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Skills

  • Change Management
  • Compliance with housing regulations
  • Project organization
  • First Aid/CPR
  • Organization
  • Psychosocial assessments expert
  • Active listening and empathy
  • Customer service excellence
  • Customer service
  • Data-driven decision making

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the delivery of framework project by standard team, which resulted in system.
  • Achieved 2 successful audits.
  • Coordinated relocation and housing logistics for over 9 residents annually, ensuring smooth transitions and minimizing disruptions.
  • Assisted residents in resume building.
  • Coordinated relocation logistics for over 17 residents annually.
  • Achieved results within two years.
  • Contributed to a 84% retention rate.
  • Achieved improvement by 16% after the past year.
  • Answered 13 calls per 18 months to help customers with their questions and concerns.

Summaries

  • De-escalated 9 situations.
  • Dedicated Residential Associate proficient in managing intake processes for 15 new residents per month and streamlining documentation while maintaining compliance with standards.
  • Passionate about creating and facilitating programs that help underserved communities.
  • Clear understanding of quality assurance and budget management as well as strategic planning training.
  • Addressed concerns swiftly.
  • Collaborative Residential Associate known for facilitating conflict resolution, reducing reported incidents by 68% in 2023, and enriching the residential experience for up to 16 residents.
  • Social worker with a broad understanding of social justice issues and systems that affect marginalized communities.
  • Dedicated to empowering residents.
  • Achieved a 15% reduction in safety incidents.
  • Achieved a 49% improvement in resident happiness ratings.

Accomplishments

  • Championed new team-building workshops, resulting in a 60% improvement in care staff coordination and resident support.
  • Identified and intervened in high-risk behaviors, reducing incidents of harm or neglect by 16% through early intervention.
  • Streamlined documentation processes, reducing administrative time by 82% while improving data accuracy.
  • Documented and resolved initiative which led to metric.
  • Conducted weekly behavioral observations with detailed documentation, identifying early signs of mental or emotional distress.
  • Organized cultural and recreational events, enhancing resident morale and community integration, reflected in a 79% increase in resident participation.
  • Supervised a team of care staff, providing ongoing coaching which increased team productivity by 36%.
  • Collaborated with team of 2 in the development of framework.
  • Achieved exceptional resident satisfaction by consistently providing compassionate care in alignment with the center's mission, reflected in feedback scores of 83%.
  • Instituted evening check-in routines for high-needs residents, decreasing late-night emergencies by 38%.

Affiliations

  • American Red Cross – Certified in emergency preparedness training, focusing on residential evacuations and safety planning.
  • National Council for Behavioral Health – Member, staying updated on mental health care methodologies and crisis intervention strategies.
  • International Society for Quality of Life Research (ISOQOL) – Attended conferences focused on improving health outcomes and quality of life for residents.
  • International Association of Assisted Living Managers – Affiliate member, gaining insights into operational strategies for residential communities.
  • Institute for Healthcare Improvement (IHI) – Attended workshops on enhancing quality improvement processes in residential care facilities.
  • Assisted Living Federation of America (ALFA) – Member, gaining insights into best practices for assisted living community management.
  • National Organization of Human Services (NOHS) – Collaborated with peers to improve resident satisfaction and care coordination strategies.
  • Lions Club
  • American Association of Service Coordinators – Practiced coordination of health and housing services to improve resident care strategies.
  • Society for Community Research and Action (SCRA) – Member, focused on multicultural sensitivity and inclusion strategies in residential settings.

Certifications

  • Certified Rehabilitation Counseling by the Commission on Rehabilitation Counselor Certification
  • Certified Healthcare Safety Professional (CHSP) by The Board of Certified Healthcare Safety Management
  • Certified Public Accountant
  • Certified Social Work Case Manager (C-SWCM) by the National Association of Social Workers
  • Certified Resident Services Coordinator (CRSC) by the American Association of Service Coordinators
  • Certified Peer Support Specialist (CPSS) by Washington Peer Support Network
  • Certified Personal Support Worker (CPSW) by Texas Health Authority
  • CompTIA Security+
  • Health Unit Coordinator Certification by the National Association of Health Unit Coordinators (NAHUC)
  • Salesforce

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