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Skills

  • Auto damage appraisal
  • Project organization
  • Customer service expertise
  • Customer-Centric Solutions
  • Conflict resolution
  • Client Communication and Satisfaction
  • Onsite inspection skills
  • Drone-based inspections
  • Process streamlining
  • Analytical thinking

Work Experiences

  • Completed inspections for water-damaged commercial property.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Processed 2 invoices and mailed documentation to clients each one year.
  • Worked with local body shops to assign repair jobs and arranged for customers to rent vehicles for the duration of the restoration process.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Had an excellent attendance record and was always on time for work.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Completed 15 renovations within 18 months.
  • Completed all reports several months ahead of deadlines.
  • Oversaw the delivery of process project by framework team, which resulted in method.

Summaries

  • Damage Assessor is a multi-talented Damage Assessor who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Accomplished in drone-based inspections.
  • Conducted remote property assessments.
  • Comprehensive knowledge of building code compliance.
  • Achieved settlements over $6 within tight deadlines.
  • Assessed following extreme weather events.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Certified Damage Assessor skilled in creating detailed cost evaluations for large-scale fire or flood incidents, leading to settlements over $2 within tight deadlines.
  • Practical framework expert in determining reasonable repair costs through thorough inspections.

Accomplishments

  • Conducted thorough inspections of structurally compromised buildings, ensuring safety and regulatory compliance during storm recovery projects.
  • Collaborated with team of 9 in the development of method.
  • Led continuous improvement efforts by proposing process enhancements that boosted damage assessment accuracy by 24%, benefiting regional operations.
  • Provided training to new damage assessors on the use of Jira, resulting in 68% increase in team operational efficiency.
  • Managed post-disaster inspections for 9 properties, coordinating with contractors and insurance staff to expedite repair and compensation timelines.
  • Handled post-hurricane damage claims, successfully resolving 10 cases within the past year while maintaining compliance with all regulatory standards.
  • Contributed to the company's innovation pipeline by implementing digital forms for field assessments, decreasing reporting errors by 75%.
  • Investigated and resolved disputes on high-value insurance claims worth over $6, ensuring client satisfaction and minimizing legal exposure.
  • Provided consultative advice to policyholders on mitigation strategies, reducing future claim volume by 69%.
  • Developed and deployed real-time reporting tools that cut average reporting time by 74%, driving faster insurance payout processes.

Affiliations

  • National Wind Institute (NWI)
  • International Association of Assessing Officers (IAAO)
  • National Association of Subrogation Professionals (NASP)
  • Structural Engineering Institute (SEI)
  • National Property Inspections (NPI) – Certified Inspector Program
  • Damage Assessment and Reconstruction Technical Committee (DARTC)
  • American Medical Informatics Association
  • Society of Insurance Research (SIR)
  • American Society of Safety Professionals
  • American Society for Testing and Materials (ASTM)

Certifications

  • Certified Insurance Appraiser (CIA)
  • XactPRM Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Vehicle Damage Appraiser (CVDA)
  • Project Management Professional (PMP) – 2019
  • Apple Certified Associate (ACA)
  • National Institute of Building Sciences (NIBS) Building Assessment Certification
  • Certified Commercial Property Appraiser (CCPA)
  • Certified Claims Professional (CCP) - 2022
  • Salesforce

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