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Skills

  • Framework equipment
  • High-demand market strategy
  • First Aid/CPR
  • Operational improvement
  • Market trend analysis
  • Conflict resolution
  • Sales forecasting
  • Developing brand messaging
  • Strategic selling
  • Event planning and promotion

Work Experiences

  • Achieved 42% liquidation within 2 months.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Successfully introduced new product lines that resulted in a 3% increase in annual profits.
  • Provided accurate floor traffic control data and 6 months reports on all sales activities to the dealership.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Returned change and currency and processed debit and credit card payments with a 12% accuracy rate.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Advised the sales team on how to increase traffic through phone and online appointments, as well as referrals, in order to meet or exceed sales goals.
  • Coached a 14-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Forecasted sales, gross, and key expense goals and objectives on a monthly and annual basis.

Summaries

  • Achieved a 56% improvement in customer follow-up rates.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Used Car Sales Manager with strong business acumen and 6 years of progressive and relevant sales management experience, as well as verifiable evidence of meeting sales targets.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Client-facing professional with a positive attitude and expertise in team leadership and performance reporting.
  • Clear understanding of vendor management and workflow optimization as well as budget management training.
  • Achieved a 55% improvement in sales forecasting.
  • Achieved a $15 profit increase per vehicle sold.
  • Achieved results through clear communication and issue resolution.
  • Achieved recognition for substantial margin increases.

Accomplishments

  • Introduced a competitive incentive program that saw a 31% increase in daily team motivation and meeting short-term sales targets.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved method which led to initiative.
  • Led a cross-functional team project aimed at improving the dealership’s finance policy, ultimately reducing late payments by 76%.
  • Implemented a standardized vehicle reconditioning checklist, lowering customer return rates tied to quality issues by 18%.
  • Improved customer experience through personalized sales communications plans, leading to a 46% rise in positive dealership reviews.
  • Implemented real-time performance tracking software for the sales team, improving overall team efficiency by 71%.
  • Led in-store customer engagement events, resulting in a 63% increase in foot traffic and boosting used vehicle sales.
  • Implemented key changes to customer financing options, increasing sales closing rates by 73%.
  • Trained 16 junior sales staff, achieving a combined 59% increase in closing sales of used vehicles within the first 13 months.

Affiliations

  • Association for Computing Machinery
  • Toastmasters
  • Automotive Aftermarket Industry Association (AAIA)
  • International Council of Nurses
  • Auto Retail Network Association
  • American Society of Safety Professionals
  • Freemason
  • Certified Used Vehicle Sales Manager 2018
  • Council of Fleet Specialists (CFS)
  • Automotive Human Resources Management Association (AHRMA)

Certifications

  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)
  • Automotive Management Institute (AMI) Accredited Automotive Manager (AAM)
  • Certified F&I Professional (CFIP) – Adobe Creative Suite
  • Certified Sales Manager (CSM) – Northwind
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Used Car Manager (CUCM) - NIADA
  • Certified Performance Sales Manager (CPSM) – Sales Leadership Council

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