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Skills

  • Customer service
  • Compliance with patient privacy laws (HIPAA)
  • Needs assessment
  • Problem resolution
  • Successful hypnotherapist
  • Continuous quality improvement (CQI) processes
  • Time management and prioritization
  • Operational improvement
  • Collaboration with Interdisciplinary Teams
  • Client follow-up and reassessment procedures

Work Experiences

  • Built rapport with patients and families, significantly improving client retention rates by 56% over a 13-month period.
  • Achieved results over 15 months.
  • Achieved results over a 9-month period.
  • Supervised individual and family therapy sessions for children ranging in age from 15 to 3.
  • Collaborated with program customers to determine their needs and deliver procedure service.
  • Managed caseload of 17 patients with substance dependence and co-occurring Axis I and Axis II disorders.
  • Awarded Top Performer for excellence in patient counseling, resulting in a 34%-point increase in client satisfaction scores over 6 months.
  • Looked for industry trends on social media and through online sources.
  • Oversaw intakes and assessments that were family-centered, strengths-based, culturally competent, and individualized.
  • Kept track of client information on special flow sheets, noting suicidal warnings, sleep patterns, and restraints.

Summaries

  • Achieved Top Performer for excellence in improving client satisfaction by 47% through empathetic counseling and effective follow-up procedures.
  • Collaborative counselor experienced in interdisciplinary teamwork.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved Excellence Award for excellence in improving client satisfaction.
  • Exceptional at building meaningful relationships and devising effective short- and long-term plans to help clients achieve their objectives.
  • Collaborated with interdisciplinary teams.
  • Within Miscellaneous, senior Intake Counselor and outstanding performer in quality assurance and vendor management.
  • Adept at performing holistic intake evaluations by addressing emotional, social, and financial factors to deliver customized care plans for patients.
  • Applied culturally competent practices.
  • Conducted comprehensive patient assessments.

Accomplishments

  • Utilized electronic health records (EHR) system to input and maintain up-to-date client data, ensuring compliance with HIPAA regulations.
  • Monitored patient satisfaction surveys post-intake, using feedback to refine processes and increase satisfaction by 51%.
  • Reviewed and updated insurance documentation to ensure eligibility for financial assistance programs, resulting in 48% increase in client enrollment.
  • Resolved product issue through consumer testing.
  • Provided trauma-informed care during intake, establishing immediate trust with high-risk clients and improving referral success rates by 35%.
  • Managed intake for patients with dual diagnoses, coordinating care plans with local health institutions and mental health providers.
  • Collaborated with financial advisors to offer affordable payment plans for underinsured patients, increasing access to services by 57%.
  • Assisted clients in completing screening forms, ensuring accurate and compliant documentation through the use of SAP.
  • Documented and resolved category which led to process.
  • Conducted in-depth psychosocial assessments during intake to ensure accurate diagnoses and appropriate service referrals for 13 clients.

Affiliations

  • American Counseling Association (ACA)
  • Association for Addiction Professionals (NAADAC)
  • International Counseling Psychology Association (ICPA)
  • Toastmasters
  • National Organization for Human Services (NOHS)
  • National Board for Certified Clinical Hypnotherapists (NBCCH)
  • Association of Community Health Workers (ACHW)
  • American Academy of Grief Counseling (AAGC)
  • Freemason
  • International Association of Administrative Professionals

Certifications

  • Certified Credentialed Alcoholism and Substance Abuse Counselor (CASAC) framework
  • Crisis Prevention Institute Nonviolent Crisis Intervention (CPI Certification)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Integrative Mental Health Professional (CIMHP)
  • Certified in Advanced Trauma Treatment (CATT)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Case Management Professional (CCMP)
  • Certified Clinical Trauma Professional (CCTP)
  • Certified HIPAA Professional (CHP)
  • Motivational Interviewing Practitioner Certification (MINT Board)

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