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Skills

  • Pet charting information
  • Process improvement
  • Dining room management
  • Menu board art
  • MS Office
  • Kennel cleaning and sanitizing methods
  • Positive learning process
  • Financial records and processing
  • Results-oriented
  • Heavy lifting

Work Experiences

  • Responded quickly to customer concerns and resolved standard issues using data analysis and workflow optimization.
  • Raised the stakes.
  • Recommendation
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Oversaw the party area and service delivery to ensure that guests followed facility safety rules.
  • Guided
  • Prepared facility liability waivers and double-checked that customers had signed them before beginning children's birthday parties.
  • Started it.
  • Established

Summaries

  • Customer service specialist with 12 years of initiative experience who is dedicated and detail-oriented.
  • Balances server loads, kitchen staff limits, and customer preferences.
  • Party Hostess with 15 years of successful vendor management and cross-functional collaboration experience.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Fluent in both English and Spanish.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Innovative
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Focused on customer service
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.

Accomplishments

  • Reduced event disruptions by establishing a streamlined communication protocol between vendors, entertainers, and staff, decreasing operational errors by 56%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved metric which led to procedure.
  • Built relationships with new and recurring vendors, maintaining pricing negotiations that resulted in an average savings of $11 on monthly event expenditures.
  • Skilled in last-minute event troubleshooting, resolving multiple on-site challenges without impacting guest satisfaction or schedules.
  • Achieved 70% repeat business rate by delivering exceptional customer service and ensuring memorable experiences for event attendees.
  • Received praise from clients for maintaining strict event timelines, allowing for a 83% smoother flow during activities without delays.
  • Incorporated tailored guest activities and entertainment for specific events that resulted in a 22% boost in positive event evaluations.
  • Collaborated with external vendors to create exclusive, themed event experiences generating heightened interest from both existing clients and new leads.
  • Boosted team productivity by 75% through effective delegation of tasks and raising team accountability.

Affiliations

  • Global Association of the Exhibition Industry (UFI)
  • American Marketing Association (AMA)
  • Project Management Institute
  • Event & Entertainment Management Association (EEMA)
  • Destination Marketing Association International (DMAI)
  • Lions Club
  • National Association for Catering and Events (NACE)
  • Creative Marketing Event Association
  • International Council of Nurses
  • Certified Hospitality Event Expert (CHEE)

Certifications

  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Hospitality Supervisor (CHS) by American Hotel & Lodging Educational Institute
  • Introduction to Event Budgeting Certification by process
  • Certified Corporate Event Planner (CCEP) by initiative
  • Google Certified Professional Cloud Architect
  • ServSafe Alcohol Certification by standard
  • Apple Certified Associate (ACA)
  • Basic Bartending Certification by Washington
  • Diploma in Hospitality Management by Beacon Labs

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