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Skills

  • Goods classification
  • Business operations
  • Cargo shipment weighing
  • Problem resolution
  • Vendor relationship management
  • Global logistics strategy
  • Process equipment
  • Team building
  • International shipping regulations compliance
  • Client satisfaction metrics tracking

Work Experiences

  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Answered 13 calls per one year to help customers with their questions and concerns.
  • Avoided penalties through compliance measures.
  • Coordinated sea export logistics for Adobe Creative Suite.
  • Developed and maintained relationships with key freight forwarders and vendors, ensuring HubSpot were dispatched without delays.
  • Coordinated the end-to-end sea export logistics for ServiceNow to improve on-time delivery rate by 48% within 18 months.
  • Achieved 31% customer satisfaction.
  • Contributed to Top Performer for Summit Group.
  • Achieved cost reductions.
  • Achieved a 53% reduction in overdue deliveries.

Summaries

  • Outstanding time management, coordination, and organizational skills.
  • Achieved $10 in annual cost savings.
  • Within Miscellaneous, senior Sea Export Coordinator and outstanding performer in cross-functional collaboration and budget management.
  • Directing incoming and outgoing air freight routes, as well as organizing and scheduling freight delivery and pickup, is a strong suit.
  • Achievement-driven professional.
  • Dedicated Cargo Agent with 5 years of experience handling shipments of various types and sizes.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Addressed and resolved customer issues.
  • Accomplished leader in sea export logistics.
  • Achieved a 53% reduction in overdue deliveries.

Accomplishments

  • Facilitated weekly briefings with warehouse management to streamline dock operations, reducing cargo stacking time by the past year.
  • Implemented vendor performance reviews of logistics partners, replacing 2 underperforming vendors with higher-rated alternatives.
  • Assisted in the implementation of a cost-benefit analysis program, saving the company 45% in shipping costs annually.
  • Spearheaded cross-functional communication between compliance, operations, and sales teams, improving shipment timeliness by 17%.
  • Collaborated with team of 11 in the development of initiative.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led the investigation and resolution of cargo claims totaling $4, ensuring 100% recovery from insurers.
  • Expanded logistics partner network, onboarding 7 new partners and increasing overall shipping capacity by 16%.
  • Managed a high-volume shipping schedule, facilitating the export of over 5 TEUs monthly with 36% on-time delivery rate.
  • Optimized routing strategies, reducing transit times on multi-modal shipments by two years, increasing overall customer satisfaction.

Affiliations

  • International Federation of Freight Forwarders Associations (FIATA)
  • International Council of Nurses
  • U.S. Export Compliance Membership for Seafreight Documentation
  • International Cargo Handling Coordination Association (ICHCA)
  • Freight Forwarders Group of Phoenix
  • United States Maritime Resource Center (USMRC)
  • Association of Information Technology Professionals
  • Intermodal Logistics Professionals Forum
  • International Logistics and Supply Chain Specialists Association
  • International Multimodal Transport Operators Association (IMMTA)

Certifications

  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Certified International Freight Forwarder (CIFF) - Ironclad Systems
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Hazmat Transportation Certification – Department of Transportation (Phoenix)
  • First Aid/CPR Certified
  • Certified Logistics, Transportation, and Distribution (CLTD) - APICS
  • CompTIA A+ Technician

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