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Skills

  • Communications
  • Planning and coordination
  • Conflict resolution
  • Client rights advocacy
  • Spreadsheet management
  • Medication administration
  • Team building
  • Database management
  • AS/400
  • Customer service

Work Experiences

  • Advised patients on category at-home care, adjusting plans and schedules based on the patient's needs, conditions, and overall health.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Cleaned homes and living spaces, ran errands, and prepared meals for over 16 system patients every day.
  • Achieved commendation for maintaining excellent rapport with non-verbal clients, improving cooperation during caregiving tasks.
  • Checked mail, went grocery shopping, and took care of bill payments.
  • Acted as a liaison between patients and healthcare providers.
  • Coordinated and planned special projects at clients' homes.
  • Offered emotional support to patients and their families, as well as instruction in healthy meal preparation, independent living skills, and disability or illness adaptation.
  • Administered prescribed medications in accordance with doctor’s orders and patient needs, ensuring 100% medication compliance over a 3-month period.
  • Collaborated with patients and their families to develop long-term meal, rehabilitation, and other plans.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Proficient in promoting method by leveraging performance reporting and workflow optimization knowledge.
  • Strong technical skills and experience in stakeholder engagement.
  • Communicative and team-oriented, with HubSpot expertise.
  • Team leadership and Asana expert.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Dependable Direct Care Assistant with CPA credentials and 16 years of relevant experience.
  • Strategic thinker with expertise in stakeholder engagement.
  • When interacting with patients, be friendly and provide companionship as well as professional care.
  • Dedicated professional with experience working with patients with method and initiative disabilities and illnesses.

Accomplishments

  • Effectively communicated changes in patient condition to healthcare providers, leading to prompt medical interventions and improved recovery rates by 74%.
  • Awarded President's Club in recognition of delivering inclusive care to clients from diverse cultural backgrounds and ensuring respectful treatment.
  • Gained reputation for providing excellent post-operative care that improved patient outcomes and reduced recovery times by 49% over three years.
  • Provided hands-on support for daily tasks such as bathing, feeding, and dressing for bedridden clients, improving their comfort and daily quality of life by 78%.
  • Improved client adherence to physician-prescribed diets, resulting in weight loss and overall health improvement by 57% over 5 months.
  • Served as the point of contact for both families and healthcare teams during emergency events, ensuring smooth communication and timely decision-making.
  • Led efforts to improve patient intake processes, cutting the time needed to complete new patient assessments by 23%, improving overall client satisfaction.
  • Improved response times to patient emergencies by 82%, critically enhancing immediate care in high-stress situations.
  • Assisted clients with transportation to program, ensuring timely arrivals and adherence to medical care schedules.
  • Accurately maintained records of patient progress and daily care activities, contributing to improved documentation practices and earning recognition for attention to detail.

Affiliations

  • Graduated from procedure Health Care Assistant Program, developing specialized skills in senior care and rehabilitation.
  • Member, category Hospice and Palliative Care Organization, focusing on improving end-of-life care practices.
  • Completed training in conflict resolution and patient advocacy through Brightline, improving patient-family communication strategies.
  • Collaborated with the standard for a pilot program on managing immobility-related health issues among elderly patients.
  • Member of the National Alliance for Direct Support Professionals (NADSP), staying current with newly developed tools and methods for direct care staff.
  • Co-founded a local Alzheimer’s caregivers support group, connecting families with resources and peer-based assistance.
  • Volunteered with process, providing caregiving assistance to low-income seniors.
  • Volunteered with initiative, supporting patients with limited mobility during their rehabilitation exercises.
  • Mentor in 2015 for new direct care assistants at Vantage, providing on-the-job training for high-quality care delivery.
  • Member of the American Association of Service Coordinators (AASC), focusing on advocating for senior resident services.

Certifications

  • Certified In-Home Support Services Provider - framework
  • Certified Hospice and Palliative Nursing Assistant (CHPNA) - Hospice and Palliative Credentialing Center (HPCC)
  • Apple Certified Associate (ACA)
  • Patient Transfer & Mobility Assistance Training - program
  • Dementia Care Specialist Certification (Lakeside Partners)
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • Salesforce
  • Certified Caregiver for Non-Verbal Clients - method
  • Certified Rehabilitation Aide (CRA) - standard

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