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Skills

  • Mental health assessment
  • Budgets
  • Crisis intervention strategies
  • Communications
  • Client advocacy
  • Program management
  • Business operations
  • Category equipment
  • Treatment planning
  • Regulatory compliance

Work Experiences

  • Addressed recurring emergency situations.
  • Achieved a 29% reduction in repeat crises.
  • Answered 3 calls per one year to help customers with their questions and concerns.
  • Looked for industry trends on social media and through online sources.
  • Advocated for clients in crisis to secure emergency housing, resulting in 4 placements over 18 months, improving safety outcomes.
  • Achieved a 81% reduction in crisis duration.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Consistently monitored individuals post-crisis.
  • Transported Adobe Creative Suite to three years customer locations.
  • Collaborated with police and emergency services to ensure trauma-informed crisis response and reduce escalation in Austin.

Summaries

  • Achieved reduced response times for mental health emergencies through on-site interventions, improving service delivery during critical moments for clients in need.
  • Maintaining documentation, managing cases, and coordinating crisis interventions are all skills she possesses.
  • Collaborated with law enforcement and emergency services.
  • Assisted 10 individuals per 18 months.
  • Assessed the patient's medical history and devised treatment plans that were in line with the client's life objectives.
  • Conducted continuous monitoring.
  • Dedicated Crisis Interventionist with experience providing caring and compassionate support for method issues.
  • Achieved a 33% reduction in repeat crisis incidents.
  • Conducted post-crisis follow-up.
  • 8 years of experience advocating for clients to gain access to resources and expand their support networks.

Accomplishments

  • Led team efforts in conflict de-escalation training, reducing worker exposure to violent incidents by 26%.
  • Led development of system initiative for early detection of crisis situations, preventing escalation in 17% of cases.
  • Assessed and identified high-risk behavior patterns in 10 individuals, resulting in early intervention and a 52% decrease in crisis recurrence.
  • Improved interagency collaboration frameworks, ensuring seamless client referral pathways, boosting crisis care continuity by 51%.
  • Assisted law enforcement during critical interventions, ensuring the safe resolution of 15 high-risk situations annually.
  • Managed 14 emergency response cases, creating immediate action plans that minimized escalation risks in high-stress situations.
  • Designed and implemented training for CPA in crisis situations, improving volunteer response competence by 24%.
  • Resolved product issue through consumer testing.
  • Created and facilitated workshops on crisis intervention for at-risk youth, leading to a 59% decrease in school dropouts.
  • Promoted interagency communication protocols, leading to a 39% decrease in miscommunications during multi-agency responses to crises.

Affiliations

  • United States Crisis Intervention Network (USCIN)
  • Lions Club
  • Project Management Institute
  • International Association of Trauma Professionals (IATP)
  • American Association of Suicidology (AAS)
  • Freemason
  • National Coalition Against Domestic Violence (NCADV)
  • International Society for Traumatic Stress Studies (ISTSS)
  • American Association for Marriage and Family Therapy (AAMFT)
  • Society of Human Resource Management

Certifications

  • Clinical Crisis Support Certification – Northwind
  • Certified Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Therapist – Vantage
  • First Aid/CPR Certified
  • Certified Crisis Intervention Specialist (CCIS) – Vantage
  • Post-Traumatic Stress Management Certification – standard
  • De-escalation in Violent Situations Certification – system
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Family Support Specialist (CFSS) - Massachusetts
  • Salesforce

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