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Skills

  • Ability to compile data
  • Premium calculation and approval
  • Cross-departmental teamwork
  • Project organization
  • Project management for process digitization
  • First Aid/CPR
  • Advanced Excel and report generation skills
  • Organization
  • Process improvement
  • Client negotiation and conflict resolution

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Transported Workday to 18 months customer locations.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Co-authored a new underwriting manual for Asana.
  • Collaborated with actuaries to refine premium rates.
  • Oversaw the delivery of system project by method team, which resulted in framework.
  • Achieved results in 2022.
  • Communicated underwriting decisions to clients.

Summaries

  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Achieved 32% in policy reviews.
  • Strengths in budget management and quality assurance backed up by Miscellaneous training.
  • 13 wpm typing speed with 11% accuracy and HubSpot knowledge.
  • Excellent interpersonal skills with a track record of successfully interpreting and explaining initiative insurance policy details to customers.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 73% reduction in processing time.
  • Accomplished in reviewing and approving complex risk assessments for small- to mid-sized businesses, consistently achieving premium approval accuracy of 77%.
  • 15 years of experience in underwriting risk assessment.

Accomplishments

  • Successfully onboarded 5 new clients, ensuring all documentation was complete and accurate, which facilitated flawless policy underwriting.
  • Negotiated with reinsurers, optimizing portfolios and reducing projected loss exposure by $247,000 annually.
  • Proactively adjusted underwriting criteria based on regulatory changes, ensuring 100% compliance for 2021.
  • Reduced underwriting costs by $74,000 annually by eliminating redundant processes and implementing error-reduction strategies.
  • Reviewed and adjusted insurer loss ratios by implementing advanced data analytics models, resulting in 71% improved accuracy in risk evaluations.
  • Executed in-depth risk assessments for 9 high-risk clients, ensuring company profitability by accurately pricing policies.
  • Maintained exemplary underwriting performance metrics, contributing to the department receiving Innovation Award for excellence in operational efficiencies.
  • Built strong relationships with clients through effective communication, increasing policy renewal rates by 25% over one year.
  • Achieved a ITIL certification in 2021, enhancing personal proficiency in underwriting and risk assessment protocols.
  • Developed custom underwriting guidelines that led to a 28% decrease in underwriting cycle time and improved overall operational efficiency.

Affiliations

  • Underwriting Services Association
  • International Association of Administrative Professionals
  • Toastmasters
  • National Alliance for Insurance Education & Research
  • Society for Risk Analysis (SRA)
  • Association of Information Technology Professionals
  • International Council of Nurses
  • National Association of Underwriting Managers (NAUM)
  • Society of Human Resource Management
  • Rotary International

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Associate in Risk Management (ARM)
  • Certified Commercial Lines Coverage Specialist (CLCS)
  • Certified Risk Professional (CRP)
  • Certified Professional Insurance Agent (CPIA)
  • Associate in Reinsurance (ARe)
  • Certified Insurance Counselor (CIC)
  • Associate in Commercial Underwriting (AU)
  • Certified Public Accountant (CPA)
  • Chartered Property Casualty Underwriter (CPCU)

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