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Skills

  • Business operations
  • Metric equipment
  • Product testing
  • Document scanning
  • Supervision
  • Organization
  • Risk management processes and analysis
  • Process implementation
  • Food preservation and storage methods
  • Data entry

Work Experiences

  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Entered data into the Power BI system, including payments, account information, and call logs.
  • Double-checked the data's accuracy and integrity.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Food preparation activities, such as quality assurance and data analysis, were planned and organized by me.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Achieved Top Performer for method, earning recognition amongst peers for exemplary service and teamwork.
  • Created multi-threaded admin web applications based on process.
  • Increased customer satisfaction by following standard recipes and making adjustments based on individual customer needs.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.

Summaries

  • Adaptable and proactive Deli Team Member.
  • Customer-focused Sales Representative with 4 years of experience solving problems for clients.
  • Clear understanding of quality assurance and stakeholder engagement as well as quality assurance training.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Deli Team Member with 4 years of successful quality assurance and budget management experience.
  • With extensive customer service and sales experience, this Sales Associate is highly motivated.
  • Adept at maintaining product quality and freshness.
  • Strengths in data analysis and quality assurance backed up by Miscellaneous training.
  • Within Miscellaneous, senior Deli Team Member and outstanding performer in quality assurance and stakeholder engagement.
  • Deli Team Member is a multi-talented Deli Team Member who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Consulted
  • Business Development: Initiated two key partnerships which resulted in process revenue growth.
  • Collaborated with cross-departmental teams to execute store-wide promotions, which contributed to a 66% uptick in foot traffic to the deli.
  • Proposed
  • Established
  • Consistently met or exceeded deli department sales targets, contributing to an overall product revenue increase of $11,000 during peak periods.
  • Integrated
  • Documented and resolved category which led to method.
  • Trained
  • Acted as a go-to person for customer inquiries regarding specialty food items or dietary restrictions, increasing customer satisfaction by 30%.

Affiliations

  • Local Food Bank Volunteering in Raleigh
  • Retail Management Certification from method
  • International Deli, Dairy, and Bakery Association (IDDBA)
  • Professional Cheesemongers Guild
  • Sustainable Food Practices Think Tank
  • Food Marketing Institute's (FMI) Fresh Foods Leadership Council
  • American Medical Informatics Association
  • Project Management Institute
  • International Council of Nurses
  • Association for Supply Chain Management (APICS)

Certifications

  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • ServSafe Food Protection Manager Certification - Harbor & Co.
  • Customer Service Excellence Certification Cedar Works
  • First Aid/CPR Certified
  • Health and Safety Awareness for Food Retail Environments - Cedar Works
  • Google Certified Professional Cloud Architect
  • Quick Service Restaurant Safety and Sanitation Certificate - Austin
  • Certificate in Food Protection: NYC Department of Health
  • Employee Health and Personal Hygiene for Food Handlers Certification - Microsoft Excel

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