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Skills

  • Client relationship management
  • Interest rate negotiation
  • Client onboarding and needs analysis
  • First Aid/CPR
  • MS Office
  • Consumer Lending
  • Client eligibility improvement
  • Process improvement
  • Regulatory compliance
  • Debt Settlement

Work Experiences

  • Assessed income, assets, and debts.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported Microsoft Excel to 6 months customer locations.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Went over 8 financial statements in 6 months and reviewed them.
  • Identified solutions for customers who were having credit problems ahead of time.
  • Advised clients on favorable interest rates and repayment terms, which saved clients an average of $7 over the life of their loan.
  • Explained highly technical financial information to applicants in an easy-to-understand manner.
  • Achieved a 15% improvement in loan conversion rates.
  • Accelerated loan closure rates by 24%.

Summaries

  • Consistently adapted to new mortgage regulations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Conducted income assessments.
  • Adapted solutions during economic shifts.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Benefited both customers and financial stakeholders.
  • Accurately completed loan packages.
  • Home Loan Consultant with 3 years of successful stakeholder engagement and project management experience.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Collaborated with team of 4 in the development of program.
  • Increased team-wide pre-qualification rates by 73% after introducing new income and risk assessment policies.
  • Assisted clients in securing mortgage rates that resulted in 76% higher customer retention over one year.
  • Generated a 67% increase in revenue by negotiating better terms during complex, multi-party loan deals.
  • Successfully increased loan portfolio by 84% through targeted lending efforts in Raleigh market.
  • Consulted with 13 borrowers per month, achieving a client satisfaction rate of 68% by streamlining loan processing and providing clear guidance.
  • Closed over 11 residential loans in 2021, achieving 46% above the team average.
  • Achieved recognition as top producer in 2016, facilitating 16 loans totaling over $4.
  • Managed relationships with 3+ real estate agents and brokers, contributing to a consistent referral business growth of 71%.
  • Top performer in loan audits over 2 consecutive quarters, maintaining a 80% compliance score.

Affiliations

  • Federal Housing Finance Agency (FHFA) Affiliates Program
  • American Marketing Association
  • Association for Computing Machinery
  • Council of Residential Experts (CRE)
  • American Society of Safety Professionals
  • Community Mortgage Lenders of America (CMLA)
  • American Bankers Association (ABA) – Real Estate Lending Committee
  • State Housing Finance Authorities Portland
  • Young Mortgage Professionals Network (YMPN)
  • Freddie Mac Credit Risk Transfer Working Group

Certifications

  • Certified Rural Development Specialist (USDA) Northwind
  • HUD Certified Housing Counselor
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Regulatory Compliance Lakeside Partners
  • Certified FHA Loan Specialist Cedar Works
  • Housing Counseling Certification program
  • First Aid/CPR Certified
  • Certified Mortgage Advisor Vantage
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)

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