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Skills

  • Problem resolution
  • Crisis response assessment
  • Business operations
  • MS Office
  • Law enforcement collaboration
  • Process equipment
  • Program management
  • Operational improvement
  • Safety planning
  • Team building

Work Experiences

  • Transported QuickBooks to 18 months customer locations.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Looked for industry trends on social media and through online sources.
  • Advocated for policy changes at the Atlanta level.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with ITIL professionals.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a successful reintegration rate of 33%.
  • Collaborated with family members to create support networks and multifaceted coping techniques that were tailored to the client's specific needs.
  • Achieved timely resolution of system incidents.

Summaries

  • Achieved stability within 13 months.
  • Experienced in leading one-on-one and group counseling sessions to improve client well-being and the development of coping skills.
  • Achieved a 50% rise in referrals.
  • Collaborated with educational institutions.
  • Adept at identifying service limitations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Mental Health industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • To combat category and method issues, develop and lead effective therapeutic, prevention, and educational initiatives.
  • Achieved a 20% reduction in high-stress environments.

Accomplishments

  • Facilitated 9 trauma-informed care workshops for public health practitioners, contributing to a more compassionate and informed intervention process.
  • Managed crisis case load of 9 clients concurrently, consistently meeting intervention deadlines and maintaining a client satisfaction rate of 48%.
  • Directed family mediation sessions, preventing escalation of conflict and stabilizing living conditions for 6 families.
  • Collaborated with a multidisciplinary team to assess and manage 11 high-risk crisis situations, resulting in timely resource connection and positive client outcomes.
  • Provided immediate crisis intervention and emotional support to 18 clients during acute emergencies, reducing risks of harm across Columbus-specific cases.
  • Developed individualized crisis intervention plans for clients experiencing mental health crises, reducing hospital admissions by 80% over 18 months.
  • Reviewed and optimized service delivery protocols for Summit Group, leading to a 43% improvement in client response times and dependency on resources.
  • Documented and resolved category which led to metric.
  • Organized and led daily crisis intake meetings with interdisciplinary teams, improving case coordination and intervention response times by 43%.
  • Created partnerships with 8 community organizations to fill service gaps, increasing client access to essential resources and reducing waitlist times for support.

Affiliations

  • Member of the American Association for Emergency Psychiatry (AAEP)
  • Emergency Social Services (ESS) Volunteer Columbus
  • American Mental Health Counselors Association (AMHCA)
  • Licensed Clinical Social Worker (LCSW) Certification
  • Council for Accreditation of Counseling and Related Educational Programs
  • National Association of School Psychologists (NASP)
  • American Counseling Association (ACA)
  • Society of Human Resource Management
  • Freemason
  • Association for Psychological Science (APS)

Certifications

  • Certified Youth Crisis Worker (CYCW)
  • Certified Behavioral Health Case Manager (CBHCM)
  • Certified Trauma Professional (CTP)
  • Certified De-Escalation Instructor
  • Critical Incident Stress Management (CISM) Certification
  • Certified Crisis Intervention Specialist (CCIS)
  • CPR and First Aid Certification
  • Cisco Certified Network Associate (CCNA)
  • Domestic Violence Intervention Certification
  • Certified Public Accountant (CPA)

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