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Skills

  • Mopping and sweeping
  • Deep cleaning procedures
  • Process improvement
  • Reporting and documentation
  • Residential cleaning
  • Building maintenance
  • Budgets
  • MS Office
  • Time management
  • Vacuuming

Work Experiences

  • Achieved 10/9 on audits.
  • Conducted 16 inspections.
  • Accepted responsibility for all building keys, master keys, and access cards that had been assigned to me.
  • Achieved highest rating among 14 housekeepers.
  • Achieved a 41% faster resolution time for guest complaints.
  • Achieved an 9% increase in positive feedback.
  • Picked up trash to keep the parking lot and garden areas free of debris.
  • Cleaned elevators, glass, and planters in public areas such as the lobby, pool, and public restrooms.
  • Provided new Housekeeping Associates with training on all departmental procedures as well as assistance in locating required system items and cleaning supplies.
  • Conducted regular audits of housekeeping carts, ensuring all inventory was stocked at optimal levels and decreasing delays in job execution by 43%.

Summaries

  • Achieved reduction over 6 months.
  • Bathroom and kitchen maintenance is a strong suit, as is providing high-quality hotel and motel services.
  • Achieved the highest customer satisfaction rating.
  • Adhered to special fabric care instructions.
  • Capable of maintaining hygiene and cleanliness in all spaces, as demonstrated by increased guest satisfaction in post-stay surveys.
  • Available to work nights, weekends, and holidays and fluent in French and Spanish.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved record customer satisfaction by consistently delivering top-tier cleanliness and sanitation across all assigned guest rooms.
  • Adaptable Housekeeping Associate skilled at managing both regular upkeep and high-intensity cleaning tasks during peak seasons or high occupancy.
  • Achieved room turnaround in under several months.

Accomplishments

  • Completed cleaning schedules for 8 guest rooms per shift, achieving consistently high guest satisfaction ratings and 19% compliance with hygiene protocols.
  • Provided guests with resolutions to immediate room concerns during peak seasons, enhancing business’ guest repeat rate by 43%.
  • Completed thorough regular cleaning of common areas like the gym, pool, and lobby, consistently aligning with guest safety protocols.
  • Collaborated with maintenance staff to quickly resolve urgent repairs, preventing guest downgrades and minimizing room downtime by 78% hours.
  • Provided direct support to event planners for cleaning before and after major scheduled events, maintaining tight turnaround times for up to 13 guests.
  • Spearheaded a team project that optimized storage and placement of housekeeping equipment, reducing wasted work time during shifts by 44% minutes per task.
  • Developed and implemented a more efficient system to organize cleaning routes, reducing housekeeping response times by 77% minutes per room.
  • Resolved product issue through consumer testing.
  • Documented and resolved category which led to method.
  • Collaborated with event management teams to manage pre- and post-event cleaning tasks for 2 conferences across 7 event spaces.

Affiliations

  • Association for Computing Machinery
  • Building Service Contractors Association International (BSCAI)
  • Institute of Cleaning Science Education
  • American Marketing Association
  • Sustainable Hospitality Alliance
  • Emergency Housekeeping Professionals Network
  • Certified Guestroom Cleanliness Professional (CGCP)
  • Professional Housekeeping Certification Council
  • Rotary International
  • Institute of Hospitality (IOH)

Certifications

  • Advanced Custodial Cleaning Certification - International Sanitary Supply Association (ISSA)
  • Leadership & Team Management Certificate for Hospitality - category
  • OSHA General Industry Safety and Health Certification
  • Certified Public Housekeeping Executive (CPHE) - International Executive Housekeepers Association (IEHA)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Hospitality Training Certificate (HTC) - National Restaurant Association Educational Foundation (NRAEF)
  • CompTIA Network+

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