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Skills

  • De-escalation training and facilitation
  • Support group facilitation
  • Client intake and assessment
  • Community resources
  • Crisis stabilization protocols
  • Emergency services coordination
  • Client advocacy
  • Supervision
  • Emergency accommodation coordination
  • First Aid/CPR

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved results within the first 9 months of implementation.
  • Achieved category caller satisfaction ratings.
  • Conducted crisis response assessments.
  • Conducted post-crisis follow-up services for 17 clients in the aftermath of natural disasters, facilitating recovery and connection to relief agencies.
  • Answered 13 calls per 18 months to help customers with their questions and concerns.
  • Assessed and managed violent situations in collaboration with law enforcement, leading to a 83% reduction in the use of force incidents through de-escalation training.
  • Had an excellent attendance record and was always on time for work.
  • Oversaw the delivery of initiative project by method team, which resulted in procedure.

Summaries

  • Aided 10 residents in achieving stability.
  • Achieved stability within 13 months.
  • Committed Crisis Intervention Worker with a demonstrated history of developing community partnerships that have led to a 60% rise in referrals for essential services like housing and counseling.
  • Achieved a 72% improvement in educational retention.
  • Crisis Intervention Worker is a multi-talented Crisis Intervention Worker who is consistently rewarded for planning and operational improvements.
  • Collaborated with law enforcement.
  • Achieved 25% improved engagement in trauma survivor group sessions.
  • Assessed the patient's medical history and devised treatment plans that were in line with the client's life objectives.
  • Strengths in budget management and strategic planning backed up by Mental Health training.
  • Achieved results in 18 months.

Accomplishments

  • Engaged in case management for 4 victims of domestic abuse, ensuring access to legal resources, housing, and emotional support within 6 months.
  • Developed individualized crisis intervention plans for clients experiencing mental health crises, reducing hospital admissions by 80% over 18 months.
  • Reviewed and optimized service delivery protocols for Summit Group, leading to a 43% improvement in client response times and dependency on resources.
  • Collaborated with team of 16 in the development of framework.
  • Initiated aftercare programs for post-trauma support, providing continuous stabilization for 4 individuals and prioritizing long-term mental health.
  • Directed family mediation sessions, preventing escalation of conflict and stabilizing living conditions for 6 families.
  • Coordinated emergency housing services for displaced families, securing temporary housing for 18 households within 18 months.
  • Guided clients through crisis-to-stability transitions by crafting individualized care plans, boosting long-term stability by 60% of those served.
  • Assisted in the formulation of safety plans for suicidal individuals, reducing repeat emergency interventions by 48% within two years.
  • Promoted community resilience by founding and facilitating 14 community support groups addressing post-trauma mental health recovery.

Affiliations

  • American Mental Health Counselors Association (AMHCA)
  • American Counseling Association (ACA)
  • Professional Association of Social Workers in HIV/AIDS (PASWHA)
  • International Association for Suicide Prevention (IASP)
  • International Council of Nurses
  • Emergency Social Services (ESS) Volunteer Columbus
  • National Association of Social Workers
  • Project Management Institute
  • Jaycees
  • American Medical Informatics Association

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Applied Suicide Intervention Skills Training (ASIST)
  • Certified Domestic Violence Specialist (CDVS)
  • First Aid/CPR Certified
  • Certified Behavioral Health Case Manager (CBHCM)
  • Dialectical Behavior Therapy (DBT) Certification
  • Certified Anger Management Specialist (CAMS)
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • CompTIA Network+

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