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Skills

  • Faster issue resolution
  • Care of fine art
  • Supply chain optimization
  • Process improvement
  • Hazardous chemical training
  • Organization
  • Customer service
  • Team building
  • Cleaning techniques
  • Building maintenance

Work Experiences

  • Completed deep-cleaning rotations, focusing on stain removal and fabric care for high-end furnishings, achieving system that led to improving the hotel's aesthetic.
  • Adhered to special care instructions.
  • Achieved 10/9 on audits.
  • Cleaned 18 locations with consistently high customer satisfaction ratings every several months.
  • Achieved a 41% faster resolution time for guest complaints.
  • Assisted in organizing and coordinating housekeeping schedules, achieving a 52% increase in task efficiency across three years.
  • Operated initiative equipment and used chemicals while following all safety protocols and procedures to avoid burns, injuries, and program accidents.
  • Contributed to a 21% improvement in services.
  • Cleaned and prepared 10 guest rooms.
  • Was in charge of cleaning, sanitizing, and replenishing supplies in the bathrooms.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a reduction of 65%.
  • Professional with a positive attitude who is available to work a variety of hours.
  • Meticulous Housekeeping Associate with a vivacious demeanor and top-notch cross-functional collaboration and process improvement skills.
  • Bathroom and kitchen maintenance is a strong suit, as is providing high-quality hotel and motel services.
  • Housekeeping Associate is a multi-talented Housekeeping Associate who is consistently rewarded for planning and operational improvements.
  • Due to 12 years in the Miscellaneous sector, attentive individual with superior cleaning skills.
  • Achieved record customer satisfaction.
  • Boosted room turnaround efficiency by 38%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Completed thorough regular cleaning of common areas like the gym, pool, and lobby, consistently aligning with guest safety protocols.
  • Assisted in handling linen changes for back-to-back guest bookings with a focus on timely delivery, cutting overall guest wait time by 60%.
  • Initiated a new system for tracking and maintaining inventory of cleaning supplies, reducing overordering by 21% and improving cost efficiency.
  • Managed special cleaning requests for guests, including hypoallergenic accommodations and VIP room preparation, a key influence on achieving program.
  • Provided guests with resolutions to immediate room concerns during peak seasons, enhancing business’ guest repeat rate by 43%.
  • Successfully cleaned and restocked items for high-occupancy weddings or conferences, servicing up to 7 guests in one shift.
  • Achieved Scrum Master in environmental cleaning techniques, applied to daily operations to meet industry sustainability standards.
  • Collaborated with event management teams to manage pre- and post-event cleaning tasks for 2 conferences across 7 event spaces.
  • Audited safety and hygiene processes in rooms and public spaces as part of internal housekeeping inspections, contributing to an exemplary health inspection score of procedure.

Affiliations

  • Institute of Hospitality (IOH)
  • Society of Women Engineers
  • Hospitality Financial and Technology Professionals (HFTP)
  • Rotary International
  • Accredited Cleaning Technicians Guild
  • Certified Guestroom Cleanliness Professional (CGCP)
  • Hospitality Housekeeping Masters Program at Cedar Works
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • International Executive Housekeepers Association (IEHA)

Certifications

  • Certified Healthcare Environmental Services Technician (CHEST) - Association for the Healthcare Environment (AHE)
  • Conflict Management and Guest Service Certification - metric
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Certificate in Hospitality Housekeeping Operations - method
  • Customer Experience and Feedback Analysis Training - standard
  • Advanced Custodial Cleaning Certification - International Sanitary Supply Association (ISSA)
  • Certified Professional Housekeeper (CPH) - International Executive Housekeepers Association (IEHA)
  • Certified Environmental Services Executive (CESE) - ISSA
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+

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