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Skills

  • Advocacy for children’s rights during legal proceedings
  • Legal compliance with child support laws
  • Team building
  • Client confidentiality adherence
  • Community outreach and program coordination
  • Client-centered support plan development
  • Process improvement
  • Family crisis intervention techniques
  • Group dynamics in conflict resolution
  • Microsoft Office Suite

Work Experiences

  • Assessed ability to meet child support obligations.
  • Assisted families in registering for social service programs, successfully connecting 17 families to additional community resources over several months.
  • Assisted families in registering for social service programs.
  • Had an excellent attendance record and was always on time for work.
  • Assisted parents in navigating the child support system.
  • Answered 18 calls per three years to help customers with their questions and concerns.
  • Achieved more consistent legal outcomes in 30% of cases.
  • Collaborated with community and social service organizations to create advocacy programs supporting over 2 families annually.
  • Advocated for children’s best interest during court proceedings.
  • Developed a strong and trusting relationship with children and their families, fostering trust and communication in order to meet case requirements.

Summaries

  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Achieved 100% on-time case filings.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Certified Child Support Worker.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Achieved results during one year.
  • Advocated for children's best interests in legal proceedings.
  • Establishes a rapport with clients and assesses their needs in order to provide appropriate resources.
  • Certified Child Support Worker with experience in delivering engaging 13-hour workshops on conflict resolution techniques for junior staff and community members.
  • Dedicated Social Worker with 3 years of experience in counseling and crisis intervention.

Accomplishments

  • Provided expert testimony in court regarding child support calculations and family dynamics, contributing to 4 favorable judgments.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully filed motions and legal requests for 18 clients, helping reduce the backlog of cases by 74% within one year.
  • Utilized child support enforcement software to track and file over 4 court documents with a 29% accuracy rate.
  • Delivered presentations to 16 custodial and non-custodial parents on navigating the child support system, receiving 24% satisfaction ratings.
  • Resolved product issue through consumer testing.
  • Coordinated mental health services for 7 families, increasing emotional support service utilization by 32%.
  • Spearheaded a public awareness initiative focused on the importance of child support, reaching 4 individuals and improving case resolutions by 28%.
  • Collaborated with schools and daycares to support children’s educational needs as part of broader child support plan initiatives.
  • Partnered with legal representatives to successfully mediate 10 child support disputes in 2022.

Affiliations

  • American Professional Society on the Abuse of Children (APSAC)
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • Society of Women Engineers
  • Council on Social Work Education (CSWE)
  • Child Welfare League of America (CWLA)
  • International Society for Prevention of Child Abuse and Neglect (ISPCAN)
  • International Association of Administrative Professionals
  • Child Welfare Information Gateway Network

Certifications

  • Certified Child Support Specialist (CCSS) - Cedar Works
  • Child Custody and Visitation Mediation Certificate - Summit Group
  • Domestic Violence and Protective Services Training - Ironclad Systems
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Certified Family Life Educator (CFLE) - Ironclad Systems
  • Family Development Credential (FDC) Summit Group
  • Crisis Intervention Specialist Certification - Summit Group

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