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Skills

  • Metric equipment
  • Client needs assessment
  • Psychotropic medications knowledge
  • Project organization
  • PTSD specialist
  • Business operations
  • Successful hypnotherapist
  • Cross-functional team collaboration
  • Social skills teacher
  • Process improvement

Work Experiences

  • Solved system issues, improved operations, and provided excellent customer service.
  • Assessed the unique needs of high-risk populations.
  • Had an excellent attendance record and was always on time for work.
  • Led educational seminars and lectures at local community mental health centers to raise awareness of mental health symptoms and issues.
  • Helped clients transition smoothly by encouraging and reassuring them throughout the process.
  • Achieved results over 15 months.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the delivery of procedure project by program team, which resulted in initiative.
  • Achieved a 50% lower referral delays.
  • Managed caseload of 17 patients with substance dependence and co-occurring Axis I and Axis II disorders.

Summaries

  • Considered cultural needs during the intake process.
  • Adept at performing holistic intake evaluations.
  • Conducted thorough risk assessments.
  • Accomplished Intake Counselor with success in reducing hospital readmission rates by 57% through crisis stabilization and personalized care plans.
  • Advocated for patient well-being.
  • Compassionate Intake Counselor.
  • Collaborated with interdisciplinary teams.
  • With a calm and respectful demeanor, adept at responding to emergency situations.
  • Collaborated with social workers and medical staff.
  • Committed Counselor with extensive experience providing comprehensive case management to residents in the initiative and process programs.

Accomplishments

  • Assessed client needs and eligibility for multiple service programs, improving access to care for 14 individuals annually.
  • Assisted clients in completing screening forms, ensuring accurate and compliant documentation through the use of SAP.
  • Designed ongoing training sessions for intake staff, resulting in 16% increase in productivity and reduced overtime costs.
  • Developed a patient-centered intake approach, tailoring services that led to a 48% increase in client satisfaction.
  • Pioneered the use of digital tools to improve intake assessments, reducing paperwork errors by 35% and improving client experience.
  • Managed intake for patients with dual diagnoses, coordinating care plans with local health institutions and mental health providers.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Completed suicide prevention training Six Sigma, allowing for efficient intervention in crisis cases and reduction of hospital admissions by 55%.
  • Provided trauma-informed care during intake, establishing immediate trust with high-risk clients and improving referral success rates by 35%.
  • Initiated a follow-up program to ensure continuity of care post-intake, improving client retention by 85%.

Affiliations

  • Trauma-Informed Care Network
  • National Board for Certified Clinical Hypnotherapists (NBCCH)
  • American Association of Psychiatric Rehabilitative Professionals (AAPR)
  • National Alliance on Mental Illness (NAMI)
  • Association of Information Technology Professionals
  • International Society for Traumatic Stress Studies (ISTSS)
  • North American Society for Adolescent Counseling (NASAC)
  • International Association of Administrative Professionals
  • American Psychological Association (APA)
  • American Marketing Association

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Addiction Counselor (CAC I, II, or III)
  • Certified Public Accountant (CPA)
  • Electronic Health Records Specialist Certification (EHRS) Cedar Works
  • Licensed Master Social Worker (LMSW) initiative
  • Crisis Prevention Institute Nonviolent Crisis Intervention (CPI Certification)
  • Certified Clinical Trauma Professional (CCTP)
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification
  • Certified Public Accountant
  • Applied Suicide Intervention Skills Training (ASIST)

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