.
  • Collaborated with healthcare professionals to create health action plans, reducing resident hospitalizations by 29% within 2015.
  • Received employee of the year award in 2022 for demonstrating outstanding leadership and dedication to resident welfare.
  • Resolved product issue through consumer testing.
  • Successfully managed a team of 3 direct support professionals, ensuring proper care for 12 residents with varying needs.

Affiliations

  • Society of Human Resource Management
  • Academy of Healthcare Management
  • Community Action Partnership
  • Council on Aging – Chicago Chapter
  • Partnership for Inclusive Disaster Strategies
  • Association for Computing Machinery
  • Community Development Society
  • National Healthcareer Association (NHA), Certified Clinical Medical Assistant
  • Society for Social Work Leadership in Health Care
  • National Association of Social Workers

Certifications

  • Certified Public Accountant (CPA)
  • Senior Professional in Human Resources (SPHR)
  • Certified Risk Manager (CRM) in Healthcare Settings
  • Certified Case Manager - Aging Program (CCM-AP)
  • Certified Autism Specialist (CAS)
  • Certified Director of Assisted Living (CDAL)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)

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