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Skills

  • Relationship development
  • Batch job scheduling and efficiency improvements
  • Network development and administration
  • ITIL framework adherence for incident management
  • MS Office
  • Supervision
  • Technical analysis
  • Business analysis
  • Business operations
  • Customer service

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Looked for industry trends on social media and through online sources.
  • Increased infrastructure availability through enterprise-wide planning, extensive testing, efficient implementation, and comprehensive support.
  • Achieved a 99.9% service-level agreement.
  • Achieved a 15% improvement in batch processing efficiency.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Planned and implemented procedure system hardware and software upgrades, which resulted in program.
  • Collaborated with initiative customers to determine their needs and deliver program service.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Achieved 20% cost-saving on infrastructure.

Summaries

  • Large-scale software deployments, network buildouts, and data security have all been highlights of my career.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Mainframe Operator with 2 years of successful data analysis and risk assessment experience.
  • Efficient in managing and stabilizing VTAM connections, improving framework application response times by 38% seconds.
  • Continuous contributions above and beyond the call of duty have marked my progress.
  • Boosted customer satisfaction by 71% according to latest surveys.
  • Costs were consistently reduced while profits were increased.
  • Strengths in strategic planning and process improvement backed up by Miscellaneous training.
  • Achieved a 77% increase in system efficiency.
  • Within Miscellaneous, senior Mainframe Operator and outstanding performer in data analysis and project management.

Accomplishments

  • Orchestrated emergency recoveries during unforeseen outages, restoring services within 11 minutes and minimizing disruption for initiative users.
  • Resolved product issue through consumer testing.
  • Implemented high-level disaster recovery measures and conducted regular failover tests, reducing system recovery time by 20%.
  • Analyzed historical job data trends to forecast system resource requirements, improving capacity planning accuracy by 21%.
  • Optimized CPU utilization during peak processing hours by 17%, balancing load between daytime workflows and overnight batch jobs.
  • Spearheaded mainframe operating system upgrades, successfully migrating systems without disrupting critical business processes for marketing.
  • Documented and resolved process which led to procedure.
  • Developed JCL scripts to automate task queues during overnight shifts, leading to a 17 hour reduction in manual interventions weekly.
  • Authored operational guides and procedural manuals on mainframe job scheduling, reducing onboarding time for new hires by 8 days.
  • Performed IPL (Initial Program Load) for Cedar Works’s primary data center, ensuring smooth system restarts and minimizing downtime during routine updates.

Affiliations

  • Project Management Institute (PMI) – IT Operations Special Interest Group
  • American Marketing Association
  • Change Management Institute (CMI)
  • Global Enterprise Mainframe Technology Network
  • Project Management Institute
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Rotary International
  • Infrastructure and Operations Community of Practice (I&O)

Certifications

  • IBM Certified System Administrator - z/OS V2.4
  • SHRM Certified Professional (SHRM-CP)
  • COBOL Programming Certification - method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Cobol Specialist Certification system
  • VMware Certified Professional – Data Center Virtualization
  • RACF Specialist Certification - process
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified

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