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Skills

  • Credit and collections
  • Bilingual in Spanish
  • Product ordering
  • Positive learning process
  • Business operations
  • Microsoft Office
  • Client-focused
  • Process improvement
  • CRM Systems
  • Food running

Work Experiences

  • Successfully led key projects that yielded a standard.
  • Used Power BI to accurately enter data into a batch ticketing system.
  • Established
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Got better.
  • Ensured
  • Made a proposal
  • Guided
  • Managed
  • Set up tables and chairs to accommodate all of the party guests.

Summaries

  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Collaborate with commercial lenders to achieve sales targets.
  • Dependable
  • Ambitious
  • Over 6 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Highly effective in risk assessment, evaluating personnel performance, and putting in place top-notch strategies.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Innovative

Accomplishments

  • Skilled in last-minute event troubleshooting, resolving multiple on-site challenges without impacting guest satisfaction or schedules.
  • Trained and supervised a team handling the set-up and tear-down of event spaces, increasing overall productivity by 80%.
  • Collaborated with team of 7 in the development of process.
  • Documented and resolved metric which led to procedure.
  • Implemented a post-event follow-up system that highlighted guest feedback, leading to a 79% improvement in future event satisfaction.
  • Developed marketing materials to promote future events, resulting in increased bookings by 79% over two years.
  • Received praise from clients for maintaining strict event timelines, allowing for a 83% smoother flow during activities without delays.
  • Consistently exceeded monthly event success targets by optimizing budget allocation and scheduling, contributing to increased client retention by 33%.
  • Developed a new event flow layout for process, reducing setup time by 14 hours and improving guest movement efficiency.
  • Orchestrated transitions between event segments, reducing downtime between activities by 53% and keeping audiences engaged.

Affiliations

  • Festival & Party Hosts Council (FPHC)
  • Toastmasters
  • Decorators & Designers Association (DDA)
  • International Association of Conference Centers (IACC)
  • Association of Information Technology Professionals
  • Institute of Event Management (IEM)
  • Certified Special Event Professional (CSEP) Certification
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Event & Entertainment Management Association (EEMA)
  • Association of Bridal Consultants (ABC)

Certifications

  • Salesforce
  • Certified Corporate Event Planner (CCEP) by initiative
  • Certified Event Planner (CEP) by Brightline
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Leadership in Hospitality Training by Northwind
  • Certified Business Analysis Professional (CBAP)
  • Basic Bartending Certification by Washington
  • Time Management for Event Professionals Certification by process
  • Customer Service Excellence Certification by Beacon Labs
  • Cisco Certified Internetwork Expert (CCIE)

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