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Skills

  • Business operations
  • Communications
  • HAZMAT training
  • MS Office
  • Accurate
  • Excellent time management
  • Process improvement
  • Quality management systems knowledge
  • Global logistics
  • Recordkeeping skills

Work Experiences

  • Presented the executive team with carrier performance metrics and monthly cost reports.
  • Was responsible for maintaining accurate stock records and schedules.
  • Redirected shipments in transit in response to customer requests.
  • Was in charge of warehouse improvement initiatives in order to improve operational efficiency.
  • Accelerated order releases by 72%.
  • Coordinated quarterly business reviews along with senior management.
  • Was in charge of maintaining a computer filing system that allowed me to save, retrieve, and update completed framework documents.
  • Kept track of how much time I spent on each assignment each day for productivity reporting.
  • Aided customers in making product and service choices.
  • Completed a thorough order entry process that included data verification.

Summaries

  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Within Transportation, senior Order Processing Specialist and outstanding performer in data analysis and project management.
  • Strengths in project management and process improvement backed up by Transportation training.
  • To add value to the Cedar Works team, I am well-versed in account management and account inquiry resolution.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Professional in transportation and logistics with experience in materials management and inventory reconciliation.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Exceptional organizational skills and attention to detail are required.
  • Since 2016, I've been a specialist in RF and WMS systems, as well as a Certified Fall Protection Trainer.

Accomplishments

  • Improved
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Researched
  • Prepared
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Saved $4 annually by negotiating better rates with all transportation carriers.
  • Trained
  • Integrated
  • Recorded
  • Contributed to increasing overall customer satisfaction by 59% through continuous improvements in the order management system.

Affiliations

  • International Logistics Management Association (ILMA)
  • Customer Experience Professionals Association (CXPA)
  • Order Processing and Fulfillment Professionals Network
  • Shipping and Freight Forwarders Association (SFFA)
  • Association for Operations Management (APICS)
  • Toastmasters
  • Warehousing Education and Research Council (WERC)
  • Institute for Supply Management (ISM)
  • American Society of Safety Professionals
  • Association for Process Management & Quality Standards

Certifications

  • CRM Software Specialist for metric
  • Certified Data Protection Officer (CDPO) for CRM Systems
  • Project Management Professional (PMP)
  • ISO 9001:2015 Quality Management Certification
  • Certified Protection Officer (CPO)
  • Professional Certificate in Business Process Management (BPM)
  • Certified Logistics, Transportation, and Distribution (CLTD) by APICS
  • ERP Specialist Certification (focus on Salesforce System)
  • Fundamentals of Logistics and Supply Chain Management by Harbor & Co.
  • Certified Public Accountant (CPA)

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